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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Very pleasant person helped the me solve the query and talked me through how to solve it excellent service
I had been struggling to "log in" to My Heritage for over a week then i made 1 phone call with such a friendly, helpful lady available - 15 minutes later all sorted. Many thanks Olivia
After I left my review on Sitejabber, a rep from Myheritage left me a message to email him. He wanted to check up on where my DNA sample was in the process. He said the processing can differ by person because of "biological variability." He later explained that that meant some people don't have enough DNA in their saliva to process.
My friend and I mailed in our DNA the same day, and it was delivered the same day. He got his results about 3 weeks before me, but not because they had a problem with my sample. They just didn't start working on mine until much later.
I'm changing my review to 4 stars, though, because despite the slow processing and excuses, I got everything I was looking for from MyHeritage. I was matched with relatives that confirm who my deceased father was. In case MyHeritage used info from my family tree, I also did a test on Ancestry where I had no personal information, and they still matched me to the same family.
Also, MyHeritage gave me three free months access to their records because of the long wait. I was able to find the first and only picture I've ever seen of my father. Using MyHeritage was worth it just for that.
I'm just getting more and more frustrated with MyHeritage. I mailed in my DNA samples at the same time as my friend. I literally took BOTH envelopes to the post office TOGETHER on the SAME DAY. They both arrived at MyHeritage on May 22,2018, an hour apart, according to the tracking numbers. My friend received an email from MyHeritage the SAME day, saying his DNA had been received. Two days later, mine still hadn't been checked in.
I called and the rep was polite, but he said the packages are scanned in by hand, and that it could take up to two weeks to get checked in! I was worried that mine had gotten lost. Luckily, I got an email an hour or two later saying my package had been checked in.
A few days later, my friend got an email that MyHeritage was working on his DNA, and a video of the lab. I didn't get the same email until June 1st.
On June 3,2018, my friend got an email that his DNA results were ready. I'm still waiting for mine, four days later. It says my results should be in June 14th-21st. But that's just an estimate, not a guarantee. There are 4 stages, starting with extraction. Mine has said they are extracting my DNA since June 1st. I wish they had better communication. I'm starting to worry there's something wrong with my samples.
The whole reason I did a DNA test is because my family lied to me about who my biological father is. I have no way of knowing that the other person they claim is my father truly is(he's dead). Supposedly my real biological father was Italian, so I'm waiting to see if my results will show that. Also, I'm hoping that someone else on my father's side of the family has taken a DNA test with MyHeritage.
I don't understand why two samples received the same day would receive such different levels of processing. It's like a lottery system whose DNA gets worked on.
This call went smoothly, and Meghan was able to quickly take care of my needs. No complaints. On the other hand, this was the third time I called MyHeritage. Neither of the first 2 interactions led to my problem being resolved. I guess the third time was the charm :).
After a time away from my online site, I re-signed and was trying to sync my oneline and home information but was unable to. I contacted Support and received easy detailed instructions and although I'm not very computer savvy I was able to get everything back on track. Am very happy with their service.
My husband and I received great help from two people at my heritage. They were so patient and calm while dealing with two elderly people with only small knowledge of computers.
Though a german speaking person was not available i got a very clearly english speaking person on the phone who helped me to solve the problem quickly.
I received an e-mail about a recent issue with the breach of security with MyHeritage, so I called their hotline. I've spoken with Alon and he's able to explain to me in simple way what the content of the email and what happened with the issue that was said. All in all, they are very prompt with details and took actions quickly. I commend also Alon for assisting me with password change and detailed explanation of the email. Thanks MyHeritage!
I had Great help getting in down ASAP in under 5mins. Oh Yes Ty very much. Next time I will double check my data..
When asked for help, got help fast and effectively. What more can you ask for? Very responsive to any request.
I tried to add a photo of myself to my profile and the system would not let me do it. I called and talked with Shaun and he did it for me and then showed me how to do it in the future if I need to add photos in the future.
Thanks.
I got problem with my site because I got my mail adress wrong. My site is on my older adress, wich I don`t use now, My old adress wich was used on my site in the beginning was *******@outlook.com. My new adress is *******@gmail.com, and my payment was done on this adress. The site I need to reach is the Lian site, not Inger Mari Nergård. I would be very happy if you could get help to get this right! Thank you. With respect Helen Lian Skjaeret.
Er wordt duidelijke hulp geboden met veel geduld. Het enige dat verbetert kan worden is de wachttijd als je in de wacht staat.
Je suis très content de l'aide reçue par téléphone. La dame a réglé mon problème d'arbre généalogique.
I am very happy with the help I received over the phone. The lady has settled my family tree problem.
The representatvie who helped me on the phone was very patient with me and walked me through the steps to set up an account and enter my information. I regret that I did not write down his name, since I forgot it. I could only say it again very pleased with the service and professionalism.
Thank you so much
Georgia N
My Heritage SC team helped me thru a tough situation with my tree. I loved the site before this, now love it even more knowing if I have a challenge, they will help me thru it.
La palabra excelente, resume perfectamente la atención recibida y la razpidez en dar solución a mi planteamiento.
This site changend me entire life and my family is so happy! I found family members here in Isreal, in Europe and even in the USA.
Yoyr site is a godsend.
A blessing
Thank you
My representative Jack was so helpful and knowledgeable - answering all my questions about my free trial period and he had a really cute accent; I think Irish maybe? :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members