MyHeritage

Don't ever use your phone number to get a two steps identification code from my heritage. If you do and then for some reason you can not get the code you will lose your account and all you have in it. There isn't anyway to get help by calling all have to be done by email and they will never answer your mail. I made the mistake of using my phone number to get the codes for more than I asked then one I never get one and now I am out of my website account with them.

My experience with MyHeritage was exceptional. The results were emailed within the indicated timeframe, and the results were clearly, and interestingly presented.
I was surprised, despite a somewhat vague family oral tradition, to discover
That I had some Ashkenazi Jewish ancestry. When I called in to inquire about this
Connection Maya, a MyHeritage geneticist, was very helpful, and friendly. This experience has led me to want to do additional DNA testing to further refine matches. I would like to see if there are any connections between the Ashkenazi and Eastern European ancestry. Overall great experience.

I have had a very good experience with MyHeritage. The information I have received has enabled me to add many ancestors and facts about ancestors to my family tree. They send regular emails about matches that their software has found with other members' family trees and their process is simple and easy to learn. I recently asked for directions on how to turn off a feature and received a simple, effective suggestion the next day. The only fault I'll cite is that I wish there were details about the facts that other members cite - - how well those facts have been documented.

Signed up for the free two week trial. And it was the biggest mistake I ever made. I found very little information on my family heritage. And then I tried to cancel before the two weeks expired. Good luck doing that on their webpage and even better luck trying to do it on the phone. They want your heritage account number and if you don't give it to them immediately the computer system terminates the phone call and you have to start all over again. Each phone call was at least a half an hour of being on hold. Then they promised you a call back. They let the phone ring one time and then they shoot you an email saying they tried to call and you didn't answer. Who makes a phone call and allows only one ring before hanging up? Numerous emails are received with all kinds of excuses and blame. Took me two weeks to cancel this membership. And I still haven't received my reimbursement as of yet
One gigantic scam!

I called Myheritage twice last week regarding 2 different issues. Both issues were solved quickly & professionally. Regarding my ethnicity estimate; I tested with both Ancestry & Myheritage. Ancestry's results were very broad. Example, they showed me 83% Great Britain, 8% Scandinavian. Myheritage broke that down to 50% Scandinavian (paternal grandmother from Sweden, great grandmother from Norway, maternal unknown), English 16.2%, Irish Scottish Welsh 14.8%, and Finnish 1.5%. (Not my complete results). Based on personal knowledge & paper trail, Myheritage is more accurate. Finally I want to say a big Thank You to Maor, one of Myheritage`S support team members who has gone above & beyond helping me with my DNA research questions. I highly recommend Myheritage.

Myheritage has improved quite a bit since last time I was customer. Still some things the adress, imo, the user interface is quite outdated when in Family Tree mode, also the cost is too high. Well worth the money, but for retired people it's way too much sometimes to subscribe for one year. Monthly payments should be allowed.

The most significant improvement is that today the staff at the service center has upped their skills tremendously, thus enabling us users to have a much better experience. I highly recommend Myheritage because of its sheer size, the cooperation with Geni and Familysearch and not the least, the excellent help I received from the support team. Thank you!

I know there's number of genealogy software with much wider functionality but unfortunately they all were written with old technologies and cannot be really used online alike to social network. MyHeritage has limited genealogy functionality (in comparison with old-school professional systems) but up-to-date interface and great tools for discovering documented information makes it all.
Frankly speaking support might have been working quicker for the paid account. I believe in 2018 professional service desk built by ITIL guidelines is a must for worldwide business.
Anyway I wish them success so that stability will never be a subject, functionality grows to address all types of genealogy problems and support works smoothly. Good luck!

A special "thank you" for Julia, who, with patience and efficiency, untangled all my problems... Now, I am reconciled with my genealogy, left aside for quite a while, because I just could not fix the problems by myself (I am no GEEK!). I must add that some of your correspondants are more efficient than others... Thank you again Julia!
Just one regret: so sorry not to be able to have a direct phone line to get in touch IMMEDIATELY when there is a crucial question... try not to let us on tender hooks too long...
On the whole, am very pleased with My Heritage... greetings from Paris, m. Meier

The results for some of my family members show that MyHeritage has no sufficient data base for Asians. They cant differentiate between Chinese nor between Indonesia, Malay or Philippines. Both are huge groups of population and certainly not homogeneous.
Another issue was my own result. It was highly improbable. It left out two groups of ancestors (German and French) that I have reason to be sure of, but came up with 4 groups that I cant trace at all (English, Scandinavian, Greek, Italian). One or two surprises in a profile might make sense, but six? There must have been a sample mixup.