- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Wanted everyone to know that PayPal was able to get my money back -- in full. They gave My Heritage 10 days to respond to them. Of course that didn't happen, so the money was automatically taken back from them. I LOVE PayPal.
These are bad actors. I cancelled the free trial 4 days in. They took the money out of my Paypal account right after I called them and got " all circuits are busy" over and over again. They were obviously listening in and illegally withdrew the money. I'm certain of this because I was on the phone with Paypal and the rep said the money was withdrawn just minutes before. The phone # they gave Paypal is not in service. This is a scam company and I hope I convince some to stay away. I have filed a dispute claim with Paypal and MyHeritage has not returned their calls. At least Paypal has been able to block future monthly billing but I'm hoping to get my $92.78 back. Good luck to all and DON'T DO THE FREE TRIAL. --Joy
Dear Joy,
I'm sorry you feel this way and I'll do all I can to assist you with this.
Please note that your refund is guaranteed by all means because of our money back guarantee to ensure all of our members with a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I'd be happy to investigate this situation personally and to make it up to you.
Please email me at your earliest convenience at "catarina.vipsupport@myheritage.com" so I may assist you with your refund.
Sincerely,
Catarina,
MyHeritage Team
Joy B.'s review of MyHeritage earned a Very Helpful vote
Joy hasn’t received any thanks yous.
Joy doesn’t have any fans yet.
Joy isn’t following anybody yet.
Empty.
A real market of tons of goodies. I mean, you can shop here anything you need from something that...
I'm absolutely thrilled with my recent interaction with this website. The service was exceptional...
Dear Joy,
I'm very sorry to read your comment.
Please note that MyHeritage is a refund friendly company and we value the satisfaction of all of our members.
Your refund is guaranteed by all means because of our money back guarantee to ensure all of our members with a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
Have you been in contact with our customer support team regarding your refund request? I'd like to follow-up on your case on a direct basis.
Please contact me personally at "catarina.vipsupport@myheritage.com" so I may look into this.
Sincerely,
Catarina, MyHeritage Team