Overview
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
I've gotten matches and documents from My Heritage that I haven't been able to get from some of the other apps that I used. Especially dealing with Maryland records such as birth, marriage, and death. I was extremely surprised to find birth records for some of my family members that midwives were present at the birth giving me another surname that is in my genealogy tree
When I open review it starts to download with the correct title and then when it opens the site is blank!
I have reported this several times. It only happens on 'My Heritage" site and nothing else.
This does not happen every time but about 25% of my reviews are like this?
I have been using MyHeritage and the benefits are fantastic! After adding my relatives to my tree, the notices began. In my email I would find links to newspaper articles, yearbooks, other family trees, death/birth/marriage certificates for those in my tree. I also was informed of other folks who may be related to those already in my tree. It is amazing and I can't thank MyHeritage enough for all the research work they do.
I have used most of the main Geneology sites and continue to find My Heritage the best. It is user friendly and provides many extras, such as Photo improvements and Smart matches. I receive new information frequently via email so that I am always up to date in my research
Is the only site which allows me to create a family tree with even eleven generations of ancestors (up to half of 17th century).
It also provides frequent discoveries which quite often are useful to my researches on my family.
MyHeritage is the "Johnny Appleseed" of genealogy - they give you countless tools, resources and different ways to build a family tree... or a whole orchard of trees if you choose. It's still up to you to keep adding branches, but no other genealogy site out there will have the resources and possibilities MyHeritage has.
My heritage is amazing, I have found out so much family history and ancestry through matching on other trees and dna, I have learned from distant relatives and followed my tree back several centuries, it has made me feel more grounded and connected
It's easy to use. The interface is welcoming. My favourite functions are:
- Theory of Relativity - it helps me see potential whakapapa lines that would take me months to break
- Adding family members is easy on laptop and my mobile phone
- The records and grave information - soo good
-being able to read digital images and zoom in and out. High quality images
As My Family Tree opens I treasure seeing my absent family. Whether they live far away or exist in eternity, my connection to them never fails. I enjoy flashback memories and regularly daydream about future get-togethers.
My Heritage has been a great resource in completing our family history. It has been a wonderful resource for locating information on extended members of our families. The regular emails on searches also, whilst containing new information, act as a stimulus to get active again.
I look forward to checking my phone several times a day to see who else I can check to see if MyH have found a potential member of my extended family. 😀 Only advice I have for people is put in as much information as you can into the discovery search, or you will get hundreds of possibles, which for a new 'detective" like me, takes hours to go through. Plus in discoveries, look at 'relations' over 'value'. Lastly if you can, do the DNA test. MyH great for potential Canadian or American ancestors 😀
Happy family detective experiences
Fun discovering new relatives. Growing up although some of the persons were around, we had no idea we were related. Discovering my grandfather having the name McDougall, it took us a while to find out that his mother never gave him the name of his father that was Rigg, but she gave him her father's name McDougall. A surprise.
I wanted to merge two large trees on My heritage. Instead I have ended up with 2 large and 2 small.
Yes they are all trees I had created over the years but now I keep getting hints for the older smaller ones which Zi don't want.
This service is good and versatile. Been using it on a weekly basis for about 10 years. The community and ability to share tree information with others is excellent, the DNA sample and its many forms of utilization are great and for me, managing the family tree of 30.000 persons with the Builder Application has been vital. Strongly recommend if you use Windows. For me, moving on to Linux, it's a pain to find a similar solution that works in that.
I am always being sent possible ancestors from the distant past. Their names seem familiar but the I see I have about 400 people wrong. Too old to be alive the or too young to be the parent. I have no idea how to rectify this as I don't know who they are?
Also, I have seen information on my own parents family that somebody has added. Their facts are completely wrong and I have no idea how to rectify this. These are my parents therefore I know their facts.
I still think this site is the best, ease of use and packed with information.
Having used My Heritage for many many years, it is easy to use, has many great features and often questions an entry as you enter it, as in asking this a new person or an existing one. Has many features that tells of mistakes eg too old/ young to be a parent or still alive. Far too many great features too mention here. Give it ago and explore the many great things to help us along the way. The only draw back is the cost, quite expensive but most of them are unfortunately.
Why do you make it impossible to contact your company when I have a problem where I need human help? Trying to renew my subscription was a nightmare. As far a FAQ's are concerned, somebody just does not get it. Real users have situations that you do not contemplate with your FAQ's! DO NOT misunderstand me when I say that the real live person who finally helped me was a God send. I mean it. He was very good but I thought talking with a live person was never going to happen
As a senior citizen my options of entertainment and thrill are limited but MH has given me a chance to discover new worlds finding unknown near family and family connections with great historical figures. Every new day with MH gives me reason to love and enjoy my life as an 80+!
I enjoy the vast research opportunities with MyHeritage. However, some research features cost extra which I would like to be part of the standard premium package. I would also like to see more focus on quality especially if it comes to matches with other family trees.
The program is so very amazing, it helped all along the way to finding more ancestors. To the point I am often embarrassed to tell people how far my tree goes back. I also often thought that it could not possibly true, how could there be records from so long ago.
Today, I am just enjoying it I just wish I could get all this on one chart as it is very hard to visualize the enormity of it. My grandchildren have just accepted that they "men of the world".
I have been recommending the program left and right and anyone that wants to listen.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Larry,
Thank you for sharing your thoughts.
We understand that you experienced difficulties getting in touch with us when trying to renew your subscription, and we appreciate your honest feedback. It’s clear that your situation required human assistance beyond what our Help Center articles could provide.
We’re truly glad to hear that once you connected with a representative, the support you received was helpful and met your expectations. Your experience highlights the importance of making live assistance more accessible, and we’ll make sure to pass your comments along.
If you ever need help again, please don’t hesitate to reach out directly at vipcare@myheritage. Com and include a link to this review as a reference.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care