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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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The amount of information leading to building a vast ancestral tree, as good as that is, can be very overwhelming. My original intent was to follow back in the family tree mainly via the trunk and main branches. My family tree has grown so vast with so many branches I am overwhelmed.
The insight I have gained is incredible. My knowledge of events my ancestors were engaged in is nothing less than amazing.
I enjoy using my heritage but find there is too much American references in the searches. I'm not really interested in American research.
Precisava montar a Árvore Genealógica da minha Família, por este motivo busquei por uma ferramenta que me ajudasse a atingir o objetivo. Após algumas pesquisas, encontrei o MyHeritage, realmente me surpreendi, pois, recebi e continuo a receber uma enorme quantidade de informações, as quais, me ajudaram a encontrar os meus antepassados e revelar minha descendência. Ainda tenho mais alguns elos a decifrar, porém, já posso afirmar que estou muito satisfeito com a dedicação e o empenho dessa organização. Parabéns à toda Equipe do MyHeritage, Deus os abençoe!
Bom. Gosto de usar. Podia dar para ver mais gentre
En la línea de mi esposa Sánchez Vicents hallados más antepasados, en cambio por mi parte Casado García muy poco. Comprendo que el motivo es que hay pocas aportaciones de mi rama familiar.
Trop d'abonnements. Pas le temps d'en profiter. De ce fait le coût annuel est complément surélevé.
De plus, my heritage met facilement le renouvellement de l'abonnement en mode automatique ce qui n'est pas acceptable et certainement illégale.
I first tried the free version and immediately liked the app. However, I had different expectations for the graphical representation of my large family tree, actually four of them. Of the available family tree templates and formats, none met my expectations. Therefore, I had to create a graphic file in parallel in another program, which allowed me to create a real tree – the roots at the bottom, the crown at the top, and the fresh leaves representing the youngest generation. Thanks to this app's functionality, I was able to access deeper personal resources, and this made me very happy with it.
Grom XI-2024 to XII-2025.
The person I dealt with, David, was so very helpful and explained everything so well. As a result, I felt confident with my renewal decision.
I have been turned off by other sites as they are sales driven not accuracy driven. As a result, I believe that I am working with a more professional organization that is focused on genealogical best practices.
It is very frustrating having to get a login in password each time one logs in. Surely once verified all should be ok unless a different computer is used.
Hours of enjoyment finding out about my family history. Easy to follow and new sources being added regularly.
I got an unsolicited call so was wary, however, the sales operator was friendly and polite and capable of answering all my questions to my satisfaction. I did wind up buying an additional package!
I enjoy using myheritage; there are many useful services available to researchers. Recent interactions with myheritage team members mean that I now have access to more incredible features. Thank you.
Hace mas de 30 años que estoy en la busqueda de mis abuelos paternos.Mi padre fue criado por un tutor.
Recorri muchos lugares, hable con personas que me dieron nombres y apellidos que guardé por años en un cuaderno, sin darle mas importancia que la de un relato de vecindario.
Decidí hacerme el tes en FamilytreeDNA y ahi comenzé a bucear en el mundo científico
Un año depués me suscribí a MyHeritage y ahi mi sorpresa, aquellos apellidos que había guardado por 30 años en mi cuaderno aparecieron en los arboles y en las coincidencias. Eureka!, Una veredadera sorpresa, aquella historia que me habían contado estaba plasmada en varios arboles y en mis coincidencias.
Creo estar a un paso de decir con certeza estos son mis abuelos, aunque se que debo esperar que alguien mas cercano para cerrar esta busqueda que parecía nunca llegar a su fin. Dios y MyHeritage me ayude a que alguien un poquito mas cercano aparezca vinculandosé. Le estoy muy agradecia a la plataforma porque se que voy a poder cerrar historia aunque ya mis abuelos no estén!
Puedo decir que es super recomendable MyHeritage para quienes estan tras las huellas de sus antepasados, cualquiera sea el motivo.
Het concept van het overnemen van gegevens van andere leden loopt wel goed.
De ondersteunende software is echter ver onder de maat. Daarom vind ik Myheritage vreselijk duur.
De mogelijkheden om de stamboom te analyseren, of te filteren op periode, woonplaats, naam, beroep etc zijn nagenoeg nihil.
De enige manier om nieuwe matches te zoeken is van a-z door een lijst te lopen. En iedere keer als je dan gegevens overneemt van een math, dan kun je weer bij het begin van de lijst beginnen.
Bij het overnemen van gegevens uit een match zet het systeem je op het verkeerde been door bv Jan Jansen voor te stellen als 'nieuwe broer', terwijl je Jan Jansen al in je bestand hebt. Dan moet je 'verkeerde persoon' aanklikken om te ontdekken dat je inderdaad Jan Jansen al in je bestand hebt.
