mSpy

UPDATE 10/08/2023:
MSpy continues to give me the run around after I have requested a full refund over 20 times via emails. I paid $53.99. Their partial refund they gave back was $1.00. Absolutely ridiculous and unacceptable. I am still waiting for my refund of $52.99. I will be reporting their company to the appropriate government fraud departments and submit a complaint that they are scamming consumers and refusing to refund fully as requested.

UPDATE 10/04/2023:
I have requested a refund over 10 times. No refunds have been given. They completely ignored my submitted requests. Instead, they change the subject and ask for feedback on their software, which I already told them multiple times it is terrible, not user friendly, and not as advertised.

ORIGINAL COMPLAINT:
Terrible, frustrating experience. Do NOT purchase from them. The software was difficult to install and not user friendly. It did not have all the functionalities it claimed it had. Also, the customer service and support are VERY SLOW and NON-RESPONSIVE. I tried chatting with the company but got kicked off multiple times with no response from the agent. I tried calling the listed company phone number, but they were not accepting calls. I emailed them, so I will see how long it takes to get a response. Trying to requesting a refund from them has been time-consuming and difficult.

A lot of promises nothing worked I'm better off using Bark than stupid Mspy! When I purchased mspy on 8/8/21 I was told that if I'm not satisfied with the product I have 10days to cancel for a full refund. After 9 days days I decided that I'm not paying for dashboard of nothing! Got in touch with customer service was assured that I will get a refund within 5days. After 10 days I checked my cc to see if refund was issued. Nothing! Got in touch with mspy again same thing. Was told to stay on top of billing department to make sure I get the refund then I get this message
Mary Lean (mSpy)
Aug 28,2021, 16:47 UTC

Dear Customer,

Thank you for the reply!

We are sorry you are not satisfied with the service.

At the same time, we would like to remind you that, unfortunately, your request contradicts our Refund Policy, accepted by you on the checkout page when placing an order with mSpy. Kindly check our policy once again here: https://www2.mspy.com/refund-policy.html: "No refund can be issued to a user in case the reasons for a refund are completely beyond mSpy control. They include, but are not limited to:... a user does not accept technical assistance" (funny that you have to pay an extra $$$ to get technical assistance. Total scam!)
Apparently on 8/11/21 they came up with a new refund policy that offers no refund whether it works or it doesn't! Stay away! Don't waste your money and time

I had canceled my subscription last year. Since it wasn't confirmed and I didn't receive any confirmation, I even canceled it a second time. Nevertheless, I was charged for the new year.

I was really excited when I followed the advertising link and got the tour of this amazing dashboard that showed all the great capability mSpy offfers. I was sold in an instant and clicked through to pay and sign up. It was on installation I discovered that as an iPhone user the offer is very different and frankly pretty pointless when stacked up against alternatives including screentime that comes with the phone. I asked for help and found out the only option was to jailbreak my iphone which I didn't want to do. I therefore asked for an immediate refund when I discovered this. Given this was all within 24-48 hours of purchase I expected no problem and to be able to move on. I have been fobbed off and my requests blatantly ignored with no response other than offers to extend the subscription etc. I have given up asking for the refund but requested all my personal details be removed from their system which they have so far not even acknowledged and are therefore in breach of data protection regulations. If this was a reputable firm they would expect this to happen on occasion and have no problem refunding purchases that have been made through a misunderstanding. They certainly wouldn't be playing fast and loose with customer data. Unfortunately mSpy appear not to be.

Enrolled with mspy to read text on a phone that I hadn't access to. Did not use the product at all and they refused to give a refund.
The site was not clear that you needed the phone until I enrolled. Customer service was poor. DO NOT RECOMMEND THUS PRODUCT.

Since I bought the service, I just have a terrible service and, when I need I just get very disgusting Customer Service, Do not recommend it at all. It is just problem after problem.

