MyHeritage

I am MyHeritage customer for a couple of years. In general I do like the site, it has rich feature list and relatively straightforward use.

The weak points are:
- Very slow support (my ticket is for a week without response: I am premium plus member)
- The picture upload to another Tree Builder instance (on another computer) is unreliable
- There I no easy way to merge two trees that share some persons

There is no way to change a credit card used to purchase from these people online. They can't even tell me who is processing the payment. I have asked 3 times for this to be resolved and escalated, and they just keep sending me the same thing. No escalation. No way to change the payment method. They actually told me to cancel the account, then rejoin in order to put a new payment method in. Then I would have to call and spend god know how much time on the phone to try to get them to reactivate the discount that I have as long as I continue automatic renewal (which would be canceled as soon as I cancel the account). How freaking idiotic is that.

I thought I'd try the "free," two week trial period and after a week I sent them a message that I couldn't join right now. They took my money out of my account anyway, causing me to be overdrawn and penalized at my bank, and when I tried to contact them there was never anyone available either by phone or by E-Mail. I would keep getting what must be mass replies only saying that someone would get back to me, which of course, never happened. Right now I'm going through legal, channels to get my money back, something I shouldn't have to do. I'm sure whatever compliments they receive are from employess of my heritage. The whole thing stinks of scam!

I used to have a subscription, but progressed further on Ancestry.com. MyHeritage continued to inform me even after my subscription expired. Nice, but nothing caught my interest. Then, yesterday, I got an email saying MyHeritage had info on NY marriages - 1806-2007 -- one of the gaps in my research. I got the info I needed but had to re-subscribe. OK by me, 'cause they may have more data on some of my gaps than ancestry, where I have hit a wall. Unfortunately, MyHeritage's online resubscribe process is flawed - it wouldn't let me select Virginia as the state I lived in. In fact, I couldn't select ANY state. I got in touch w customer relations and was led to another portal at MyHeritage to resubscribe. All worked ok, and the customer support person - in County Cork, Ireland (true?) - was very helpful, engaging and funny. So, I will re-post my review in 4 mos, providing a rating based on how much progress I make with MyHeritage in my genealogy efforts. BTW, Ancestry.com costs more.

Through my heritage your gonna find some people that have earned their place in the history books... ordinary people as well as extraordinary people.
Through my heritage you might change the way you see your self in a historical perspective- and in the process you might even experience a personal growth!
Some of the people youre related to, or in family with might shock you because you already have knowledge about them since you were a child and heard about them in the history lesson at school, And some again you heard of through radio, television or most likely you have read about them in a book.
Get ready for the unexpected discoveries from the past, future and present!
Embrace and enjoy

Many thanks to ElisabethG from the MYHERI support for the really helpful information on my questions.
She has not only with much patience my z. T. but has also revealed to me the CLICK TIPS that are needed for the initial creation of a family tree.
((Since my registration about 20 years ago, a lot has changed!)).
At the same time I was also plausibly explained why I can enter more ancestors via a GEDCOM file, without being charged!
ElisabthG seems to me to be of that type, who not only can answer the asked questions immediately, but also in their plausibility can give a newcomer immediately speech + answer!
For me, then, that after completing the phone call a friendly e-mail from her was sent, that means that the team is well prepared to leave questions unanswered.
On the whole so a very positive effect, for which I can only say thanks!

A. Kleine

My Thank you for purchase email told me I had an annual bundle of data subscription plus Premium Plus for $99.95. It did not specify they were 2 different accounts. Bundle to me meant they were both under one account I went into the page for my account found where it said to cancel subscription which I did not understanding it did not cancel both accounts. With AT&T my accounts are bundled under one account if I call to cancel my account they would all be canceled. I got an email to tell me I had been charged for the data subscription for $119 the next day I called and complained they said I should have read the information which I know now to be true but I still feel it was not explained in the beginning email and I think only refunding half the amount they charged me for the account open one day is a real rip off. I would never use them again. I got tired of dealing with the customer service who blatted the company line and could not find an address to write a letter to the company.

You'll get loads and loads of matches to your family tree! Maybe relatives you never knew you had.

I sent my sample kit through the US Postal Service. The tracking number showed that the delivery was "Delayed" after three days in the system then there was no further activity for the next two weeks. When I went to the USPS website I needed the "To" address to fill out the contact us page. It isn't listed in the kit instructions so I emailed My Heritage asking for it. Meanwhile I submitted my inquiry using "unknown" as the address (leaving it blank gives an error message).
My sample was delivered the next day before My Heritage responded and I received emails from My Heritage informing me of it's delivery as well as another a couple of days later responding to my inquiry. There has been no response from the Post Office. My Heritage has much better customer service than the Post Office!

Here the thing they called me last year begging me to make a deal for a one year subscription. They are pushy! Than I see they automatically renewed me on the 27th at a 300.00. I called asking that same day and left a message tohave them contact me that same day. No call. Than I emailed and guy calls me back today saying nothing they can do but give 100.00 off. Give me a break! These people must work on commission. I have my dna on many sites and have never had them be pushy like this. They don't care that you can't afford it or don't need it. I didn't see a spot on their web page to leave a review.

Last year I tested with ancestry and I uploaded my dna to my heritage. While the general areas where the same the specific areas where not. My Scandinavian dna seemed to be over estimated with ancestry. I have done my family tree and my results with My heritage is much more accurate. I had the pleasure of speaking with Aaron w/ my heritage today to tell him how pleased I was with my results. He gave me even more information and did a fantastic job. Keep up the great work Aaron.

I heard about this site from one of my colleagues. He said it was very easy to begin and it actually was. As soon as I started I was spending many hours on calling my family to get more and more info. It is very fascinating for me. I didnt expect to go back to 1560 to get some information about my great grandparents. Everyone should have this opportunity to build their family tree. I always recommend this site to my family members and friends. Some of them already started their family tree and are amazed with their findings.