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From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I had a technical question about the way the software worked. I wanted the Record Match in the Family Tree to open in a new window. They took the suggestion but also gave me a work around (duplicating the window) that I'm pleased with. I'm very glad I chose MyHeritage.
Tim helped me to rest my e-mail address and password so that I could get back into My Heritage very capably
A. Nobody answered the telephone
B. I was called back andt the lady on the phone would send me tips. She did not!
C. I expected that she would conform the end of my `abonnement`. She did not
The person who assisted me was very pleasant and accommodating. I was very pleased with her assistance. Thank you
I faced a serious problem: I was pronted that my password was espired and had to set a new one but the instructions were sent to me by email to the email address that I used to register myheritage account which had been cancelled several years before so that I had no access to my instructions hence no acces to my account.
I sent an email to the Support Team of MyHeritage and thankfully Mr. Ron G. Could managed to solve the problem.
I would like to state here my positive experience with the Support Team of MyHeritage and wish to thank Mr. Ron G. For his valuable help and assistance rendered.
José M. Benítez
The new support crew really makes a difference. A new experience now contacting you all. Thank you and keep up the good work!
J'ai beaucoup apprécié la facilité pour vous joindre et l'efficacité de l'aide apportée suite à une écoute attentive du problème.
La conception du kit ADN ainsi que sa présentation sont parfaits et d'un usage facile.
Cependant, il serait souhaitable que les instructions soient dans la langue du pays de destination ou tout au moins, enplusieurs langues.
I started using MyHeritage.com over two years ago. A special membership pricing lured me in, and exceptional resources at a reasonable price have kept me there. Add to this, a great interactive format and the ability to easily connect with other members has led to much new information and multiple confirmation of pre-known information. Recently, I was unable to connect to parts of the site due to a corrupt ed email address. I contacted customer service in the wee morning hours. A very congenial and capable customer service agent reset my account with my new email account and patiently waited while I made sure everything worked well. An average internet service with good customer service is a pleasure to work with, and a great service with great customer service is not just great, it makes for an exceptional experience. I enjoy working on family history. MyHeritage makes it so much easier. Jbl
If you think you can do research on myheritage with a premium membership, think again, you can't even look at other myheritage records in research, it is ridiculous that you have to also purchase a data subscription, what a waste, what a big cost, what a fail of communication! Very very frustrating, beware of trying to get a refund!
Dear Robin R.
I'm sorry to read your low star review and will do all I can to assist.
Indeed, MyHeritage is based on subscriptions. Mainly because It is not possible for us to stay consistent and offer so many record collections along with state of the art research tools without hiring a team to support our products. As you may know, many services in general, are subject to a membership charge, including the genealogy research market because it expands as more historical data is uploaded from MyHeritage partners that require royalties on its use by customers.
Nonetheless, we offer an assembly of separate subscriptions that will fit your research and budget including a free basic membership and a free downloadable Family Tree Builder program. Also, some records in SuperSearch are free (e.g. BillionGraves, Social Security Death Index, family search). Some of our members will purchase a complete subscription that offers all research tools but many of our users prefer to only pay for some features as they don't really use the entire array of tools we offer.
I would be more than happy to personally help you find the best membership that fits your budget anytime or if you do require a refund. Please feel free to contact me at john.vipsupport@myheritage.com at your nearest convenience.
Sincerely,
John,
MyHeritage Team
I had a serious problem: I have changed email-address and couldnt remember my password and not my ID-number. Then it was impossible to reach MyHeritage. They have no general email-address and no phone you can just call. I solved my problem by sending a personal message by Messenger to one of the employees I found on the internet. After that they contacted med and problems are solved. Not good enough! Stein, Norway
Dear Stein S.,
We absolutely value every single one of our genealogy researcher's questions and request for assistance. We can only apologize for any inconvenience this has caused.
If you ever require further assistance please do not hesitate to contact me directly at john.vipsupport@myheritage.com or also visit https://www.myheritage.com/contact-myheritage for further contact details. Thank you.
Sincerely,
John
MyHeritage Team
My DNA accounts were picking up trees from people who had invited me. So, those trees were linked to me and to my family members giving false information.
I still don't know how that happened.
Once I figured out how to contact My Heritage support, the solution came quick and the fix was easy,
I could not fault the way in which Maja, was able to help me. She was so professional, knowledgeable and so kind in the way she treated an older person.
She is a very sweet sounding young Lady. Every time I have had anything to do with MyHeritage, I cannot fault any of the way' I have been treated by everyone. And I would recommend them to anyone.
Lidija was very informative and kind as she assisted me with my account. She resolved the problem and reassured me if I needed anything else she would handle it! True professionalism!
Thx!
I suggest that you will enable to us to take a course even of one day to study the way to mange this project.
Thanks
Tuvia Sulami
Israel
The person who rang me was understanding of why I needed to suspend my membership for a year and was able to arrange for my automatic renewal to stop. Thank you!
Even though i had a basic account from many years ago, they assisted me by telephone in recovering my info. It was complicated, but the agent was extremely knowledgeable.
Thanks to Maya that check why I have issue with this system and fix it. She help me to download.
Kindly friendly and helpful.
Problem solved in minutes. Operator was very efficient and helpful. Definitely deserves a five star rating
La asistencia que me ha prestado la persona que me ha atendido, Estefanny, ha sido positiva, pues me ha resuelto el problema que se me había planteado en pocos minutos.
Muy agradecido por la ayuda prestada,
Juan Sainz
Número de cuenta: *******
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Dear Liesbeth,
I am very sorry to learn about your experience.
Please note that, depending on the issue, it may take a few days to investigate and, therefore, to email MyHeritage members, so we can help them in the best way possible.
Nevertheless, I would like to have a look into this and to assist you personally with any question you may have.
Please send me an email from your registered email address to "catarina.vipsupport@myheritage.com" with your inquiry and I will get back to you shortly.
Kind regards,
Catarina MyHeritage Team