Brian H.

I was purchasing a few items on their site and noticed they had free shipping if my order was $50 or more. So I added an extra item to ensure I had free shipping. I later found out after placing my order that one of the items was now out of stock (it was not when I added it to my cart), and the total without that out of stock item put me below $50, and they charged me $13 for shipping. There was no notice, no option to substitute it. What sucks is without that out of stock item, my pre-tax and pre-shipping total was $49.98. Yep, two cents short.

I contacted them via email to try to get this fixed, but all they offered was a $5 off code for a future order, which by the way, didn't work. I will never order from their site again.