MyHeritage

I described the first name as- JOKE- a dutch name of a girl. The WEBSITE OF MY HERITAGE CHANGES IT INTO - -JCROSOVER-. Its a wrong name, the website changesd immediataly the name, not me. But the helpdesk keep telling i have to change the emailadress. How can i change a emailadres that does not excist.? People of the helpdesk ignore this sentence.!

I am extremely disappointed in MyHeritage. I made the mistake of signing up for a free trial and not cancelling at the end of the trial. Understandably, my card was charged. I quickly emailed to rectify, but was given the same run-around by customer service as another commenter and only got 50% back. It was like a sales call where I was told to actually keep my account and they made it seem like they were doing me a favor by giving me a discount to a service I didn't want. I re-read the terms and they state that they value customer satisfaction and would fully refund if cancelled before 30 days. I was not given this luxury. When I emailed them back about it, they re-activated my account and called me and left a voicemail saying the "fixed" my account that that I accepted their offer and I assume by that statement I was now left with an account to a website I had zero interest in.

I can't believe the runaround I have had in trying to delete my account. I sent a very personally unflattering email the last time I tried to delete my account, but it worked and I'm only out about $75 CAD.

I can't recommend this website.

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Update:
You will see that MyHeritage has responded to all negative posts, like mine.

Nothing has resulted in my contacting them. They couldn't even find a record of my account and after sending all the emails and Paypal receipts - nothing changed. They said "We see that we've refunded you 50% as per your request (I didn't request it - it was all i was offered) if there is anything else we can do, please don't hesitate to contact us"

I cannot explain how unhappy I am with this whole ordeal. Its such a waste of time and money.;

I transferred to MY HERITAGE from an old program but because of my age and the 14 years of research in my former program contained but would not work on Windows 10 I needed to change.
I am hopeful that my son(s) will also wish to access the data after I depart this life and having a web site which is accessible only by agreed people and my data from the web site should be accessible to my successors. I find it a more sophisticated program than my former one. There was a problem with the GEDCOM transfer which the Help services persevered with and solved = they really worked on the problem,.

I now see my task us being able to add notes to various members of the family which have emerged and help bring a 3rd dimension to the data of some individuals

I still have some points on which I am not clear in operating the program eg Marriage details are not recorded (at least I haven't discovered where. They are vital to genealogy. I also need a guarantee that my successors will be able to access my data (this issue is mentioned in one of the Reviews)

My only frustration is that the excellent Help line service is not always easy to access. It would help if the time Zones for accessing the help Staff ( based in Israel) were made clearer. I have experienced messages such as 'No one available' when I am calling in the time periods indicated' or 'traffic problems' or even 'at dinner' This can be somewhat frustrating.

HOWEVER all the help line staff I have encountered could not have been more helpful - Its accessing them which I find might be improved. I can't speak too highly of their courtesy and helpfulness. These views are after a period of about 6 months using the program.

Okay I did sign up for the 14 day free trail, and do to some health problems that too over, forgot about cancelling. None of that is or was, My Heritage problem. But when they sent me an email about charging me $120 for a years membership I replied saying that I wanted to cancel ASAP and refund any money.
They called to tell me that the years membership CAN NOT BE CANCELED and that therefore there would be no refund. When I complained about this policy, they said that if I had cancelled during the 14 day period there would not have been any charges to my card. BUT- since I had not cancelled then, there was little they could do.
WHF kinda policy is this that once they charge you for years membership there is no way to cancel.? COME ON - THERE HAS TO BE A WAY! THIS IS A NO BRAINER!
A much better policy would be to tell me that "We will have to charge you for a months membership, $120/12 = $10 a month. Then they could refund $110. I could live with that, but NO they can't do that! SO WATCH OUT FOR THIS SITE. If I were you I would check out ALL OF THE OTHER heritage web sites for their refund policy before joining this one.
REALLY PISSED!

On June 26 I was charged $316.94 for an automatic renewal. I was not aware of the upcoming renewal. Last year I received a call from My Heritage and they made me an offer to continue the subscription. I did not realize accepting the offer on the phone changed my renewal to automatic.

I sent a message to their company about a refund and received a call from their customer service team. He looked at my account and said I received an e-mail 30 days prior about the renewal. Because I was sent one e-mail about the renewal he would not refund the amount, but would offer me a free DNA test and an extra three months subscription.

My Heritage did advise I received an e-mail a year ago confirming my renewal and advising I was on auto renewal. They also stated a reminder e-mail was sent out 30 days prior to renewal. They also stated that their e-mails get caught up in spam folders. I do not remember seeing the My Heritage cancelation e-mail and if I did I would have canceled the subscription. Probably like many people out there money is extremely tight and this subscription will have to wait for my family's sake. At this time a DNA test and adding three months to the subscription is not the best for my family

Admitting their e-mails can get sent to spam e-mails you would think a company would have sent more than one notice about an upcoming renewal. If I did get the renewal 30 days ago and canceled the subscription at that time I would have never received the renewal charge. I completely do not understand why a company would not want to make a customer of five years happy and when funds are available renew to their subscription.

I have followed up with to e-mails to the company asking to reconsider this no refund stance and I have not heard anything back. I reviewed their company on another review site and they replied to send an e-mail to them. I have done that but have not heard back. Not sure what to think about that, but it does make me think it makes them look better in the Review site by offering to help and then never reply to the customer's e-mail?

They are very good at taking your money, but very poor at canceling your sub. & returning your money