MyHeritageReviews 6,486

I recently called the support system for help with my DNA results. The staff that took my call was not only very helpful but as pleasant as could be. He listened to my questions and walked me through everything I needed help with. He was very patience and caring to my plight. Thank you so much.

I contacted them that I was having problems printing trees and that all I was getting was errors and garbled trees. They sent me a message of how to print a tree, Really did you not even read the message, still not resolved.

I was helped step by step with patience, courtesy and the right information.
Gave me time to follow the instructions and to reach good results.

I am not the most technically savvy individual but IanV was very patient, thorough and efficient in helping me resolve my challenges. Thank-you Ivan for all your help and your very pleasant manor.

I spoke to Laurie from MyHeritage. She was so approachable, listened to my family stories with patience and interest and addressed my questions with expertise and sound advice on possible future purchases. It was really a very reassuring and helpful call to Laurie. Highest praise to her! wish so many other call-takers had her gifts/skills!

I had a problem in my program, which prevented me from adding a kin to it. The Common Questions section of Heritage Support Center had not proper answer to the mishap. I sent them a letter, described the dilemma, and after few days they fixed what was wrong.

I want to thank you all for letting me know who I really am. You see I am mixed race. Although I had difficulty to get into my heritage but ( although) I didn't have a password it keep saying you have to put a legal password, but I put my password. Anyways that's that. And I am here now. The lady ( Amanda)on the phone help me. I hope that will put a feather in her cap.

For some reason, I had to change my password and it turned out that my settings were associated with an Email that I had stopped using. After several attempts to do it online, there was no choice and my sites co-manager had to call MyHeritage on the phone and a lady called me back on July 19 and arranged it all on the phone, leaving us, my co-manager and myself, with 2 separate settings of login for the same website!

Though with some delay I got clear clarifications plus tips how to handle and solve one particular problem from my sister access to My heritage

As a beginner (2 years) I have made some misstakes and have struggeled a lot. When calling the support team I have got very friendly, skill and useful help.

Trevlig kompetent support som tog tid sig tid att lösa problem med att logga in i MyHeritage appen via I Phone
Hittade bug i MyH appen som skall åtgärdas!

Immediately started trying to build a tree using my grandfather who was a state senator, a colonel in the US Army, and a very prominent businessman and I could find nothing of consequence in the MyHeritage database. If one so prominent as this was lacking for data then finding my European relatives was a non-starter.

There are some imperfections with the structure and analysis tools, as there is with all genealogical software, but in the main it works very well and has given me many enjoyable hours with few frustrations. Importantly, on those rare occasions where something goes wrong I have found the telephone support to be excellent - courteous, competent, enthusiastic, and (usually) able to solve the problem.

The young lady that gave me customer support was amazing. Very patient and talked me through my activation. Thanks so much.

Pretty sure I had reached the wrong department for my request but Chloe was very helpful and walked me through my request successfully. Very happy to have had her help, today.

Hatte die Hilfeseiten nicht gelesen und war mir nicht sicher, wie man Personen löscht, also habe ich angerufen. Die Dame der Hotline war sehr nett. Sie ist mit mir jeden einzelnen Schritt in Ruhe und verständlich durchgegangen, so konnten wir das Problem gemeinsam lösen. Vielen Dank für die nette Hilfe.

Rassurée d'avoir pu avoir un interlocuteur et je recommande ce site. Le sérieux et professionnalisme sont preuves de qualité, merci

Could not log into my site to change my password, got great help and finished in a matter of minutes. Very helpful

Talade med en trevlig människa med tålamod som var villig att hjälpa kunden till rätta. Med kunskap över det vanliga, lotsade hon mig till sidor på MyHeritage, så att mina kunskaper ökade och alla frågor fick bra svar.