Overview
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
I have been with My Heritage for quite a number of years and have been very happy with them. My Heritage has an easy to use family tree builder, access to billions of historical records, DNA testing with amazing discoveries about your ancestry and also very impressive photo tools. I have found the customer support for any problems that I have had to be excellent.
Iinformation the site offers is useful and clear; my problem is that I have more information than I can organize and use properly. Even though I'm now retired, I cannot find enough time to deal with the information, so I know I have a lot of inconsistencies which should be corrected. I also am sure that better knowledge of organizing processes would help, so I'm looking for resources nearby.
I find that My Heritage is a top site for family research. I have received many emails from My Heritage that correspond to my research. As a person there told me, the more research I do, the more suggestions I will receive. The suggestions are often right on point and have helped me find family members I was unaware of. I have, from time to time, spoken to staff at My Heritage, and I can say that they are not only helpful, but polite and friendly. Unfortunately, I did not renew my subscription this year; certainly not because I didn't want to. I made a choice based on the financial resources I have. If you are considering joining, I highly recommend it.
You can check back on what I had reported. I was without 2 important functions in the phots section for editing. I went a long time without the service because I was given inaccurate pop up messages for those functions. Now, finally this 2 functions have been corrected, another issues has arisen. I select translate to English and it switches to english. But never remains there. It seems that whatever I do it keeps switching back to the Thai language. I keep having to select translate to english repeatedly. It is not working correctly. I went to my settings but never changed them. But the problem was created after the other issues got resolved. Please check this. It's not the setting on my end. I have already tried and it doesn't fix the issue.
I took out a subscription to My Heritage and was happy to find family members online. However, my inexperience with the softwear led me to add many hundreds of family members, without realising that I needed to synch each addition with my tree before adding the next person. This has led me to having multiple persons duplicated unknowingly, but causing confusion within my family tree. I am faced with the probability of deleting most of my tree and starting afresh. I appreciate it is my fault due to my lack of knowledge of the software, but it has spoilt my enjoyment pf an otherwise excellent program. Kind regards Laurie Oliver
Ich hatte während längerer Zeit ein gröberes Syncrhonisationsproblem zwischen dem Web und dem FTB. Auch der Support konnte es zuerst nicht lösen. Eden vom Support übernahm den Fall und scheute keine Mühe, mir zu helfen. Nun ist das Problem gelöst. Ganz herzlichen Dank.
Sowieso bin ich ganz begeistert von MyHeritage, insbesondere von den Zugriffsmöglichkeiten auf Millionen von Dokumenten. Eine Anregung habe ich: Meine Frau und ich liessen eine DNA Analyse machen. Es ist schwierig, diese zu interpretieren. Hier wäre eine für Laien geeigntete Erläuterung oder auch Links zu solchen Erläuterungen hilfreich.
Richard Heinzer
אתר מדהים, שירות תמיכה מעולה, ממליצה בחום לחבריי ומשפחתי ליהנות מכם. תחושת שלווה, יש על מי לסמוך. התמיכה היתה מועילה עניינית ומקצועית. תבוכו במעשיכם. יש מה ללמוד מאנשי המקצוע שלכם. החלפת כתובת מייל חשפה אותי לאילן שלי.
Eden hat mir über TeamView sehr gut geholfen und einen zum zweiten Mal aufgetretenen Synchronisierungsfehler "Fehler 11" beseitigt.
Nachdem wieder mal kein deutschsprachiger Mitarbeiter zu Verfügung stand konnte ir trotz extremer Sprachschwierigkeiten geholfen werden; Danke Maja
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members