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I did extensive research on their site to make sure that they had the exams that I needed. Once I subscribed, the tests were not available for download. I contacted Support and they stated that they don't have those tests. Further inquiries to ask them to remove the tests from their site have gone unanswered.
After spending $169 for a 12-month subscription, I installed the application - but with problems. Following the installation instructions I should have settings on my phone now but I don't. So I contact their Tech Support and the TS person tells me to come back in 7 hours (?) because the team I need will be in then. So I do, and they tell me that it appears to be installed correctly on their side - have a nice day!
It's not installed correctly, and doesn't work. Not to mention I specifically bought this for the Snapchat capability because on their website it SPECIFICALLY states "Employ mSpy to know if your child is sending or receiving inappropriate photos or videos...". After purchasing, and being on Chat for 6 HOURS, the TS tells me that "about 3 months ago we can't track incoming media on Snapchat, only outgoing." Then why hasn't the website been changed to correct the Features section?
It took me less than five minutes to buy the product two days ago and I have more than 8 HOURS in Tech Support time.
A word about Tech Support - part of the reason that it takes so long is because they have MULTIPLE Chat windows open at once, trying to service multiple customers. So after you type a response, you will wait 5-10 minutes before you receive a reply in the Chat window. This is not an exaggeration and I kept a log, just to make my point when I will have to fight for a refund.
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Paid for a lifetime membership and now it has stopped working. Contacted them with a copy of my...
I would like to have the opportunity to learn test for studying. Account. I want to make sure you...
Dear K H,
Thank you for sharing your experience!
There are two ways of monitoring of iPhone: 1) no-jailbreak via iCloud (no version limits), 2) jailbreak installation (only up to iOS 9.1)
Here are some details about these methods:
1) Without jailbreak mSpy syncs with iCloud that was used during installation. Unfortunately we can not make synchronization faster as this limitation comes from Apple and at the moment there is no existing solution that can monitor non-jailbroken phone faster than 24 hours.
2) Jailbroken version of mSpy can help you to monitor all features that are included to Premium version. The only limitation in this case is jailbreak. For iOS 9.2 - 10. 3. 2 stable jailbreak doesn't exist at the moment and to our regret we can not influence on creation of better jailbreak versions.
We have information on our buying page about no-jailbreak and jailbreak differences stating that you can not monitor media information without jailbreak. We regret to hear that you got confused and will do our best to help you our in this issue. Please, provide your customer information so we can contact you back and provide assistance!
Waiting for your reply,
MSpy Team