Bob's Discount Furniture

Bobs discount furniture is the worst company to deal with out of any company ever! The furniture is horrible, there delivery people don't speak any English, and there account managers have awful attitudes.
But here's the thing, none of this matters to them because once you sign for your purchase and walk out the door, they can care less about you and your issues with your purchase. I was told by an acct manager " You signed for it, its in your home, it's yours, there is nothing we can do for you. " So this is how you treat your customers, wow!
When I asked to speak to a supervisor, I was told that supervisors don't take calls, and if they did I would be told the same thing by them.
Bobs discount furniture gets -0 stars!
Extremely flustered
Billie

The 2 recliners broken before 1 year of use. One the second one opened a claim back in April and here where are in August and still waiting for them to come and take care of my claim even though I bought a extended warranty. Shame on them

I guess I didn't learn my lesson the 1st time I bought furnitures at Bob's when they refused to do anything about the broken frame of the love seat I bought less than six. The same thing happened again this year 2019. My sectional frames are all broken, nails sticking out of the fabrics in less than a year. Again they said they won't be able to do anything about it. Now I'm stuck with over a thousand dollars worth of damaged items.
Bob's discount furniture sucks. If I could give them 0 rating I will.

My sales representative at the Columbia Md store was JScott. Mr. Scott is not only professional in speech and attire but very knowledgeable in all Bob's has to offer. I was pleased with my purchase and his soft opening when approached. I do not like to be charged at when entering the store. He was informative and gave me the room I needed to finalize my decision. Thank you for your help and being such gentleman. You will see me again!

Purchased a TV stand in 2019! One of the draws broke. They said they would send me a new drawer, it got lost in shipment. Sending me another shipment ended up being wrong draw. Third time waited 2 yrs for a new drawer they all to tell me nonlonger manufacturer that piece anymore. They give me a credit. Purchased some new items for them to call me next day stating they want my TV stand back oh hell no. Never purchasing from them again.

The crew delivering was fine. The dining room table with 4 chairs and a bench? Horrible. The warehouse forgot to send the bench, and then wanted me to take another day off work to get the delivery they screwed up. So i finally after a week and a half got answers and will be picking it up at a store in 4 days. However I have to pay 4.62 in fees? I even paid almost $200 to goof proof the delivery yet they goofed it anyways. Their mistake but i have had to do all the work to rectify? Loved Bobs but will not recommend or use again. Goof proof fees, pick up fees and i have to spend my time and more money to fix. Nope not again

Went to Bobs sat in a very comfy recliner the canyon recliner however when it was delivered that's when the issue started. It's cover is made from micro fiber so it has a very strong off gassing smell. It's horrible for 3 days we put a high speed fan directly on the chair opened the windows in the room where the chair was it made no difference. The smell permeates 3 rooms of our home. Bobs told us not coved but the smell should go away in a few days which means they know about the smell and still sell the chairs!

I bought a recliner couch and within 24 hours after delivery the recliner broke in mid recline and a piece fell off and rolled on my floor. I called customer service and they brought a technician out to fix it. He said I would have to call customer service again for them order the part and then get the part mailed to my house. Call customer service again to get a technician out to fix it. Really WAY too much! I called to see if I could get a refund or at least an exchange they denied both. Customer service agent was heartless and unwilling to help. They JUST Want YOUR Money not a repeat customer.

I rarely write reviews, but I just had to. To begin with, they got our order wrong and sent us the wrong furniture 3 times! It took a long time to retrieve all our mattresses since they had to correct our order again and again.

I ordered a Bob O'Pedic mattress a little more than 7 months ago and I haven't gotten any good sleep with it. I even tried buying a Temper Pedic topper, but the mattress itself makes my boyfriend and I sink in the middle. I've tossed and turned throughout the nights. Please save your money and don't even think about buying from this store.

Read the reviews before you buy!

You will see a common theme with poor quality control, and almost zero service.

An honest review is this company has zero quality control and they promise you they will return your product but they will not. They will come out to service the product after refusing to return it as promised, and simply look at the furniture and tell you its a non issue.

This is the absolute worst furniture company i have ever dealt with.

I purchased a new mattress from Bob's and paid the delivery fee. The bed was absolutely TERRIBLE! I had to live with it for 30 days before I could return the bed. They told me I could return the mattress for a new one but would have to pay a delivery fee again. I asked why since they are already coming to take the crappy one away and they said that's policy. I will buy my mattress from another place since they offer free delivery and their prices are comparable to Bob's and end up being cheaper when you don't pay for delivery