Overview
MyHeritage has a rating of 4.3 stars from 4,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.
NikolinaB-
Thanks so much for your perceptive and patient participation with me today. As you unfolded the various aspects of the MyHeritage website to me, I kept seeing the power of the offerings and its potential for me and my work. Thanks for a superlative performance today!
-Ron White
Dear Sir
To date of today I have not received the kit of the test, he would be grateful for information on this matter. Best regards. Carlos Terceño.
Dear Carlos,
Thank you for contacting us and we apologize for the inconvenience.
I would like to let you know that a new DNA kit will be sent to you as a replacement of the DNA kit you initially ordered at specified address: Calle Menorca 5 Cerdanyola del Valle ******* ES.
Once it has been shipped, you will receive a notification via email with the details to track the delivery.
Thank you for your patience and cooperation, should you have any further questions, please dont hesitate to ask.
Wish you a pleasant day.
Kind regards,
Cristina
MyHeritage Support team
Dear Cristina
Today I received the test kit. Thank you. Best Regards, Carlos Terceño
Like others I forgot to cancel my trial and after canceling on day 15, they refuse to give a full refund. First offering 25% and then 40% after I pushed it.
I shouldn't have to push it at all since they say they have a 30 day money back guarantee in their terms and conditions. What despicable business practice to not honor. It.
On august 12th 2023 I took a trial subscription on myheritage.com. I subsequently canceled that subscription hours after using it. 2 weeks later I get charged through paypal for a full subscription. I want my money back! I have an account number and an invoice number. I will pursue this legally. I am on sick leave so I need a mission since I have time and money on my hands.
I sent an email asking a question about my membership at 11am, to my shock they had replied in person at 1pm. Absolutely the best service I've ever had. Even compared to face to face communication with businesses. Thanks My Heritage...
Your fantastic
I use it every day, kind of addiction I Suppose. Support is magnificant.
First start on paper, later electronical, first a Dutch setup. Now it is all international, I have a lot of relatives over the globe, we can share end there is connection with Facebook.
I am Polish living in France, I bought the DNA kit, everything was paid, I send the samples and once it got processed I received the e-mail that my results are ready. HOWEVER I cannot access my results because they say that the results are not available in Poland.
So a foreigner cannot live in another country, have the kit sent and processed if you are not originally from that country? Isn't this the whole idea of My Heritage? To discover what your origins are?
Very disappointed.
Hi Beata,
I regret to learn about your experience.
MyHeritage DNA is currently not offered in Poland as there are some legal challenges related to DNA, and although the distribution of DNA is not explicitly prohibited, or limited only to specific age groups, we prefer to avoid any potential issues.
You wouldn't have any impediment seeing your DNA results in France. I would like to investigate this further for you. Feel free to email me via your registered email address at catarina.vipsupport@myheritage.com. I'd be glad to assist you.
Kind regards,
Catarina
MyHeritage Team
I failed to check weather I had cancelled the renewal, consequently it came out of my account at a bad time finactialy due to short time working, caused by coronavirus, after waiting for 20mins to talk to a operator the issue was resolved quickly, professionally, with a great deal of understanding, a great wait off my mind, thank you my heritage especially the phone operator who dealt with my problem, the man deserves a medal and a pay rise, keep this chap at all cost, thank you once again
I am 100% Italian! Although that's what I thought because my mother is 100%. My dad is 100% Italian. My grandfather and great grandparents were all born in Italy. I am not adopted, yet when I received my DNA results there was not even 1% Italian. My cousin, whose father is my mother's brother and her mother is not Italian, at least had a small percentage of Italian in her results from a different company. What? I also had my daughter's done, and I did adopt her. I was told she was Gernan and American Indian. Well not according to the results! This appears to be a money generator at best. Stay away and save your money. I am very disappointed that I wasted all that money!
Dear Dori,
I'm sorry to find your low star review and see that you have written to us on various platforms about this issue.
I understand you are frustrated with your ethnicity estimate and I would like to ensure you get the assistance you deserve as a MyHeritage member.
In looking at your ethnicity estimate, I show you share a large amount of southern European DNA.
This is very logical because it is found that people within surrounding countries in Europe share common DNA for various reasons such as people moving around frequently and official borders and communities being occupied. There is verifiable historical evidence that Greeks established many colonies around the Mediterranean and Italy and Greece have been in contact for centuries. Therefore, your estimate doesn't necessarily mean that you are not Italian.
As you may know, there is a noticeable genetic difference between Northern Italians and Southern Italians, with northerners being close to the French population, while southerners overlap with both Balkan and other southern European populations.
As a side note, I have actually located your account with us and I currently see that you have published a tree with two people on it. I'd like to make mention that along with our estimate, many of our members benefit from other research tools we provide that is integrated with their DNA results such as DNA matching, ancestral surnames and comparing matching family trees to help understand their family story.
I have already written an e-mail to you and I invite you to please write back to me personally with any questions or requests you may have.
