business logo of MyHeritage

MyHeritage

Overview

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews
How would you rate MyHeritage?
grey star
grey star
grey star
grey star
grey star
Germany
1 review
0 helpful votes
Follow Alice A.
Unfollow Alice A.
Send Message
Share Review
Report Review

Ich kam nicht mehr auf mein Konto:
Sehr gute kompetente, freundliche telefonische Hilfe. Der Rückruf erfolgte innerhalb 1 Stunde.

Date of experience: August 15, 2022
Germany
1 review
0 helpful votes
Follow Desiree R.
Unfollow Desiree R.
Send Message
Share Review
Report Review

Ich hatte ein Problem mit meinem eingeschickten DNA Kit und wurde sehr gut und freundlich beraten. Ich war sehr zufrieden mit dem Service.

Date of experience: December 17, 2018
France
1 review
0 helpful votes
Follow BOURGEOIS K.
Unfollow BOURGEOIS K.
Send Message
Share Review
Report Review

Bonne prise en charge par le service client (qui m'a renvoyé sur un standard US)
Explication claire et ils sont a notre ecoute

Date of experience: June 28, 2018
France
1 review
2 helpful votes
Follow JF C.
Unfollow JF C.
Send Message
Share Review
Report Review

JF C 76
October 18, 2018

Ayant un grand nombre de personnes que je souhaitais "accrocher" à mon Arbre, j'ai trouvé-là un SERVICE efficace, voire ludique!

Date of experience: October 18, 2018
Portugal
1 review
0 helpful votes
Follow Dezval A.
Unfollow Dezval A.
Send Message
Share Review
Report Review

Parabéns, JAMES
July 21, 2019

JAMES, obrigado, sem seu empenho nada conseguia, a sua prestimosa colaboração foi o coroar de êxito oeu pedido

Date of experience: July 20, 2019
France
1 review
0 helpful votes
Follow Henriette C.
Unfollow Henriette C.
Send Message
Share Review
Report Review

KIT NON COMMANDE
October 27, 2021

AMABILITE et EFFICACITE. Contact rassurant et intéressant pour la suite de mes relations avec "My Heritage"

Date of experience: October 26, 2021
Netherlands
1 review
0 helpful votes
Follow Wim A.
Unfollow Wim A.
Send Message
Share Review
Report Review

Ik heb gekozen voor My Heritage omdat het voor zich spreekt en veel mogelijkheden biedt.

Date of experience: December 9, 2015
Chile
1 review
0 helpful votes
Follow Ernesto C.
Unfollow Ernesto C.
Send Message
Share Review
Report Review

Wonderfull
July 1, 2025

Me encantó saber mi historia genética y familiar. Estoy totalmente maravillado.

Date of experience: July 8, 2024
France
1 review
0 helpful votes
Follow Sylvie J.
Unfollow Sylvie J.
Send Message
Share Review
Report Review

Généalogie
May 12, 2025

Très heureuse d'être remontée aussi loin dans mes origines

Date of experience: October 5, 2023
France
1 review
0 helpful votes
Follow henri B.
Unfollow henri B.
Send Message
Share Review
Report Review

Je suis très ravi d avoir un conseiller en ligne, il a été clair précis et efficace et merci MERCI

Date of experience: December 19, 2022
Sweden
1 review
0 helpful votes
Follow Christina S.
Unfollow Christina S.
Send Message
Share Review
Report Review

Jätteroligt
December 27, 2015

Fungerar bra för mig just nu med hjälpen jag fick

Date of experience: December 27, 2015
Czechia
1 review
0 helpful votes
Follow Carmel C.
Unfollow Carmel C.
Send Message
Share Review
Report Review

Helpful.
July 7, 2025

Great family finders. They help in correcting false information when shown what needs correction e, g, Child older than mother or death before birth.
I find this most helpful in keeping my tree correct.
Thank you

Date of experience: July 8, 2025
GB
1 review
0 helpful votes
Follow Bengt A.
Unfollow Bengt A.
Send Message
Share Review
Report Review

