Overview
MyHeritage has a rating of 4.3 stars from 4,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.
My issue was resolved quickly and the suport person was friendly and helped me with all the questions I had. Thank you so much
The lady has helped me very good on technical level and also on practical things. She was very friendly, she even spoke my mothertongue
Excellent on telephone and they took fast action to delete my 6 obsolete and unwanted trees while keeping my wanted 7th tree on MyHeritage.Com.
Canceled my trial period only to have MyHeritage take a subscription fee out of my bank without my knowledge and failed to activate that I had cancelled within the 14 day period and then when I complained she said that I must have had a past account with MyHeritage and they got confused between the two (I was some years back a subscriber but that was cancelled years ago) and withdrew my money. It is not my fault they got confused and she said it was after the 14 day trial. Wait a minute I cancelled this trial period within the subscribed 14 day time period using the cancellation agreement and it is not my fault that MyHeritage computer or staff got it wrong. I have been a disgusted subscriber since before Christmas but due to a glitch in their system I cannot use the account because they failed to give me an account number that works I still cannot use this unwanted account even after she gave me a new number which also failed to open my account what seems to be an imaginary account but I feel since they have taken my money that at least I should be able to use this account. Oh by the way I am deaf and use the mail and message services through my wife who does not get confused easy as I do but they want me to ring them and they will not listen to my wife. So you be the judge seems MyHeritage just stole my money for services not rendered in my case and will not at least be descent enough to supply me with an account number which will enable me to use the services I have reluctantly paid for. I am worried that they will wait and then take more money out of my account using this same excuse.
John Ralston
A very helpful and expedient talk. I didnt even have to wait too long to get help, and it was very quickly resolved.
I find the MyHeritage site very easy to use. The tree grows faster that I had expected. Lineages are very fast and accsurate.
Had some issues, but they have been resolved by customer service while I await my results from my DNA.
Łatwy w użytkowaniu interface, wiele pożytecznych funkcji (np wyszukiwanie potencjalnych niespójności w drzewie). Analiza DNA (dodatkowo płatna) pozwala znaleźć krewnych o których się nie słyszało.
I had a problem that the site was sending messages to family members in the wrong Language. Itai found a solution and the problem is solved
When I get stumped I always turn to MyHeritage for support. Rarely do I not find something positive to had to my tree.
My Heritage are always glad to help. Everytime I have contacted them they have been very helpfull. Always have time for you.
Nobody answers, only chat bot creates ticket and silence, I can not download dna set, I can not change email adress, scam
I have uploaded several large GEDCOM files to My heritage and the support team has always been very helpful and thorough answering any questions I have had.
SoIve my problem satisfactory. Help me to go on building my trees. Very usefull.
I asked how can I copy many persons from one tree to another.
Great service, quick reply and easy site. It is a good way to find your ancestors and matches with other familytrees are quick to find
I wanted to resend an invitation and had problem to find out how to do it. After a few minutes the problem was solved.
Not easy to find!
The contact was extremely helpful and efficient.
I could solve my issue very quickly and was fully satistied.
Thank you very much for the support
Eve was great and said that she cancelled my free trail
Was having problems due to wrong email address
Thanks Eve
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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Dear John,
I regret to learn about your experience and would like to assist you on a direct basis.
Please send me an email via kayleigh.vipsupport@myheritage.com and I would be happy to assist you with your refund.
Kind regards,
Kayleigh
MyHeritage Team.