MyHeritage

I was hesitatingly ready to pack it in and say goodbye to continuing My Family Tree on Heritage.com because I was unable to come up with the outrageous renewal fee. The Canadian dollar had fallen to an all time low which had made things worse for me. I had written to My Heritage Support Team explaining my situation. Within a few days, I had gotten a phone call response from Daniel. He had told me not to worry someone will contact me soon to help me work out a better price. That same day I had heard from Avi. He was extremely helpful as he explained the different packages and which one would be most suitable for me. I was not rushed into making a decision. When I did, Avi reassured me of my choice as being appropriate, explained in detail once again what the package will include and helped me through my online payment. Thank you Avi and Daniel.
A few days after, to my astonishment, I had received an email stating My Heritage Data Subscription was about to expire. Naturally, I was stunned by this development. Once again, I had written to My Heritage Support. I received an email from Dean with a review of my subscription. We corresponded with a few exchanges of emails until the issue was resolved and I did not have to pay any additional costs. Dean was thorough in his explanations and answered all of my curious questions. Dean, I am very grateful for your patience and support. Thank you.
I have wanted to upload My Ancestral Album from my Facebook timeline to My Family Tree. I went to my mothers ancestral village in India in April 2015. I wanted my relatives who do not have Facebook to be able to see my pictures and read my article about my trip. I had no idea as to how to go about uploading the album. I had sent an email to Dean asking for his help. I am pleased to say, Dean sent an email explaining in detail the procedures as to how to accomplish this. Many thank s to you.
Dean, I want you, Avi and Daniel to know I have truly appreciated all of your quick responses and kind support. I have found building My Family Tree on Heritage.com to be a fascinating endeavour and you have jointly given me the opportunity to continue to build on to my tree. Hats off to you all and the rest of My Heritage Support Team.

I joined because of the book matching feature, which is described in their blog. I have over 20,000 people in my tree. I expected book matching to generate 1000s of finds--it generated ONE! Yet, when I search books for an individual name, many finds are generated. I have had no success with customer support, either by phone or email. Dean sent me two email messages which suggested I "read the blog" (duh! That's why I joined), and then pointed to the ONE match I already had and unhelpfully informed me that "a book match will appear within your record matches." Yes, I KNOW that! Two tech support people couldn't do anything but "escalate" me... thy had no faint idea what the problem was... and no one called me back. I notice that lots of "Smart Matches" (84,505) have been generated for my tree. BUT I don't care about them at all. I don't want other people's trees. I want the BOOKS. This failure is a big disappointment, and Customer Support appears to be virtually nonexistent. I tried to leave a comment/complaint on their blog and also on their FaceBook page--but they were not permitted. All this company wants to hear are "Awesome..." I thought Ancestry had lousy customer support, but compared to my Heritage they are terrific. At least they permit customers to place critical comments on their blogs and they also allow problems to be reported--and often responded to--on their FaceBook page. When I called today, no manager was available to speak to me and all the rep could do was say my problem had been "escalated" and "someone will call you"--but she had no clue when anything would happen. I think book matching would be brilliant--but it doesn't work for me, and no one at myHeritage seems to know anything helpful.

I couldn't get the photo transfer facility to work for me. I have a lot of photos of individuals and of records attached to my family tree gedcom which was originally created in Ancestry. This meant that I couldn't move my family tree file seamlessly from Ancestry to MyHeritage. I could see value in MyHeritage but this, for me, was a problem. When I raised it with MyHeritage they quickly acknowledged that I was encountering a limitation on the software's handling of gedcoms and refunded my subscription without the slightest quibble.

I hope that, in due course, they will sort this out and based on my experience to date I would have confidence to explore trying MyHeritage again. They are clearly an ethical company.

This is a total scam, their website is terrible, and when your free trial is over they will charge you for a full year. It took me waiting on hold 3 times, with dropped calls from their end and no contact from the billing department to finally get a hold of someone. If you have given them your info and been charged call tech support and do not let them get you off the phone until you have demanded to speak to someone from billing as contacting their billing department through their posted support number is impossible. Do not email them as you will get no response. I have finally gotten through after being very firm and stating that in their terms and conditions which you signed for the free trial that it clearly states that if you are dissatisfied you are guaranteed a full refund as long as it is within 30 days of the purchase. Obviously they will try to give you the run around until after that time but be persistent and demand to continue to speak with their higher ups until you finally reach their billing department, Make sure they know you have read the terms you agreed to and tell them you know in them that you are entitled to a refund. They will then offer you 50% back with out cancelling your subscription or a 100% refund and will cancel your subscription. Please put these scammers out of business and do not give them any of your hard earned money. They are a complete joke and will do anything they can to keep your money. Know your rights and what you are entitled to and they will be forced to give your money back. I have been promised a full refund though it is yet to be seen and may take 3-5 business days. I am thoroughly disgusted by their business practices and their complete lack of help through all of this. Do yourself a favor and avoid this company at all cost. The other more well known genealogy site is much more helpful. Gilad Japhet should be jailed for his way of running this company.

First they sell you a plan that does nothing and the rest is freeking expensive on to the plan that they already sold. STAY AWAY FROM IT there are other and better paltforms

Recently bought MyHeritage full acces (179,99) via I-tunes. Smooth payment, MyHeratige installed, let's go find some ancestors. But alas, no ancestors for me to put in my familytree, because MyHeritage kept saying "buy account". Which was very odd, because i'd just did. I called the Dutch helpdesk (i'm dutch) but got no reponse all day. In the end, i called the English helpdesk. I got Shimon on the phone and he helped me out. Told me I-Tunes could be the problem because the payment does not go direct. I checked my VISA-card and saw that the money was not send, but put on hold, reserved so to say. But as i said, help was at hand. His name is Shimon, a friendly man from helpdesk MyHeritage. He said, no worries, i give you full acces for two weeks and in those two weeks you can work on tour familytree. If you send me your receipt of return if the payment comes through, everyting will be ok. No problem. Isn't that kind of friendlyness and flexibilty what you are looking for when you call for help at a helpdesk? I say YES. As for the program MyHeritage, it's a real treat. Won't let you down. Lots of family found the last couple of days. Jolly great show there at MyHeritage. Thanks a million and a big THANK YOU to Shimon. Kind regards, Dannis Slot, The Netherlands.

I have been trying to find a branch of my family tree where we have lost touch over 90 years ago. As a result, I am looking for genealogy sites that can possibly identify links, documents, information that can assist in my research. Before committing to any purchase, I have a few key areas that I test and work through to confirm if any of these sites are viable and worth my time and money. I have not purchased this product but I participated in their "trial" offer and the fact that they do not provide the full experience causes suspicion. Anything of worth that I wished to review, required a payment of some kind. I don't think they can deliver on what they're trying to make you think they offer. I found that they only provided a basic level of service in the trial offer and were trying to UPSELL on everything else. They also indicated that there were links to additional information in my tree. I found each reference was something where I had already done some simple internet research and had already found this information. The emails were "baiting" me with information that I knew went nowhere. So right away I was turned off by that.

The emails that I keep receiving that are supposed to provide additional information on people that I am looking into, is all pulled from other websites that I have already found. They do not provide any new information that I am not already aware of. The data mining that they do is no different than I have been able to do myself. There is no "value add" that I can see that is provided by this and based on other reviews that I have read, I would not provide my billing details even if you offered it to me for $1.00

I have tried the photo restoration and colourization and I will say that these tools are of benefit. They do provide decent upgrades to older photos.

Got this DNA kit in August 2021, and have been waiting for results now 6 month because tests can not go true customs in usa..