MyHeritage

Im very disappointed with the service i received. I received an email after $78 was taken out of my card and I immediately called the support team. Upon which i was told that i would get a call back from the billing department. After 1 week of waiting they finally call only to tell me that I will only to be told that I will receive 45% of the money even if i told them and also emailed that I want to cancel my membership with them. Im so dissapointed. The guy i spoke to was even rude and said they cant cancel my membership i have to do it myself and was not helpful on how I do. Their 30 day refund policy is a total lie. Whats the point if keeping the other 55% when you clearly know the person clearly stated to you that they are not interested and want to cancel membership. Just remove the refund policy because clearly you do not stick to it

I started using Geni.com and ended up (almost automatically) with a subscription to MyHeritage in order to get more data. I understand MyHeritage owns Geni.com. However, you cannot import work from MyHeritage to Geni.com and for my purposes Geni.com has superior reports. This lack of integration of the sites and lack of support integration has resulted in a waste of time and money for me. The lack of disclosure about trading data along with the lack of adequate support between the two sites has resulted in a very unfavorable experience.

I have been involved with My Heritage for over 4 years and in the last few weeks I have had
Some personal matters that I needed to be fixed. On contacting MyHeritage support I found them to be extremely helpful, they replied promptly and the person I dealt with had the authority to able to fix the problem. I only dealt with the same person who communicated with me regularly until the matters had been resolved.
Also the consistent updating of the site with new features shows what a progressive site MyHeritage is.

I tried to use their service, however, I found it to be subpar. I tried to cancel the account, and thought I had, however, that cancellation apparently didn't go through and I was charged 119. I tried to call to have the issue taken care of, however, after leaving multiple messages, I was only called back once, and didn't catch it. They left a number to call back, but after being on hold their system told me to call back later and hung up on me. At this point I have disputed the charge with Paypal, citing the entire issue, and will be taking the issue up with my bank as well.

I was using a different ancestry website for a year and recently switched to MyHeritage. I was used to the way the other website displayed relations as far back as my 10th Great Grandparents. Or how the cousins that far back were displayed. I noticed that MyHeritage at some point would refer to the grandparents as 5th, 6th (or whatever) generation. I asked MyHeritage if they could change the way they display the relation and they said they would look into it. They did however, give me directions on how I could look it up myself. It was a huge help to me. So now when I type up the family tree I will be able to include how the person is related to me. I am slowly learning how to get the most from MyHeritage. So glad I made the switch.

I signed up for a free trial and used the site for a week. I had access to all the information sites and they never made it clear that it takes TWO subscriptions to see all information AFTER trial period. I paid for the year subsciption that was being offered every few minutes and as soon as the 14 day trial was over, I was shut off from 99% of the intformation unless I wanted to pay for a data package. I thought that was what I had already paid for with my subscription. I could have just put my family tree into my software for free. I feel like this conpany is practicing the old bait and switch business practice. There was definitely no Clear disclosure of all costs involved. I had told 3 friends about the site. I called them back and told them NOT to join. Very disappointed. Also very annoying that you cannot add marriage dates later.

The representative Majoa perfectly assisted me and came up with a solution for my issue. She also provided me with accommodation for the inconvenience, which was not the fault of the company, but instead of the postal service.

After not looking at my family tree for years, I decided to use My Family Heritage because of my granddaughter's interest in our ancestry. When I try to get into My Family Tree I get messages: 1. Access denied or 2 This website is unavailable. Why is this happening?

I called to confirm that an email concerning a data breach of MyHeritage was genuine. I'm not a very fluent English speaker, but your customer service was very patient and helpful, reassuring me that the email was genuine.
Best regards,
Gertrud Schicke

I had a free trial and failed to end my subscription with one day. I immediately contacted customer service to get
Help with this and had hope for understanding. I had ordered a DNA kit and clicked that I would get a free trial, and missed to cancel it with one day. I was surprised that I didn't get any more e-mail about this before they charged me a lot of money.

MyHeritage's customer service refused to cancel my subscription and give me a full refund. I almost beges them too, and after not answering my emails I got a call and talked to a Costumer service agent that said all they could offer was 40% refund. I lost 60% to a service I don't use.

Customers make mistakes, and the fact that they could not understand that it is a lot of money to lose made me really disappointed. No understanding and no e-mail before charge. I am a dissapointed costumer and I almost feel fooled.

I found "MyHeritage" to be of extreme importance for families who are intrested to build a 'family tree' or to look for lost relatives.
Personally, during my search in the site, I found information which I was never aware of, concerning my late father.
MyHeritage has a lot to offer, and their support is very professonal. I needed some help and it has been a real pleasure talking with Maya, their support representative, who was very patient, polite and helpfull.