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From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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MyHeritage customer support is efficient, friendly, and streamlined. It was necessary for my to cancel my annual subscription, and the agent was very personable and happy to help.
Eindelijk na bijna 1 jaar ben ik heel goed geholpen door Stefani, V. Hartelijk dank hier voor, Ik ga uw suggesties uit proberen en kijken of het nu goed gaat, Ik hou u op de hoogte.
The problem I had (lost profile photos) was not solved. I had to start from scratch.
Seems impossible to get in contact with Swedish talking people. I sent a mail with 2 questions almost a week ago. Still no answer.
When confirming matches: why is there still a marking in the profile that I have a match?
The data provided was not enlightening- it indicated that I was 95% Ashkenasi
Jewish. I knew this by speaking to my parents. Perhaps this service could be worthwhile to an orphan who did not know his parents.
Dear Robert,
I’m sorry to hear you feel that way about our DNA test.
If you’d like a more detailed explanation about your DNA results, please email me via elena.vipsupport@myheritage.com I will be happy to have our DNA team follow up with you directly.
Kind regards,
Elena, MyHeritage Team
I needed help and phoned the number listed in the website. Ziv answered immediately and solved my problem in seconds! I got all the explanations I needed and the service was efficient and pleasant!
Subscription since 2008. The combination of an intelligent genialogical program, a tree-web-page and the automatic smart match facility makes MyHeritage unbeatable. Especially in the complete version, where you have access to (almost) all data-collections (world wide). Poul. Denmark
Sehr freundliche und kompetente Hilfe bekommen! Schwieriger war das Einloggen bei der Telefonansage, da meine Frage nicht annähernd zu den Themen passten.
I had an issue with the authenticator. The technical team called me a couple of times to help review the issue. The technical team walked me through the process and got me back on line.
All three individuals I spoke with were very helpful and pleasant
Somehow, my building site at MyHeritage.com was replaced by that of the former US President, John F. Kennedy. Not being able to solve the problem myself, I sought the help of MyHeritage.com and Rafael was extremely helpful.
My project is now finished, as far as I can go, thanks to MyHeritage.com, and I value the continuing availability of my data and photographs, despite the fact that I no longer need to subscribe.
Let me start off by saying that I am a writer. I love genealogy, and I'll often spend hours making fake royal families and the like using MyHeritage. Plus, it's a whole lot of fun.
I wanted to get started on a new project today, only to be met with all of these dialogue boxes asking me to log in, etc etc. Now I can't even get into the "create a new family tree" screen without the product freeing up and crashing!
Edit from the future: I finally got it to work. AFTER AN HOUR. This isn't okay.
Dear Julie,
I regret to find you are having issues with logging in.
Issues such as these are unusual but very important to us and I would like to look into why this is happening to you.
In order to do so, I must first find your MyHeritage registered account.
Therefore, please e-mail me directly at rafael.vipsupport@myheritage.com so I may assist you with this with very high priority.
Kind Regards
Rafael
MyHeritage
En mycket trevlig dam ringde mig och hjälpte mig att få ordning på dataspråket samt hur jag skulle kunna rensa bort medlemmar som ej besökt min hemsida på flera år. Hon lotsade mig alldeles utmärkt hur jag skulle gå tillväga steg för steg under samtalets gång.
Wait time too long. Once I spoke with a customer-service rep, she was very courteous, efficient, knowledgeable, and helpful, overall.
I had a small problem regarding my packet, and they solved it immediatelly, in a professional manner, I wish them good luck in their activity! Thank you!
They were very friendly & helpful. Got my email addsee changed... And redid my passwordThank you!
Karen
Merci à l'équipe de MyHeritage d'essayer de me dépanner un 15 aout. Suite à une mauvaise manipulation j'ai effacé mes données ADN au lieu du site généalogique trop volumineux.
Cordialement
For the serious-minded Genealogist, MyHeritage makes researching, reviewing, and creating a Family Tree the most simple and accurate. With access to the largest database, there is no reason to have to search for other places to find your ancestors. The feature I like the best is the direct line of your family is the main tree, but you can point to any member to expand their branch of their family to see their tree. If you should have any difficulties, their Customer Service people are the best and empowered to make decisions and give you answers.
Vandaag contact met Stefanie omdat ik niet kon inloggen op mijn stamboom. Klaarblijkelijk had ik 2 accounts aangemaakt waarvan ik een niet meer gebruikte. Mogelijk in het begin mee geoefend. Stefanie heeft mij keurig geholpen, nieuw wachtwoord online aangemaakt en oude account verwijderd. Prima service (moest wel lang telefonisch wachten voor ik aan de beurt was).
Groetjes Dré.
Tres satisfait du service malgré la difference de langue.le receptionniste m'a reconnecte a mon site de famille
Problem solved in one minute. Removeing the chr, &, solved the problem. This came together with upgrade in june?
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Dear Jan,
I am sorry to hear you are having issues. Please email me your account ID or registered email address via john.vipsupport@myheritage.com I’d like to assist or escalate this to our Support team on your behalf for follow up. Kind regards, John, MyHeritage Team