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MyFlightSearch
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myflightsearch.com
Canada
1 review
2 helpful votes
Follow Dave T.
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I must warn you all about this totally useless and highly unprofessional sham of a company,
I am currently sat in my room at Toronto Airport having tried to check in for my flight with Iceland air to Manchester via Reykjavik. I can't check in... and why... the flight was cancelled 6 days ago! I was never informed... in fact I upgraded my flight 2 days ago and they took my money knowing the flight was cancelled!

I have just spent 1.30 on the phone to speak to a customer service representative whom obviously had no clue what to do... I very politely appraised him of the situation and was told it was nothing to do with Myflight search as they only make the bookings and take the money! As I in my professional capacity I am heavily involved in commercial air transport law... I informed him of their legal contract to supply... his reply was and I quote..."$#*!"!
The hold music started to play again and after a further 8 mins a voice asked are you still there?... This time, apologetically he recounted the same diatribe and said there was nothing he can it was not their fault... I again gently and very politely informed him that this was not good enough and I would like to know there solution? I was then cut off...
I tried to recall but after another hour I have got no where.

So, this time My Flight Search you have met your match and professionally suggest you have good lawyers because not only have you have demonstrated THE WORST EVER CUSTOMER SERVICE I have encountered, you have made a potentially costly legal error for which I want you and the public to be aware of. Hiding behind Covid 19 taking good peoples money is not only morally disgusting but bordering on the criminal...

General public I offer you my sad tale as a cautionary note not to ever deal with this company

Date of experience: May 16, 2020
Louisiana
1 review
0 helpful votes
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Fantastic
August 29, 2017

Andy was outstanding as I am not very computer savvy. Being on the phone with him was the best service with airline flying I have ever used

Date of experience: August 29, 2017
California
1 review
0 helpful votes
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Great agent gave me a great discount and was patient with my old age and lack of knowledge to ensure I found my ticket and email confirmation

Date of experience: December 30, 2017
Spain
1 review
6 helpful votes
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Soulless rip-off
December 9, 2018

BEWARE! It is a scam. They offer a good price on a flight itinerary and then tell you the e-tickets will be coming in an e-mail soon. They have your credit card info at this point and you think you have a reservation. Then they send you an e-mail with a reference number and your (fake) flight info and details of the cost with taxes and fees. So you make all of your travel plansvacation days from work, hotels, ground transportation, etc. But then you try to contact them about the e-ticket that never came. They don't answer your emails. When you call their 24/7 800 number, they put you on hold for a long time, and then you get a recording to leave your information and they will call you back. They do not call you back. Finally, when it is close to your departure time/date, you get to talk to someone who pretends to be "helping you with your problem" by locating your lost e-ticket. This is a soulless slick salesman who has you backed into a corner now because you are invested and Flight Search, Inc. has your credit card info. The salesman tells you that unfortunately your flight has increased in price from $800 to $4000! And you didn't secure the original price, so you have to pay the new charge. BUT, miraculously he is able to save you $2000 by booking you on a different route. WAIT! WHAT? This unscrupulous company lies and misreprents what they are doing in order to put the customer in a desperate situation and then pressure them to make a costly decision on the spot. DO NOT FALL FOR THESE TRICKS! The positive reviews are obviously fake and written by the same few people who cannot even spell or use correct grammar. The salesman I spoke to had a thick Indian accent and was very condescending. Flight Search, Inc should not be allowed to operate.

Date of experience: December 9, 2018
Colorado
1 review
0 helpful votes
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Booking a Flight
August 28, 2017

RK was very nice and very helpful over the phone. Thank you so much RK! Good experience with MyFlightSearch!

Date of experience: August 28, 2017
Utah
1 review
0 helpful votes
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Knowledgeable Staff
April 27, 2020

Knowledgeable and courteous call and email support. I have been booking with myflightserch for over 2 years and they have never disappointed me.

Date of experience: April 25, 2020
North Carolina
1 review
1 helpful vote
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Shine book
March 30, 2018

Shine did a great job helping me re-book my flight. I would book again with her. Nice job! It was a great experience.

Date of experience: March 30, 2018
California
1 review
0 helpful votes
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Feedback for John
March 1, 2017

John is an awesome guy who helped me out greatly! He helped me change a flight problem to another flight that I needed!

Date of experience: February 28, 2017
Colorado
1 review
0 helpful votes
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Richard
February 26, 2017

He was great he helped me book my flight it was a good experience, I will use this again for the next flight.

Date of experience: February 26, 2017
California
1 review
0 helpful votes
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I called 'MyFlightSearch'. They were prompt and efficient with their bookings and customer experience. I would recommend it to my family and friends.

Date of experience: July 17, 2020
India
1 review
1 helpful vote
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Good and best
April 27, 2020

I booked my flights through myflightsearch for 3 years now and I had so far the best experience. I have recommended to my friends, and coworkers.

Date of experience: April 25, 2020
New Jersey
1 review
0 helpful votes
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Richard
September 18, 2017

After confusion you were very helpful
Thank you for fixing my issue. I know you worked hard.
I know you put a lot of effort into helping me out.

Date of experience: September 18, 2017
Florida
1 review
0 helpful votes
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Shine give me a good service and help me with all my questions, everything was clear. She gave me a discount that made me really happy

Date of experience: October 10, 2017
India
2 reviews
2 helpful votes
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Deal on flights
August 16, 2021

I was looking for a good deal from Dubai to New York. After looking around everywhere I got a an awesome deal on Myflightsearch. Thank You.

Date of experience: August 16, 2021
Michigan
1 review
0 helpful votes
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Great assistance
September 29, 2017

Okay assistance. Too long trying to book the flight. This part should be optional. To the paying customer

Date of experience: September 29, 2017
India
3 reviews
3 helpful votes
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.
August 16, 2021

Thankful to myflightsearch for arranging quick tickets to Salem as I had to attend a funeral. Thank You.

Date of experience: August 16, 2021
Canada
1 review
0 helpful votes
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They send confirmed tickets which they may have never booked. Be prepared for shocking surprise how they swindle.

Date of experience: June 3, 2021
Michigan
1 review
0 helpful votes
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Feedback For Jake
December 29, 2016

Jake was wonderful. I had to change my flight last minute and he accommodated my reservation beyond my expectations! Thank you Jake

Date of experience: December 29, 2016
Pennsylvania
1 review
1 helpful vote
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Feed back for kake
August 26, 2017

Jake was really nice to me. Great customer service. He took really good care of me today thank you so much jake

Date of experience: August 26, 2017
California
2 reviews
0 helpful votes
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Best services
June 16, 2020

Excellent customer service and great deals, will surely book again and it very helpful and I would like to recommend to all

Date of experience: June 16, 2020

Overview

MyFlightSearch has a rating of 1.9 stars from 1,194 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyFlightSearch most frequently mention credit card, customer service and next day. MyFlightSearch ranks 219th among Travel Search Engine sites.

service
164
value
155
shipping
103
returns
139
quality
138