Warm Regards
Rafael
MyHeritage
Even though the DNA identity results were slightly hard to comprehend initially, I was greatly helped with questions over phone by their helpful customer support rep Desmond, who better explained results and the ever evolving DNA reporting processes.
Shortly afterward I received an updated report that showed more expected cultural identity and percentages, just as Desmond predicted likely to happen.
Kudos to My Heritage!
Sebastiaan from MyHeritage its always trying to help and find solutions to the problems.
Its always a pleasure to talk with the My Heritage's support. They always make it all easier and do very well their job.
Thieves... Charged my credit card $203.00 and say they have no record of it, to refund me. They say I have to supply them with Proof and then they will send it too billing... wtf... I WANT MY MONEY BACK!
Dear Chris,
I am sorry to read your low-star review.
Firstly may I assure you that we MyHeritage.com are not thieves and that you may have simply started a free trial which you may have forgotten to cancel before the billing period.
I would like to look into this personally for you and make sure that your concerns are addressed. In order to do this, I will need for you to write to me from your MyHeritage.com registered email address to, dean.vipsupport@myheritage.com.
Thank you for your cooperation and I look forward to hearing from you.
Kind regards,
Dean,
MyHeritage team.
I had no idea of what I could do in order to build my Family Tree.The amazing and powerful tools proposed by the software My Heritage Family Tree have been a great help to me as well as a significant time saving.
Wanted everyone to know that PayPal was able to get my money back -- in full. They gave My Heritage 10 days to respond to them. Of course that didn't happen, so the money was automatically taken back from them. I LOVE PayPal.
Dear Joy,
I'm very sorry to read your comment.
Please note that MyHeritage is a refund friendly company and we value the satisfaction of all of our members.
Your refund is guaranteed by all means because of our money back guarantee to ensure all of our members with a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
Have you been in contact with our customer support team regarding your refund request? I'd like to follow-up on your case on a direct basis.
Please contact me personally at "catarina.vipsupport@myheritage.com" so I may look into this.
Sincerely,
Catarina, MyHeritage Team
These are bad actors. I cancelled the free trial 4 days in. They took the money out of my Paypal account right after I called them and got " all circuits are busy" over and over again. They were obviously listening in and illegally withdrew the money. I'm certain of this because I was on the phone with Paypal and the rep said the money was withdrawn just minutes before. The phone # they gave Paypal is not in service. This is a scam company and I hope I convince some to stay away. I have filed a dispute claim with Paypal and MyHeritage has not returned their calls. At least Paypal has been able to block future monthly billing but I'm hoping to get my $92.78 back. Good luck to all and DON'T DO THE FREE TRIAL. --Joy
I have been a user of the My Heritage Application for seven months now. Each time I got stumped about how to accomplish my goal, I called their tech support and was rewarded with even more info
Than my original concern, guiding me further into my quest of searching my ancestry. With a little effort most questions solve themselves before I call them, the site is easy to use and I thank the latest
Rep to help me, Maor for his patiently dealt out help.
I purchased 3 kits, one each for my Mother and Husband and one for myself. Before doing our swabs, I activated each kit, the swabs were sent and I received notification that the kits had been received but had not been activated. I managed to activate mine, but my husband had thrown out his information. After phoning my Mother to get her kit number, I tried in vain to activate it for over a week, each evening trying. I tried phoning a couple of nights ago, but didn't get anywhere. In the meantime, my husband and mine results came back. Tonight I phoned again, a very friendly, polite and helpful lady, after many attempts, we finally managed to activate my mother's kit on a different browser than I normally use. Now we are waiting in anticipation for her results. Not sure why the origional activations did not work and had to do each a second time (except my husband's). A very big thank you for helping. Ruth J
I have so enjoyed the amount of information about my family that has also connected me so effortlessly to family in Europe, the United States, and the South Pacific. MyHeritage's computer system is amazing and easy to use.
I started to do some research in my actual family tree and was surprised that it actually supports the MyHeritage DNA test. I discovered a Scottish grandfather which I did not know exists, even the people which MyHeritage suggested as family checked out. Lesson: we must educate ourselves - how does autosomal DNA results work - before passing a judgement.
I find it very interesting that almost everybody that had their DNA tested at MyHeritage has the same combination just in different percentages. We all have Scandinavian, British/Irish, Eskimo, Italian, Ashkenazii Jewish, etc dna. I think they are most certainly sucking their thumbs when doing the dna results and licking their ring fingers counting the money!
I had a problem with my family tree that I could not work out what was happening. When I called the support team I talked to a young Lady called Shoham She was very helpful and polite and In no time she had rectified the problems and did a great job.
Thank you Shoham.
Kind Regards
Tony
I want to thank Markus at My Heritage for helping me figure out how to send kits to my family living out of state. We have had great service with My Heritage, even when they were in the midst of Harvey.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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Dear Davy,
I'm sorry that this happened and will do all I can to help. In order to help, I need to verify some things with you.
Therefore, please contact me directly from your registered account at dean.vipsupport@myheritage.com. I'd be happy to assist you with high priority.
Sincerely
Rafael
MyHeritage Support Team