HORRIBLE HORRIBLE. BUYER BEWARE THEY WILL F&_$ YOU OVER. I PAID FOR 3MONTHS PREMIUM WHICH WAS TO GIVE ME MANY THINGS LIKE KEYLOGGER, BROWSER HISTORY WITHOUT ROOTING THE PHONE NOTHING WORKED RIGHT AND EACH TIME I ASKED FOR HELP I GOT THE RUN AROUND. SO AFTER 3 DAYS I REQUESTED MY $126.00 BACK, THEY REFUSED. SO FOR A LOUSY SERVICE FOR ONLY 3 DAYS THEY SCANNED ME OUT OF A LOT OF MONEY. THEY SUCK. FIND A BETTER SPY PROGRAM BEFORE THEY F$_& YOU OUT OF MONEY

After spending $169 for a 12-month subscription, I installed the application - but with problems. Following the installation instructions I should have settings on my phone now but I don't. So I contact their Tech Support and the TS person tells me to come back in 7 hours (?) because the team I need will be in then. So I do, and they tell me that it appears to be installed correctly on their side - have a nice day!

It's not installed correctly, and doesn't work. Not to mention I specifically bought this for the Snapchat capability because on their website it SPECIFICALLY states "Employ mSpy to know if your child is sending or receiving inappropriate photos or videos...". After purchasing, and being on Chat for 6 HOURS, the TS tells me that "about 3 months ago we can't track incoming media on Snapchat, only outgoing." Then why hasn't the website been changed to correct the Features section?

It took me less than five minutes to buy the product two days ago and I have more than 8 HOURS in Tech Support time.

A word about Tech Support - part of the reason that it takes so long is because they have MULTIPLE Chat windows open at once, trying to service multiple customers. So after you type a response, you will wait 5-10 minutes before you receive a reply in the Chat window. This is not an exaggeration and I kept a log, just to make my point when I will have to fight for a refund.

Sorry to tell you, but the product does not really do what they say
It is almost impossible to get updated information from the target phone
To give you an example after an update in SEPT the last phone call registered under myspy app was in JUNE (so? Someone did not call or receive any call from JUNE until SEPT)
The last suggestion they gave me was to update daily mspy with the target phone in my hands kkkk! Common if I will have the target phone in my hands why do I need mspy app anyway
Horrible service, NEVER GIVE YOU A REFUND, even though their website say you have 10 days to request FULL REFUND, they only offered me half of it! Really pissed off

Was having some syncing issues with mSpy and the targeted phone and Thomas York did and amazing, superb job in helping me with
My issue! Made my day! Thank you Thomas York!

I installed everything step by step to the target phone. Keylogger wasn't working at all since the first day and when I asked the support they told me to send message with symbol 1 million and when that didn't work out they told me to get physical contact with the phone which wasn't possible ( if it was whenever I can I wouldn't have installed this app in the first place) so they didn't fix it for me. Rooting wasn't possible beacuse they don't support that model. Calls and sms were working first 2 days but then that stopped updating. I have been asked again to send sms with symbol 1 million to refresh the servers which wasn't possible beacuse it would certainly cause suspicion sending same kind of weird message 2 days in a row. So the only 2 features that worked good became useless too. Basically now this '' premium package '' means nothing to me, no single use from it. In other words I threw my money in the water, useless app for no use. I don't know who gave so high rating for this trash app. I regret so much

David Cooper was amazing and took care of all my issues quickly and kindly. We went through alot to get resolution to my issue.

I have purchased this company service and in may but it doesn't work and i have mentioned an update to company and i have not used it for 1 day so I thought i lost my money so i left it and next month they charged me and i have not seem my transaction as i have made many more payments and I forgot and same reputation happened in july they charged then i asked my money they offer me they cancel my service and they provide me 2 months free service i said no i asked only my amount which was taken from me fraud of 3300*2 that is 6600 INR when i ask amount of refund they won't answer me if want to show me a proof check the images which i was uploaded in this site I request you provide my amount ASAP.

THIS APP DOES NOT WORK AS ADVERTIZED
THIS APP DOES NOT WORK AS ADVERTIZED. LOGS DON'T UPDATE. GPS NEVER SHOWS ANYTHING AND NOT TO MENTION THE WORST CUSTOMER SERVICE EVER. THEY RESPOND WEEKS AFTER AND THEY REFUSE TO GIVE ME MY FULL REFUND. I WISH I COULD GIVE ZERO STARS. IF YOU WANT ME TO DELETE THIS REVIEW - GIVE ME MY REFUND!

I didn't wanna buy 3 month Sub and now I'm not getting any answers from support!
I want my money back!