Bij de omschrijving van een match zie je vaak staan dat je 'nieuwe partner'of 'nieuwe kinderen' kunt toevoegen. Als je de match vervolgens opent, dan blijkt vaak dat die 'nieuwe partner' of die 'nieuwe kinderen' al lang in je stamboom staan.
Bij het overnemen van gegeven uit een andere stamboom zie je niet of betreffende persoon wel als 'overleden' is geregistreerd. Vervolgens moet je dat controleren via de inconsistentie mogelijkheid, en inderdaad kun je dan weer vervuiling wegwerken. Dat kan makkelijke softwarematig worden voorkomen.
Dat geldt ook voor het overnemen van 'discoveries'. Je importeer wel 10-12 persnonen zonder in de details te kunnen kijken. Vaak zijn die bestanden zo vervuild, dat je tientallen minuten bezig bent om de verkeerde informatie eruit te filteren. Je ziet bij het overnemen van gegevens van een andere stamboom ook nooit wat de doopdatum is. Als je dan de geboortedatum overneemt, blijkt achteraf dat die na de -ook ingevoerde, maar niet zichtbare- geboortedatum ligt. Dat geeft ook weer aanleiding om die gegevens achteraf te corrigeren. Software kan dat makkelijk controleren bij invoer.
Regelmatig gebeurt het dat, door het overnemen van gegevens uit andere stambomen, hele takken van mijn stamboom opnieuw worden ingevoerd, en dat dezelfde takken twee of drie keer voorkomen. Myheritage controleert alleen of broers en zusters dezelfde namen hebben. Dat dezelfde namen (en dezelfde geboorte en sterfdata) ook bij neven, nichten, achterneven en achterachterneven voorkomen heeft het systeem niet in de gaten. Het is telkens zeer veel werk om deze vervuilingen tegen te gaan. En je loopt grote kans om toegevoegde tekstinformatie (anecdotes, toelichtingen op beroep en leven) daarbij kwijt te raken zonder dat je dat door hebt.
Er zijn nauwelijks mogelijkheden om de eigen stamboom te onderzoeken door filtern. Bijvoorbeeld op 'rechtstreekse voorouders', op perioden, op beroepen, op voor cq achternamen, voorletters. De enige selectiemethoden die je hebt leiden tot een vreselijk lange lijst die ja van a tot z moet doornemen om alles gezien te hebben. Als je alleen personen wilt zien die met een H beginnen, moet je 'selecteer op achternamen' kiezen, maar toch bij A beginnen om halverwege tot de H te komen. Knullig toch?
De zg krantenmatches beloven veel, maar gezien ht aantal kranten dat geladen is, zou je wel meer informatie verwachten. Soms een bericht uit een USA-krant maar daar houdt het wel mee op.
Het komt regelmatig voor dat een match belooft om 'het beroep'toe te voegen. Vervolgens open je de match om te vinden dat in het veld Beroep alleen staat 'geen beroep'. Knullig toch?
Als je gegevens uit een andere stamboom overneemt, dan zie je vaak dat in je eigen stamboom hetzelfde beroep als 4 keer is overgenomen, met dezelfde tekst. Blijkbaar wordt er helemaal niet gecontroleerd welke informatie je al hebt. Vervolgens zien je dat MyHeritage aanbeveelt om beroepen toe te voegen die allang (een twee, viermaal) in je eigen bestand voorkomen. Knullig toch?
Dat zijn nu de belangrijkste punten. Ze veroorzaken niet alleen ergernis, maar ook veel nodeloos werk. Verzoek om meer waar voor mijn geld te krijgen.
Often I am satisfied with the new members in my tree but sometimes it is very wrong. It is not possible that it is my relative.
J'ai souscrit un nouveau contrat "complet ".
Malheureusement après 3 années d'interruption d'un précédent contrat, toutes mes données ADN n'étaient plus disponibles. D'où l'annulation de ce nouveau contrat.
Merci à Jermy qui a bien su gérer ma demande de remboursement.
Parfait...
Me fue muy fácil seguir sus instrucciones para lograr escribir mis memorias
My personal contact listened, saw to that I payed and routed me to others to solve my serious problems. I have since then received two more invoices. Please let my personal contact call me so we can make this work.
I've had my DNA in the database for some time, but had not been using the OTHER services of MyHeritage.
I've been delighted with how well the "Research" tools are organized... I particularly like that I can set the filter to see only public records.
I've also had very good results from filling in more of my family tree, as recorded at MyHeritage.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team (support@myheritage.com).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to support@myheritage.com and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.