S A.

This is similar to the old LDS PAF program for Windows that I used in the past so the learning curve was easy. I like the 'Rootsweb to GO" feature that let's "bring" your file with you portable devices. I even bought copies of the program for family members without any genealogy software to share "our tree."

I recently ordered from Bits and Pieces. I placed my order at the end of November. They have good products but after my order was placed I started receiving emails offering better discounts and sometimes free shipping which was annoying. The order took a couple of weeks to arrive and one item was missing. Okay, that happens. Emailing customer service didn't receive a response for a few days. Meanwhile I called and the customer service representative was great about fixing the mistake but even with rush shipping on the replacement it won't arrive in time for me to get it to the recipient in time for Christmas. I wouldn't deal with them again unless I didn't need the item(s) any time soon and I already had a discount coupon code.

I sent my sample kit through the US Postal Service. The tracking number showed that the delivery was "Delayed" after three days in the system then there was no further activity for the next two weeks. When I went to the USPS website I needed the "To" address to fill out the contact us page. It isn't listed in the kit instructions so I emailed My Heritage asking for it. Meanwhile I submitted my inquiry using "unknown" as the address (leaving it blank gives an error message).
My sample was delivered the next day before My Heritage responded and I received emails from My Heritage informing me of it's delivery as well as another a couple of days later responding to my inquiry. There has been no response from the Post Office. My Heritage has much better customer service than the Post Office!