Kenneth C.

We have done jigsaw puzzles for years including many from Bits and Pieces. As we were nearing completion of our last Bits and Pieces puzzle, we found several pieces were exact duplicates of other pieces and didn't fit in the puzzle. The duplicate pieces were the same shape and the same picture. We also found a small section that had no pieces so we were not able to complete the puzzle.

We contacted the company and sent several of the duplicate pieces with the letter. I said that I expected a response. When we didn't get a response, I sent a second letter requesting a refund. Still no response. My thinking is that Bits and Pieces does not have a customer service department.

We will not ever buy Bits and Pieces puzzles again and suggest that you do the same.