Overview
MyHeritage has a rating of 4.3 stars from 4,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.
I was 3rd in line when I called *******135 and have been waiting 1 hour and 27 minutes. I was caller next in line for 65 of those minutes. I was calling b/c a stranger's name was given when I emailed to get my password. This is a possible identity theft situation and I can't get any response from you. Do you ever answer your calls?
Aaron was very helpful and check if my request was possible. Pictures, so far, can only be copied and uploaded on Word one by one. I needed this feature to check whet was uploaded and what was not. Perhaps in the future this maybe possible. Thanks.
I Bought DNA kits a few months after I joined My Heritage and was pleased with how quickly I received my reports and all the information I was given. I was to begin my second year this week. I received an email saying they took $250 out of my banking account, but the pdf file sent with this email said I owed $119 for two years. I Cancelled and asked for my money back it is not good business practice to do this and I suggest everyone watch what they charge you and the invoice they send you.
Dear Kathy,
I regret to find your low star review.
Issues such as these can be confusing and frustrating. I sympathize with your efforts and I will do all I can to help.
There seems to be a bug for this specific issue. I would like to personally find your registered account and report it to the appropriate department to find an immediate solution as soon as possible.
In order to do so, I must first locate your MyHeritage registered account. Unfortunately, I am unable to locate your account under the name you provide here.
Therefore, please e-mail me directly at rafael.vipsupport@myheritage.com so I may begin on forwarding this feedback as soon as possible.
I will be looking for your e-mail.
Sincerely
Rafael
MyHeritage
This website is a scam.
They toke 130euro from my bank account without authorization. I only wanted to use the website for a trial and I've been charged with 130euro. I've asked for a refund but I'm still waiting for an answer. Don't use this website.
Dear Marinella,
I am sorry to read your review and would like to resolve the issue for you.
Firstly, I must clarify that MyHeritage informs all of any charge and its price on the automatic e-mail that is sent out after you enroll in a subscription and after every renewal or purchase a DNA kit. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Your member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I would be more than happy to assist you personally with issuing you a full refund. In order to do so, I’m going to need to locate your account.
Please send me a message from your registered e-mail address at shane.vipsupport@myheritage.com so I may assist you with this as soon as possible.
I will be looking for your e-mail.
Kind Regards
Shane, MyHeritage Team
Maor was the best. He went the extra step to explain why the DNA results were what the were.
Then a bonus, he listened to my long search for my bio
Daughter, and put me in touch with a reunification project.
Im from italy and Im having problems to send back to laboratory the adn sample from my heritage kit. I called the support number and i talk to Stefani, who help me with a kindness and professional service. My Spanish is better than my English so she helped me with a perfect Spanish. Thanks again Stefani.
I made a purchase on the 13th of December, thank God I made a screen shot of the order as I still have not received the confirmation email from them; I also asked them about this at least 1 week, but rather 10 days ago on the website, still no answer (the screen shot is attached). I hope that once I am back from my holidays, the kit will wait for me at least.,.
Dear Edina,
Thank you for your review here on SIteJabber.
Please write to support@myheritage.com from your registered MyHeritage email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Kind Regards,
Dean,
MyHeritage Team.
The site is easy to use and provides a wealth of data that is reasonably easy to search. Recently my subscription renewed automagically before I could cancel the renewal. Naomi in customer service was able to issue a refund and resolve my issue quickly. A good product and good service. What more could you ask for? OK, "free" is not a reasonable answer. When I can afford to resubscribe I definitely will.
The support team for My Heritage is the very best I have ever experienced with any product. They are patient, knowledgeable and really want to help you get the issue solved. I am not good with computers but they helped me learn to use thier program, amazing. They do a great job educating you along the way with the many possiblilities of this product. Couldn't be more pleased! The product is detailed and very useful in helping one discover family connections and ancestor information in a much more expedited manner. Very pleased with My Hertitage as a whole!
One of my DNS test packages had not arrived at MyHeritage. I contacted support on Facebook. They sent me an email day after and proposed to send me a new DNA test to replace the one that had not arrived for free!
Hi Dean,
I would like to express my utmost appreciation on the very punctual and totally professional way you have handled my financial predicament, it is so nice to know that there are still people in this world who care about the senior citizens. If anyone asks for a recommendation in the world of geneology I will gladly direct them to you, I am so glad that there are still people who are not absorbed in the me, me, me part of this world. Again thank you enormously for your speedy handling of this matter for me, you have made life a lot less stressful for me.
