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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Completely satisfied. Problem solved easily by efficient representative who was respectful and pleasant to work with. Unusual for this kind of situation
"Lidija" was very friendly, patient, open-minded. Especially for a beginner like me. Thank you
Ps- about this site: only in english? Not in German
I called to query some privacy issues and was guided to the places where I could find my answers. I also wanted to rename the tree and was led through the steps so clearly, that I would be able to do it again if I had to.
The fields for individual data per person are complete and handle complex situations well. You may sometimes want to refer to the manual, but usually it is intuitive with the suggested relationships. You will soon find out that others learn from your family tree and that you get help with the numerous "discoveries" coming in. Too many, sometimes yes, overwhelming, but much depend on your attitude: a true family tree specialist or just making a highly documented family tree of some 5-6 generations deep. Both work.
In the days after the recent hacking incident, I had some difficulties to re-establish new password for the PC application, but these were solved rapidly by the support team. Note that there are two different support channels: by e-mail or by phone. In my experience, the phone support works best. You get a true personal service, albeit that this could entail calling you back, rather than your call finding directly your "personal assistant". This is a good software tool, with a knowledgeable support team.
Herman N.
I received courteous, lucid explanations for two queries regarding the ethnicity assignments. Good service.
I was interested in my family and came about my heritage. I started putting in some names and came up with quite a mess by putting in my d n a father, the wonderful support team went to work and fixed my mistakes. They seem to really care about people and family
Genom mitt medlemsskap har jag kunnat ta reda på mycket fakta om min släkt.
Kan verkligen rekommendera My Heritage till andra.
Kundtjänsten fungerar utmärkt med snabba svar och trevligt bemötande, även tekniska frågor får man hjälp med.
ODD DNA Question
I called with an off-the-wall question. Not just ancestor related, or how to do something. I wanted to know if my DNA profile might be affected by ingestion of a particular medicine.
I spoke to an actual human being, not a computer.
The person was respectful, knowledgeable, patient, and very helpful.
Normally I could not be bothered with these requests from "Corporate" for a review of their services, but this person impressed me so much that I hope a maximum star rating will result in a boost in their work situation.
I must also mention that the 24 hour accessibility is greatly appreciated.
MyHeritage seems to really know what and when their customers might need, and are more than willing to help.
I contacted MyHeritage customer support for help transferring my husband's DNA report. We had sent for DNA reports and he did not have a MyHeritage acct. Until yesterday, so his report came to my acct. Nicole, a very nice English lady, helped me and in no time at all, my problem was solved. Thank You, Nicole.
Started with Premium, but I quickly realized that I should have taken the largest package. I wanted to upgrade already day 1, but then the difference would be twice as much as if I have made the right chose from the start. Feels like being punished in this way when you want to make the change already day 1.
I have had a technical problem with the software for over 100 days. The only feedback I can get is that "our tech team is aware of and working to solve the problem." I can't be the only site manager that has experienced a problem with the "Sync" function. Not being able to sync has created other problems with saving newly added data.
I spoke to a great fellow named Matty for the better part of an hour (he in Ireland, me in California.) He was terrific!
I now need help cutting some people out of a chart to print. The chart is for a relative who doesn't need or want to see all of my family.
Will be calling again soon.
Dinko was professional, knowledgeable, and articulate. He answered all my questions, provided insights into how to use your products, and had a great deal of patience. Thank you for providing this assistance to your public.
I had a question about my account after normal business hours. My call was answered promptly after using the automated system to choose the right connection. My issue was quickly addressed by an associate in Ireland that was very friendly and helpful. I am impressed with the quality of service I received. Wow.
For some reason my password quit working and now I cannot get back on the site. When the time comes to get the results of my DNA Test, I won't be able to get on the site to find them out. I hope you will be able to help me through the problem or I have wasted my money. You tried to help me earlier with this problem, but I am old and slow on the computer and was never able to get back on your site again. PLEASE HELP!
Dear Donald,
I am sorry to read you low star review.
I would be happy to assist you personally in resolving the issue for you. In order to do so, I’m going to need to locate your account.
Please send me a message from your registered e-mail address at hugo.vipsupport@myheritage.com so I may assist you with this as soon as possible.
I will be looking for your e-mail.
Kind Regards
Hugo, MyHeritage Team
The beta map of origins grows for example Iberian peninsula is Spain and Portugal since the release of the beta version became bigger more countries like France Italy Switzerland... are included plus the percentage of ethnicity don't include those countries it's pretty confusing this is not logic at all.
Hi Majda,
I’m sorry to read about your disappointment with our ethnicity map, and I’d like to have our DNA Team follow up on this with you directly. Please send me your account ID from your registered email address at hugo.vipsupport@myheritage.com, and I’ll be happy to escalate it for you.
Kind regards,
Hugo MyHeritage Team
I put my DNA samples in the mailbox ignoring the postage was not pre-paid (my fault! Didn´t pay attention to the instructions) their customer service gave me the best solution, so I can get my dna samples tested!
I have a family tree on the My Heritage site and was experiencing some difficulty with inaccurate information, I rang the service line and the service attendant was extremely helpful, walking me through the steps to fix the anomalies. The attendant was friendly helpful and very knowledgeable. I am always happy with the service I receive from My Heritage.
Yesterday I've made a mistake who cost me 184, today Daniella cleared it up and refunded me the money. Thank you
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dennis,
Sync issues can indeed be frustrating and I sympathize with your efforts.
I'd like to hopefully solve this issue for you or at least investigate why your case has not been resolved yet.
In order to do so, I need to locate our registered account.
Therefore, please e-mail me directly at rafael.vipsupport@myheritage.com so I may ensure this is resolved as soon as possible.
I will be looking for your e-mail.
Rafael
MyHeritage