BitsAndPieces

I ordered from Bits and Pieces and it was a rather unpleasant experience. The problems were similar to most of the other negative reviews. They take forever to ship and customer service is worthless. Also, don't believe what the catalog says that they don't charge till they ship. They did ship one item and immediately charged my card for the whole order, even though the rest of the order didn't ship for weeks. By the time the items arrived, the event was over.

Purchased 3 puzzle set from Amazon. Of three, only 1 puzzle was complete. One just missing 1 piece, other, whole corner missing. Contacted bits and pieces customer service, basically told me sorry, pound sand. Go to Amazon. These were brand new puzzles, don't waste money

I bought 3 items from Bits and Pieces for Christmas gifts. Two of them turned out to be total disappointments.
The "Fitzroy storm glass" was nothing more than a tube with water that did nothing! We left it undisturbed for over 2 weeks and nothing ever changed.
The "amazing" hover ball came with zero directions. The first time we tried to use, It flew straight up into the light fixtures and crashed. Disappointing (and embarrassing) to give Christmas gifts that turned out to be junky.
I called the company to get a return label, but was told they do not offer that service. I put the 2 items in a small box to return, and paid $17 for return postage! Never again!
I would not recommend this company to my worst enemy! Waiting for my refund.
I hope it comes through. However, I am still out $17.

I bought a puzzle table for my teenage daughter for Christmas. The legs can lock in the closed position, but do not lock open when the table is in use. Additionally, her cat jumped up onto the table the very first day and the entire side of the table broke off. For $130 I certainly expected something that was more stable than this, it's incredibly flimsy. Not recommended if you have pets or kids, it will not survive.

I placed an order on September 26,2023 and my credit card was charged upon placing the order. A month later, I still have not received my order. Every time I check on the order status, the ship date is pushed out a few more days. I contacted customer service and they said my order was delayed by a glitch in their system, and that they were putting my order on priority. Just checked the order status, and shipping has been delayed AGAIN. Ridiculous service in this day and age when I regularly receive orders from other companies within a week. Do NOT recommend this company for anything!

I received my Bits and Pieces puzzle as a Christmas gift. It had 8 missing pieces and 6 duplicate pieces when finished. We intend to throw it in the garbage and tell the gift giver we enjoyed it because it wasn't her fault this company provides an inferior product! Beautiful looking puzzle. Challenging but frustrating when you are not provided what is needed to complete.

I was purchasing a few items on their site and noticed they had free shipping if my order was $50 or more. So I added an extra item to ensure I had free shipping. I later found out after placing my order that one of the items was now out of stock (it was not when I added it to my cart), and the total without that out of stock item put me below $50, and they charged me $13 for shipping. There was no notice, no option to substitute it. What sucks is without that out of stock item, my pre-tax and pre-shipping total was $49.98. Yep, two cents short.

I contacted them via email to try to get this fixed, but all they offered was a $5 off code for a future order, which by the way, didn't work. I will never order from their site again.

This is the first time in years that I've placed an order with a company that charged shipping. Even places with free shipping can get orders out the door. Five days after my order was placed the items hadn't moved. I placed 3 other orders with different companies (free shipping) on the same day. I already have one item, another due to arrive tomorrow and the last in transit.
After I cancelled my order I got an email saying I would receive my refund with in 30 days. What? Most places don't charge until your order is shipped. BitsAndPieces can do better.

A puzzle arrived with a missing piece. After contacting customer service and proving the purchase was legitimate, they refused to rectify the situation. All I wanted was a single puzzle piece. They offered a $5 credit that would only get me to spend more money with them. Nope. Stand behind your product and I would be a loyal customer.

Bits and Pieces caries a variety of gifts and products. The prices, service, and selection are great. The website is easy to navigate, and checkout is simple. I use this site for unusual gifts. I always find something that is perfect for my hard to match family interests.

The Table is defected, one screw and washer will pop out when trying to set the table up!
Bought this for my husband for Christmas. Contacted customer service for a return label, I was told I had to return it at my own charge. Went to UPS to ship it back at a cost of $99.00! I did not ship it back to them, why would I at that cost, I paid $128.00 for a defective table and they wont pay for it to be sent back. Tried emailing them pictures 3 times, they informed me the pictures were not with the email. I know the pictures were attached to the email. No customer satisfaction at all. I am know disputing the charge with the credit card company.

We have done jigsaw puzzles for years including many from Bits and Pieces. As we were nearing completion of our last Bits and Pieces puzzle, we found several pieces were exact duplicates of other pieces and didn't fit in the puzzle. The duplicate pieces were the same shape and the same picture. We also found a small section that had no pieces so we were not able to complete the puzzle.

We contacted the company and sent several of the duplicate pieces with the letter. I said that I expected a response. When we didn't get a response, I sent a second letter requesting a refund. Still no response. My thinking is that Bits and Pieces does not have a customer service department.

We will not ever buy Bits and Pieces puzzles again and suggest that you do the same.

I ordered two puzzles from this company, both with 50 pieces. I got one puzzle with 50, one with 1000. The invoice said "upsell" on the 1000 piece item. I returned it, paid for shipping to send it back and received $6.44, less than half what I paid for it. DO NOT buy from this company. Their customer service is non-existent.

Ordered a very pretty glass windchime advertised on sale for $25. Recieved a not pretty metal one with a note the first was no longer available and a bill for $35 for something I wouldn't have been happy paying $25.

Been trying to get info on my order. All I get is updates that keep pushing back the shipping date. No answer if they even have what I ordered. Just one big nothing useful from them.

Chat and emails are basic or automated. They apologize yet never handle problems or concerns. Shipping cost is ridiculous and takes forever to arrive. Basically a company that doesn't care about the actual customers, just the profit.

I ordered five items from this company in early November. I have not received two of them which were supposed to be Christmas gifts. I have sent numerous emails to them inquiring about the status and I continue to get poorly articulated responses that basically say "a customer case agent will review my order inquiry shortly." Then, they never do, and I have heard nothing from them. Their customer service is sorely lacking, and I feel I have no options other than cancelling payment via my credit card. I would urge potential buyers to run away from this company as quickly as possible.

I ordered just under 200.00 dollars worth of items to give as Christmas presents in November. They advertise 5 to 7 business days for shipping and it is December 22nd and I haven't received anything. Twice I have contacted the company and all I get is "I'm sorry". During my last contact the customer service representative said that I had been given an apology credit. Haven't seen that either.
Save your time and money, purchase from a different company. I would not recommend anyone to purchase items from Bits and Pieces

I wish I had read reviews prior to buying from Bits and Pieces! I ordered three items, one of which was a puzzle frame: https://www.bitsandpieces.com/product/20-x-27-black-frame for $29.99. You will note that the photo shows a shiny front, indicating a plastic front. When the product finally arrived after several weeks, it was packaged in a tube and was simply metal sides and the hardware to hold it together. I complained to the company to no avail and returned the product via USPS, the only choice since they use a P O Box. It cost $13.65 and when I requested a refund of postage for the inconvenience caused by their blatantly false advertising, Eddie in "customer service" said it was against their policy. (Do yourself a favor and order your frame from Walmart: https://www.walmart.com/ip/Mainstays-20x28-Rounded-Black-Poster-Frame/*******. It is $10.88 with free pickup or free shipping with a $35 order!)