Jim Anderson
I am French Basque, Spanish and Native American - Lipan Apache.
Yet I didn't get any Iberian and or Native American at all. 23andMe was spot on with my results. I was surprised when my results were far different. 78% Central American? I will stick with 23andMe. I think they have more populations to compare you to. Not just big grouped blocks. My family has Spanish Jewish heritage. 23andMe accurately found that along with my Native American ancestry. The Scandanavian percent was accurate though as well as the percent Italian. They hit the mark with the little stuff. I represent the history of Texas. French, Spanish, Apache. I expected MyHeritage to find that too.
Dear Reynaldo,
I regret to read your review and I will do all I can to help you.
I understand that that in comparison with a DNA test you took with a different company and you would like to know why the Ethnicity Estimate results differ between the providers.
To estimate your ancestral ethnicity, MyHeritage compares your DNA with the DNA of people around the globe, whose genetic ethnicity is known. Currently our genetic models are based on 42 ethnic groups around the world. But this will improve thanks to our Founder Population project.
It is true that different researchers and different providers, analyzing the same DNA of a person, can come up with different estimates because the reference populations vary between every company. Another factor is how every company develops its own algorithm, which can result in a diverse ethnicity estimate.
Nonetheless, your feedback is very essential to enhancing our service and research tools. Therefore, I would like to learn more about your ethnicity estimate and experience using MyHeritage but, in order to do so, I'm going to need to locate your account with us.
Unfortunately, I am unable to find your account using the name you provide on site jabber.
Please contact me directly from your registered e-mail address at rafael.vipsupport@myheritage.com so I may assist you as soon as possible.
I will be searching for your reply.
Sincerely
Rafael
Myheritage
I needed to change the file on my husband and I we were both being tested, and somehow or another I couldn't figure out how to do it. The representative was more than accommodating and didn't get me off the phone till it was all corrected. Was more than helpful and courteous.
Cancelled the 14th day to not be billed - no confirmation email received. Called company and got rude Mike who said no refunds and I indicated I got the email dated May 31 and they would be billing my card then. I emailed them back in 45 minutes to let them know I had cancelled this and in talking with Mike he indicated he checked with the billing department and he could give me a 50% discount for the year. I declined and he said that was all he could do and to take it or leave it. I am filing a complaint and perhaps more than one. They don't seem to want to honor their 30 day full refund either! This appears to be a lying scheister company which I will spread the word on!
Dear Sally,
Thank you for your review here on SiteJabber.
Would you be so kind as to write to support@myheritage.com from your registered email address and place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
I called MyHertiage last night, I have an iPad and had information in the wrong place and couldn't change it. Nicole was fantastic, she helped rework my tree that I had made a disaster out of! I had duplicates, people in wrong places, it was a real mess. Nicole worked with me for well over an hour to make everything right and she was so patient and wanted to make sure I was happy with everything! If I had a company I would love to have an employee like Nicole who cares about the customer! Thank you again Nicole!
Ann
Even though my language wasn't available right now I was able to understand the young kind lady very good and she was very understanding and helpful. A good service and I'm looking forward to having a problem again
Well explained help was given to find my way through the various drop downs to help with printing and sharing my account with my first match from my DNA who is actually related to me. At the time he did not have all my family names just our DNA matching
I called MyHertiage because I needed help signing in. I got a really great lady named Pauline. She was so patient and kind. I enjoyed talking to her. She is definitely an asset to MyHertiage. Thank you, Pauline.
I called the hotline and received prompt and effective assistance with my problem accessing Family tree builder. My best guess is that my password for my online tree contained a symbol that FTB did not like. It would have been handy if the online tree had the same password restrictions as FTB. Once I took out the symbol in my password the problem was resolved. I can recommend the help desk service as the lass who answered was great.
When I clicked the Help button, at 11.30pm, and saw assistance was available 24/7, I was skeptical anyone would answer at that hour and worried they wouldn't be able to restore my lost data. I was wrong on both counts. Dinko answered, established it was a problem with my computer and stayed on the line until I fixed it. In a world where everything is automated I was so grateful for this exceptional personal service and the fast, efficient resolution of my problem. Thank you.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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Dear Thelema,
Thank you for your review here on SIteJabber.
Please write to support@myheritage.com from your registered MyHeritage email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Kind Regards,
Dean,
MyHeritage Team.