Too expensive and no development
July 4, 2025

Despite being an extremely expensive service which has been around for a very long time, no significant improvements or new functions have been introduced. Also, there is too much poor quality data and matches

Date of experience: July 4, 2025
Missouri
1 review
0 helpful votes
Follow Wilford C.
Unfollow Wilford C.
Send Message
Share Review
Report Review

Great family research tool!
June 23, 2025

I have used MyHeritage for years now. I enjoy being able to combine my records together with family trees from others, DNA kits, military records, census records, death records, and even newspaper articles. The photo repair and enhancing tools are also very helpful. MyHeritage has helped me push past several dead ends and explore many branches of my tree. I highly recommend it to anyone interested in genealogy.

Date of experience: June 23, 2025
Australia
1 review
0 helpful votes
Follow Denis W.
Unfollow Denis W.
Send Message
Share Review
Report Review

A very good genealogy program
July 2, 2025

No end to the amount of information available when tracing the family. Some parts are quite cumbersome for example duplicate profiles, there must be an easier way to delete these. I don't think that the program is designed around the Senior operators. Quite costly for those on a budget in these hard economic times and additional resources papers etc come at an additional cost

Date of experience: July 2, 2025
Kansas
1 review
0 helpful votes
Follow Eva W.
Unfollow Eva W.
Send Message
Share Review
Report Review

Genealogy - a study of the past
July 7, 2025

I have used MyHeritage for many years now. It has been an excellent resource to discover ancestors that I had little to no information. They are constantly updating their site with records and making it user friendly

Date of experience: July 7, 2025
Australia
1 review
0 helpful votes
Follow Nigel R.
Unfollow Nigel R.
Send Message
Share Review
Report Review

Easy to navigate.
June 24, 2025

The layout suits me far better than Ancestry.com even though Ancestry appears to have access to more specific detail, which I then transfer back to My Heritage site. It's easy to add information and, with two screens, I can cross check material to avoid errors from other sites, of which there are many.

Date of experience: June 24, 2025
Australia
1 review
0 helpful votes
Follow Simona L.
Unfollow Simona L.
Send Message
Share Review
Report Review

Fast start to family history
July 6, 2025

If you've ever been tempted to research family history, but were put off by the enormity of the task, try MyHeritage. It's easy and intuitive. Its powerful search will quickly find your family history. I've used several Family Heritage sites and I found MyHeritage by far the easiest to use. It also has a number of automated tools to help you. There are helpful prompts that guide you as well. Probably its main characteristic is that it is far more global than competitors. Most of the family history apps tend to focus on one country, e. G the US, and are only available in English. By contrast, MyHeritage is available in multiple languages and has a strong European presence. This could be an advantage, depending on your family origins.

Date of experience: July 6, 2025
Canada
1 review
0 helpful votes
Follow Lorena S.
Unfollow Lorena S.
Send Message
Share Review
Report Review

I went through the process several times to receive notifications for family events.birthdays, anniversaries, etc. But it did not work and still not receiving. Settings, preferences, and checked off the options. Need an intervention at your end.

MyHeritage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2025
South Africa
1 review
0 helpful votes
Follow Margie P.
Unfollow Margie P.
Send Message
Share Review
Report Review

I MyHeritage
July 3, 2025

I've been working on my Family Tree for 25 years. There were times when I had to leave it because of work? But since going into semi-retirement, I've been able to spent hours and hours working on it. MyHeritage has given me the structure and freedom to build-on, research and confirm hundreds of people connected to me. Surprises and exciting finds have solved decades old mysteries and given closure to so many questions. The theory of relativity is one such benefit, which gave me the final piece of a puzzle. As time goes by and more mysteries are unravelled, questions answered and information shared, I will eventually be able to do a completed 10 generation fan chart for each of my immediate family members But until then I will enjoy the challenge and be thankful for the platform from MyHeritage 🌳

Date of experience: July 3, 2025