MyHeritage

After several years of genealogical reasearch, I was curious about my family genetic background. When the results came back 87% British no problem. It was the 9% Eastern European that threw me. 6 generations maternal and paternal show NO names or nationalities linked to Eastern Europe. When I finally got through the nearly 1 hr hold in line, I was told that since it was a "beta" system that I should realize that they were ethnic estimates and shouldn't be used in hand with actual data reasearch.
In other words... I was scammed! I want my money back!

For the past four months I have been working with Laura to resolve a problem where I was unable to open photos and files that I had pinned to people in my tree. After first reaching out to the MyHeritage team, I was pleasantly surprised to get a very timely response. Laura and I corresponded many times and she was always there with a quick response. After I paused my efforts for two months, I once again reached out to Laura for help and, there she was, still wanting to help. Doggedly, she got the resolution I needed. Couldn't ask for better service.

MyHeritage is one of few players of the Geneology and DNA services, and they are really great.
However, when it comes to support, which is mandatory (unless you are an expert. I know I am not, hence, needed lots of explanations on the connections and tools), they are the best. I had the pleasure of more than 30 minutes call with a rep. From MyHeritage, where he explained to me and took me step by step on so many questions regarding the tools and how to properly use them and understand their results.
This is much more than ROI and I am happy I chose MyHeritage.

I had a misunderstanding regarding my subscription and was subtracted 1200,- NOK from my bank account. I got a bit stressed out and called them, and they helped me with refunding my money. My subscription was canceled and everything got sorted out. The lady was very understanding and nice, and my whole experience made me trust them, and I will come back at a later time when I have the money to do so. MyHeritage is a brilliant site in it's own, but the customer service made it 10 times better.

Thank you.

I sent DNA kits in for myself and my brother about a month ago and already received my DNA results a few days ago. But I hadn't heard anything regarding my brother's DNA test so I gave MyHeritage a call. I spoke with a very helpful young lady by the name of Natalie and she determined my brother's kit had not been assigned properly and it only took a minute to fix my mistake. She got me back on track and also took the time to explain how I can find information on other people in the family tree. Once again, Natalie was very helpful and very pleasant to speak with.

I didnt understand why the updated results werent showing on My Heritage. He quickly explained he could refresh my account.
I also needed to understand why there were drastic inconsistencies with My Heritage and Ancestry DNA results.
His thorough explanation makes me feel confident that the corrected My Heritage is the accurate DNA profile. I look forward to finding my matches.
Thank you for offering 24/7 services with helpful, friendly representatives.

They just give you a percentage of supposedly your ethnicities based on today's modern map.

First of all, this does not make much sense, because humans always moved around the world and also, saying broadly you are partially European and partially Balkan - thank you Einsteins, that's nothing new to me. For example, I am 18% Balkan based on their "research"; Balkans is some huge messy mix of so many ethnicities, that this is the same thing as telling me that I am from planet Earth...

When I wrote to their support asking to at least provide me with the haplogroup of my DNA or provide me with my DNA code (they did research it, didn't they) - I got no response. I tried reaching out to them 3 more times - they are just quietly ignoring me.

So, if you just want to waste your money - go ahead and use them!

I talked to two very polite, knowledgeable agents (Mike & Patrick), who were very willing to help me solve an account problem. Their simple explanations and instructions helped me solve my issue quickly without any problem. As a retired Customer Service Rep with over 40 years on the job, I appreciate great service when I get it, and these two gave me great customer service. I hope My Heritage knows what great men they have in these two CSRs!

Don't bother with this company. They are simply money-grabbers. I've ordered a kit from them thinking they are based in the UK. It turned up they are based in the USA and the kit had to be sent there.
After four weeks it had been sent the company still didn't acknowledged they received it. Nevertheless they keep bombarding me with the promotions of their paid services. You can't even get to their customer services for free as you have to upgrade to their premium membership. Absolute con, so don't fall for it.

I was disappointed in the form of the DNA results. Kits were Christmas gifts, and the results received were in a disappointing form to give the family. Also, I have several thousand names in our Family Tree, but I did not know there would be options for searching family from your site. Then I found there was no way to transfer any search to my program. When I called your site, the person suggested I go to raw data. She gave me the ftdna site. I asked her about the site, and she said she had never used it. It was totally useless. There were no keys to the large amount of information.

They charged me $89 after I canceled. I know for a fact I canceled because I took a screenshot. They wont respond to me. I can't download their app (it just loads), won't let me login on the website, etc. When I called they didn't help me at all. On facebook they see and ignore my messages.

All for signing up for a free trial. Ridiculous. Now I have to dispute the charge with my bank.

The tree displays are terrible. Very hard to maneuver. The theories of relativity are wrong and use the same wrong connections over and over. There doesn't seem to be a way to let MyHeritage know that they keep using the same mistaken connection so it is frustrating to see that same bad connection come up again... and again... and again. The DNA ethnicity estimate is way off. It says I am 80% English. I don't have a single ancestor from the British Isles and my tree goes back to the 1700s.