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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Christopher was able to help me with my password problem quickly and clearly. I was completely satisfied with my experience today
I have only given a 3-star review because I am disappointed in the decision to discontinue the Time Book feature. Time Book was the reason I committed 100% to MyHeritage family tree rather than Ancestry.ca. This is not a reflection of the service I received when I called MyHeritage for support. Other than the fact that the support person didn't know what I was talking about and initiated a ticket which then took 48 hours for support to respond via email to inform me it was discontinued. I would think that informing a customer that a beloved feature is discontinued would be a priority worthy of the Monthly Notification email. What other features will be removed?
I purchased a My Heritage DNA kit and was told after the purchase that I had to wait at least 12 working days to receive my kit, that equates to around 3 weeks. I have since found out that I will have to send my DNA kit back to the USA for processing. Another 3 weeks in transit. A total of around 6 weeks transit. I wish that I had been informed of the delivery times before I purchased the DNA kit. A friend purchased a Ancestry DNA kit and it was delivered from Australia within 4 days and sent back to the lab in Australia for processing. I should of purchased the Ancestry DNA kit and avoided at least 6 weeks transit time. DHL didn't want to help as they told me to contact My Heritage. A very bad experience so far.
The customer service rep was very helpful with my issue and question. He easily walked me through the steps I needed to take to resolve the issue. He was friendly and made the task understandable and easy. Thank you!
I have no way to compare what I have experienced with another site except the free sessions with my Ancestry. But, as powerful as the system is the software has far too many bugs in it to be trusted.
I had excellent experience with support by MayaN.
I got clear instructions for actions in my MyHeritage site
And family tree builder.
Long time user, lots of info, sometimes a little hard to reach, but very good
It's definately worth a go, especially if there is a bit of a mystery In the family! I recently discovered I have American relatives... I may have to change my views on things lol..
Online help portion is detestable but the LIVE conversational help. OUTSTANDING!
I'm not the easiest to follow but Mike F. Was patient, kind, friendly, knowledgable and a very good guide.
I was beyond frustrated by the time Mike F got me on the call but his pleasant and efficient demeanor set me at ease.
What a pleasant change to actually have my phone call answered almost immediately and my concern dealt with in an efficient, friendly manner.
The customer service rep that I worked with, Raymond, was with me every step of the way to help with a problem I had. I was very happy to resolve the issue with his l.
It is always a pleasure to deal with MyHeritage technical support people. Everyone is friendly, helpful, professional and most importantly, answer my questions and solve my problems without any hassle.
I lost 614 members in my family tree. Mimi gave me excellent help. She gave me time "for trial and error". Finally we found my lost members "in good Health" and they are United in the family. So great, Mimi!
The website automatically renewed my subscription at the most expensive level without my consent. 250 dollars. Needless to say I was livid. Called the help line and they were very professional and kind and promptly refunded my money and cancelled the subscription. Minus one star for automatic card scans.
Un gran profesional, cercano, muy amable. Muy agradecida por su atencion.Han resuelto todas mis preguntas explicandome ampliamente y con detalle las cuestiones por las que yo me habia ineresado.
Peter G
My Heritage One of the best help desks I've used sync problem solved by very helpful
Tech' support.
Im really excited to be in contact w/ this company
Its amazing thing that they hold and analyse so much data
After a time the My Heritage solved my problem. It is easyer to get starting in MyHeritage. But my problem is solved now and I am glad to get on my familytree. Danks. James and Brien.
Ho avuto un problema con l accesso, non ricordavo la password e non avevo più accesso alla mail che avevo indicato, quindi ho subito contatto il servizio clienti che con professionalità, gentilezza e velocità mi hanno risposto e risolto il problema! Grazie mille davvero!
I did not receive my DNA test. I sent a complaint and they sent it back very quickly. They were very efficient and nice
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Owen,
Standard shipping takes indeed approximately 12 business days. The shipping of the DNA samples to the lab can be done via regular mail or courier. If you have any further questions please do not hesitate to contact me directly, with your account ID number or registered MyHeritage email address to john.vipsupport@myheritage.com and I will assist you with high priority.
Kind Regards,
John
MyHeritage Team