From the business
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
I spent many years researching my family and it was a slow process. Having a computer made things much easier, better than staring at microfiche. Even then it was still slow waiting for certificates finding they were wrong. Then I gave My Heritage a try and have never looked back since. It is very straightforward forward to use and in no time I have got back several hundred years because there are several other people who are researching related families. And now with DNA I find even more people I am connected to all around the world. I would not hesitate to recommend My Heritage to anyone who is stuck in there research it will certainly help you and you never know who you may find.
So far I haven't learned much that I didn't already know. Most of the suggested links were incorrect, so it's a good thing that I already had a lot of documentation and didn't connect them to my tree. It's possible that I encountered a fairly close relative, but their account doesn't seem to be active, so that was a dead end.
Mais le problème est que le reçois des alert de mise à jour des personnes. Il faudrait qu'upgrade mon adhésion. J'ai déjà le meilleur abonnement. Comment remédier à cela?
I got a call my account was not renewed and would be discontinued. Well I had it wrote down as July 20th instead of June 20th. My credit card had been hacked so did not replace on my account. Thanks to the very nice gentleman that called. I was asleep so did not write his name down, about the account needed to be renewed. He even called back an hour later giving me time to check my information on My Heritage site. Thank you so much for the reminder and I renewed to up grade of Complete without OMNI. Saved me about half the price and I love My Heritage site. Thanks again for the call to remind me I was over due. I got it all straight and wrote the correct amount, date, and credit card down this time.
My only downsides are not being able to easily delete someone from my tree. Not being able to easily remove multiple of the same hints. I found my bio grandfather and obtained the information I need from family but daily I received the same hints multiple times. Not only for my grandfather but other family members too. So now I just ignore the lot. Got over 3,000 multiple hints. Also my maternal side European, lots of hints, but my paternal African, via the Caribbean NO hints whatsoever.
Great customer service. I had the need to download my tree on a new computer and the fast help and instructions were stellar~!
I have used MyHeritage for years now. I enjoy being able to combine my records together with family trees from others, DNA kits, military records, census records, death records, and even newspaper articles. The photo repair and enhancing tools are also very helpful. MyHeritage has helped me push past several dead ends and explore many branches of my tree. I highly recommend it to anyone interested in genealogy.
Ich verwende "MyHeritage-Online" nun seit über 7 Jahren und bin mit dieser Anwendung sehr zufrieden. Es treten kaum Probleme auf und bei Einmeldung von den wenigen Fehlern werden diese rasch behoben. Ich habe bisher fast 68.000 Personen im Stammbaum erfasst und arbeite laufend an der Erweiterung. Eine negative Erfahrung habe ich mit den "Record Matches" - mit Einführung des Abgleichs mit den "OldNews" bekomme ich eine Unzahl von nicht brauchbaren Matches. Ich habe bisher ca. 2000 Matches abgelehnt, da bei den Fällen nur der Name übereinstimmt, aufgrund der zeitlichen bzw. örtlichen Zuordnung die Matches abzulehnen sind. Ich habe derzeit noch ca. 2800 solcher Fälle nicht bearbeitet, da sicher über 90% davon abzulehnen sind. Bisher habe ich von der Masse der Matches erst 3 brauchbare Fälle gesehen. Ich müsste diese "Record Matches" alle einzeln ablehnen, da bei den "Record-Matches" anders als bei den "Smart Matches" keine Ablehnung für eine gesamte Quelle möglich ist. Bei Anlage von bestimmten neuen Personen bekomme ich immer wieder je Person bis zu 100 Record Matches auf einmal eingespielt, da ich weiß, dass bis auf sehr wenige Ausnahmen alles abzulehnen sind, lasse ich diese offen. Bei Personen mit bis zu 20 Record Matches lösche ich diese einzeln. Die bedeutet eine sehr großen Aufwand und ich hätte hier gerne die Möglichkeit, dass auch bei den "Record Matches" je Quelle gelöscht werden kann.
Great App and easy to use. Loyal customer over 10-12 years. The only issue is the yearly fees that are too much. I know that there is a lot of work and facilities in it but i am sure myheritage company can reduce them
Iinformation the site offers is useful and clear; my problem is that I have more information than I can organize and use properly. Even though I'm now retired, I cannot find enough time to deal with the information, so I know I have a lot of inconsistencies which should be corrected. I also am sure that better knowledge of organizing processes would help, so I'm looking for resources nearby.
So far, I have been able to find family members that I haven't previously found.
Još nisam od Vas dobila naručenim paket za DNA.Paket je poslan u Nizozemsku.
Mi sono trovato molto bene ho trovato molte persone sono arrivato fino anno 1713 consiglio a tutti a provare questa esperienza Giacomo
Pues para mi ha sido muy agradable estoy agradecido encontré una hermanastra de mi abuela, descendientes del tío de mi bisabuelo, familia que tengo en estados unidos y no los localizaba, también en mi viaje he encontrado personas maravillosas que también buscan a sus antepasados en pocas palabras a sido un gran viaje
When searching someone and you put in a "Place" or "Location" such as "Newfoundland" i find ithe system shows/displays many files for other places in the world prior to showing related files for Newfoundland or the location requested
I love how user-friendly MyHeritage is — I've already added over 250 people to my tree! I'm really grateful for their tool and their customer support has been absolutely awesome.
David was polite and professional.
He followed through with his call back when I was busy the first time he called.
I have used MyHeritage for several years and every time I log in, I always find more interesting that I have to try or see what it is all about. This is my main program which is connected with the MyHeritage site where I can verify the information. I have some lots of consistencies but I will keep on them to make sure that the information is up to date. The only thing that I would like to change is to have the pricing in Canadian dollars which will give more funds to be able continue my research.
Die Zahl der möglichen Matches ist oft zu groß, man müsste besser auswählen können. Das billige Grundabonnement erlaubt leider keinen direkten Zugriff; erst die erweiterten Abonnements ermöglichen automatischen Übertrag der Daten in den eigenen Stammbaum. Die historische DNA-Analyse des teuersten Abonnements ist entbehrlich.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members