Overview
MyHeritage has a rating of 4.3 stars from 4,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.
I had a problem opening the tree builder after an update but Linoy continued to provide me with advice and guidance and the problem was solved. I found the instructions given to me were clear and easily understood. Linoy was very understanding and a great advert for Myheritage.
I had some specific questions and was given a great deal of help. They walked me through exactly what I needed to do to print out the information I needed. I was concerned that I had too many fringes around the families and learned how to deselect the information that was not relevant to me. Great Customer Service.
This call went smoothly, and Meghan was able to quickly take care of my needs. No complaints. On the other hand, this was the third time I called MyHeritage. Neither of the first 2 interactions led to my problem being resolved. I guess the third time was the charm :).
I recently was searching for a small amount of history about our family name which lead me to my heritage. I reluctantly signed up for the free trial which i intended to cancel. I was then charged with no notification that the trial period was over. I wrote to support asking to cancel and refund as I had not used the service and had not intended to.
The agent I spoke to put me on hold to speak to billing and came back saying he can only give me 30 back of the 110 that was charged. Very unhappy and I will be seeking a charge back as I beleive Im entitled to a full refund. 100% would not recommend using them if this is how thwy treat customers.
I had just signed up for MyHeritage and was enjoying using various features searching for ancestors from Ireland. It was late at night so I signed off, but then I decided to check one more thing and when I tried to sign on I had a problem. It was after midnight here in Arizona when I checked for support and to my surprise I see 24/7 phone support. Called the 800# and spoke with a delightful lady in Ireland who solved my problem.
THANK YOU
I've purchased my order using my facebook account, so they used my old email adresse that I don't have access to anymore, so I'm not going to receive any of the emails concerning the order and the shipping etc. I contacted them and they solved my problem in no time, by changing the email adresse to my current one, and they resent all the old ones so I can read them. Very nice and very understanding people.
I have had great success building my Family Tree on the MyHeritage.com website. Although I have used many genealogical websites, I use MyHeritage to built my tree because I believe it is the easiest to display not only the tree but also the information stored for each family member.
I had a unique family family circumstance I needed assistance with. I was fortunate enough to have Breck answer my call. Breck couldn't have been more helpful and more resourceful. I'm extremely impressed with the family research I've been able to do. I've got a significant amount of my family tree in place and with Breck's help and encouragement today I'll be a MyHeritage member for years to come. -thank you Breck!
I had a problem with my shared surnames from my tree not showing up. The site said that I didn't have a tree and I needed to start one, but I had a tree on the site. I called support - the menu prompts were easy to navigate and then I was greeted by AnnaS. After several attempts at fixing the problem, she indicated that she would need to escalate it to Tech Support. She said they would be back in touch. Very shortly after hanging up the phone, Anna called me back. She then walked me through the process of associating my tree with my profile (actually needed a logout and new login to succeed). Problem solved! Very courteous, professional service. Couldn't have been better.
After a few consulting questions, not only the problem with the mixed picture was resolved, but also a newer version of the Family Tree Builder was recommend and sufficient instructions were provided to prevent the error from re-occurring and should this happen I am can now simply repair that
I received the email in Italian that one of my kit was not activated with the request to call the help desk. When I called the automatic answering machine was in Dutch language and luckily I could reach the relevant operator thanks to my limited knowledge of Dutch language. Since this number is available to the Italian market is advisable that the answering machine is set in Italian or at least in English.
Talked with Breck this PM regarding a problem with my subscription. I seem to have been dropped from my PremiumPlus subscription to just Data. He researched the problem and found the trouble within a few minutes. I was back up and fully running within 10 minutes.
He also told me about the lengths MyHeritage goes to protect subscriber information. I had a Smart Match with seemed to be totally wrong such that it looked like a scam. Someone had created tree with my Mother and Father on it and claimed he was their son! No way was that possible -- I rejected the match. Breck suggested I make contact with the person through MyHeritage so that my personal email would not be used in communications. I took his advice and will see what comes of it.
Ronald Manaker
I have contactet MyHeritage some times, and the People I meet are listening to me, are talking in a way that I understand and make me feel that you care for me and my case. Thank you. This is excellent service!
I called the Support Center in Tel Aviv last week with a problem. I was just blown away with the service I received there. The several calls I made was promptly answered and the support persons I spoke to was very patient with me and very professional. I was taken through the problem step by step and this was followed up with a three page e-mail that I used to make the required changes. Thank you Shill and especially Freja. You were both great.
The customer service I received was top notch. My DNA sample was sent back many months ago and I hadn't heard a response. I contacted customer service and Yigal initially told me it may be difficult to locate because I didn't have the tracking information any longer. I thought that is as far as it would go but received an another email from Yigal a few days later and my sample had been located. I appreciated the issue wasn't dropped and was pleased that I got a complete answer.
I wanted to modify the content of the « facts » listing but couldn do it. My request was very specific, according to the help desk clerk comments. Although I was not able to do exactly what I was hoping to do, the Help Desk Agent showed me how to access the desired information and played with it
The first kit I sent out had trouble being accepted at address, then finally when it did I was informed "I didn't follow the instructions" because there was no specimen. The second kit I mailed on Oct6th. I just got notified on the 26th that they got it. I don't want to engage in sharing my family's names. I just want DNA.
Dealing with a DNA complicated request that was not easy was helped by understanding reception that was most informative. A first class service thank you so much I will now try to follow your advice but am reassured that I was welcome to return to you if I needed further assistance.
My credit card was automatically charged by My Heritage, which I don't use because of lack of time. Luckily MH was very helpful, helped stop my membership and they send back the money. Romy was a great employee who was very understanding.
It would be great if MH would send a warning about the automatic charging of money before they charge the money.
After two other calls that didn't help me, my third call was successful in getting help with my results!
Patrick was wonderful! He patiently walked me through the steps to get my results, AND he took the time to show me the various topics I could use for further information.
Some how my niece, Lynnette Maurer Peterschmidt, had a statement in her results that read that she was possibly related to Martha Nearing. It's true, but where did she get this statement that I never got?
Mknearing
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Josephine,
I regret to find your low star review and sympathize with your efforts so far in finding and mailing your DNA sample.
Your overall satisfaction is very important to me and I would like to help you with your DNA privacy settings as well.
In order to help, I need to locate and verify your registered MyHeritage account. Please send an e-mail to my personal inbox from your registered MyHeritage account at rafael.vipsupport@myheritage.com so I may assist you with this with very high priority.
I'll be looking for your e-mail.
Kind Regards
Rafael
MyHeritage