On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I required customer service in order to cancel my membership, due to a current financial burden. Shane helped me so quickly and without hesitation. I really appreciated his professionalism!
The lady has helped me very good on technical level and also on practical things. She was very friendly, she even spoke my mothertongue
Mein DNA kit wurde anscheinend an eine falsche Adresse gesandt und so hab ich vergeblich 1 Monat auf das Paket gewartet.
Nach einem Anruf beim Support Team, sehr unkompliziert und schnell, würde mir die Zusendung eines neuen DNA kits garantiert.
Super Service
Ik had graag willen horen dat er in mij ook een aantal procenten indiaans is. De moeder van mijn vader was volbloed indiaanse.Nu weet ik dat er verschillende groepen(stammen) zijn, maar voor mij is DNA: indiaan is indiaan.
Maaaaar, ik ben heel blij met de test. Ik ben veel teweten gekomen. Is het misschien zo dat heel europa, azië en afrika al eeuwen bekend waren en de (nieuwe) wereld pas na Columbus, en het daarom moeilijk of onmogelijk is voor DNA?
NOT ACCURATE FOR KOREANS.
I know for a fact that I am half south korean, going back at least four generations.
The result for Korean doesn't even show because they "don't have any previous Korean DNA in their lab", instead they represent it with "Chinese/Vietnamese" and "Japanese" even though I have no relatives of that ethnicity.
Yes, it is likely that I have some ancestors that intermingled over the last 2000 years, however, this completely diminishes the accuracy of my results. I wonder how many other ethnic groups I may belong to that are not shown because of this company.
On top of that, the results are incredibly general and do not go into detail besides telling you the gist of the culture. Doesn't say how far back either.
I've paid for full subscription, but am unable to access any info on my family as they are foreign, and was told that each country does not release info. So I said if I had known this I would not have got full membership. No point in it.
Hi Nadia,
If you’re referring to our Data Subscription, it gives you access to more than 9 billion records worldwide. If you have further questions, please email me from your registered email address at elena.vipsupport@myheritage.com and I'll be happy to personally assist you.
Kind regards,
Elena, MyHeritage Team
Dealing with a DNA complicated request that was not easy was helped by understanding reception that was most informative. A first class service thank you so much I will now try to follow your advice but am reassured that I was welcome to return to you if I needed further assistance.
I am very pleased the way my problem was taken care of.
I got very friendly service with the thought that now the thing is fixed.
I felt so good as a customer.
Thank you so much
And we cannot wait my husbands dna -kit to arrive.
Yours,
Sanna Nirhamo
Melody was most helpful and very patient when I was unable to open details of my research. I am confidant to call again if necessary. Thank you
I purchased a membership to MyHeritage due to the ease of navigating it and because of the price point, which is accessible for a novice genealogist. It has been easy to use, and I am pleased with the information found--I have had more luck with the Spanish (Basque Country) branch than the Spanish (Asturias) side but this may be due to compound paternal last names. Also, Customer Service is good. Today I had "Matty" patiently help me through some simple but important questions re: privacy. I definitively recommend the site.
Family Tree utility that is easy to use. Different levels of assistance are available including a DNA kit to aid matching various people.
Very professional and helpful organization.
Excellent, courteous and very helpful. Now awaiting email to confirm the issue has been corrected. Will not hesitate to call for assistance in the future.
When GENI was bought? By MyHeritage I, as Pro Geni user with a guaranteed life time membership was promised that I'll have the same membership privilege with MyHeritage.
This promised was kept until recently but know, when I want to open a Profile I get a request to subscribe!
I've put my whole family tree of over 9900 people on MyHeritage and if they don't keep their promise to us I will delete everything!
I am sorry to read you low star review and would like to resolve any issues you may be having. Feel free to email me with your account ID or registered email address to john.vipsupport@myheritage.com Thank you.
Kind Regards,
John,
MyHeritage Team
I was able to cancel my renewal on the day it was due. The customer service representative I dealt with was excellent and even offered me the same deal as when I first enrolled - if only My Heritage had used that or a better deal, in the first instance together with a note reminding me my renewal was due.
The main reason for not renewing was that the site had limited European records for my particular research. That is surprising considering that many UK folk initially came from Europe rather than emigrate to North America where the bulk of information lies.
I was very please with the support help that I received. I attempted to merge additional extended family from another tree into mine. As a new user, I found out I ended up with a lot of duplicate persons. While I would have liked the program to have an undo or merge function to ease the correction, Dylank provided me with a very usable work-around solution. Additionally, I was very pleased at how quickly the help telephone line was answered. Thanks for providing a solution
Hi. I had Odran help me and he sorted out my questions very efficiently and clearly. Im happy with the outcome
I could not enter my Family tree web-site because of changed mail address.
I was helped in a very calm and understanding matter.
Dear Sir
To date of today I have not received the kit of the test, he would be grateful for information on this matter. Best regards. Carlos Terceño.
Dear Carlos,
Thank you for contacting us and we apologize for the inconvenience.
I would like to let you know that a new DNA kit will be sent to you as a replacement of the DNA kit you initially ordered at specified address: Calle Menorca 5 Cerdanyola del Valle ******* ES.
Once it has been shipped, you will receive a notification via email with the details to track the delivery.
Thank you for your patience and cooperation, should you have any further questions, please dont hesitate to ask.
Wish you a pleasant day.
Kind regards,
Cristina
MyHeritage Support team
Dear Cristina
Today I received the test kit. Thank you. Best Regards, Carlos Terceño
Somehow I lost my original site but the team at MyHeritage could not do enough to help me get things sorted out. Now working 110%. Downloaded my DNA from ancestry to this site and Family Tree. Find this one the best and easiest to use and the backup excellent. Also purchased the Data package and find that well worth the expense.
Ted
New Zealand
Rep went above and beyond in issuing me an expedient refund after I'd forgotten to include discount code when placing my order.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hana,
I’m sorry to read about your disappointment with your DNA results and I’d like to have our DNA Team follow up on this with you directly. Please send me your account ID from your registered email address at elena.vipsupport@myheritage.com and I’ll be happy to escalate it for you.
Kind regards,
Elena, MyHeritage Team