Mr PorterReviews 81

I purchased a gift for my husband on 12/9, and was told that it would take 24-48 hours for the warehouse to receive the item from Italy and that it would be sent directly thereafter to me. I was told I'd receive an email with that status update but received nothing! I made multiple calls to customer service each time being told something different. One agent even guaranteed I'd receive the item in time for Christmas which was a LIE! On another call I was on hold for 25 minutes and then weirdly transferred to someone overseas who could barely speak English and just said they couldn't take my call and hung up! Called just yesterday and now was told that their computer system was down and that they couldn't look into my order! Said they'd call me as soon as it was back up and never did! Instead got an email from them saying they can't help with the order and thanked me for my EMAIL?! These idiots are too cowardly to even call you back! Needless to say I am now without a Christmas gift for my husband! Someone tell me why cheaper sites like ASOS manage to ship from Europe in 2 days while MR PORTER claims their shipments get "stuck" in customs for weeks during holiday season?! NEVER SHOPPING WITH MR PORTER AGAIN AND HOPE THEY DO US A FAVOR AND FILE FOR BANKRUPTCY ASAP.

I am a religious Net-a-Porter shopper and my husband has been shopping at Mr Porter since their launch. I decided to splurge at their black friday sale and buy him some xmas gifts. Placed a large order on 12/2 and today, after calling customer service about a dozen times in the last week and a half, i've been told they're going to "request expedited shipping" but have not been given any guarantees that i will get my order by christmas (a full 23 DAYS after placing it)

Other retailers that deal with customs don't seem to run into the issues that this company has or they are just lying. Customer service is borderline helpful - using the tagline "well Mr Porter as a company can't make any promises" as an excuse for dismal assistance. I ran into an issue with Matchesfashion a few months back, where a dress I had ordered for a trip got snagged up in some shipping/customs issue. They immediately changed my shipping method to next day Air and even coordinated with UPS to have the driver meet me on my way to the airport to deliver the package. That's the kind of service you deserve and expect when you're spending >1000$ per order as a loyal customer.

I'm done with this company and can't believe it's related to Net a Porter in any way at all- the customer service is just too dissimilar.

The problem I have with Mr Porter is the same problem like most people with the bad reviews here. For such a high-end brand, Mr Porter has one of the worst customer service qualities I've ever encountered. I placed an order two weeks ago, cost me $2400 for 3 pair of shoes which I bought for presents. A week later I found my order got canceled, without giving me any notification whatsoever. I found out when I called the customer service to inquire about the tracking information. The reason my order got canceled is that they could not verify the credit card that I used for the purchase. I have contacted my bank 3 times to let them know I authorized the purchase and that it was not a fraud. My bank told me there's nothing wrong on the credit card end. So the issue soon becomes he said she said, and I'm trapped in the middle. The bank even offered to have a three-way call with Mr. Porter, but of course Mr. Porter rejects that. What do you expect. I'm not sure why they exist anyway other than putting your money on hold as pending as long as they can, but never to deliver the products, using the same excuse they've told hundreds if not thousands of their customers.
The customer service told me to repurchase the order, using a different credit card. The next day it also got canceled. This happened twice. Eventually the manager told me I could never purchase any order from Mr. Porter again, forever! But they're still holding $2400 x 3 on my bank. Mr. Porter told me my purchase could be a fraud?! Based on my first and terrible experience with them, I could safely said this company is indeed a fraud. Some people maybe got lucky to be able to place and get their orders, but many others had to suffer a bad experience like me. So, BUYER BEWARE!

I've been shopping from Mr. Porter since the beginning and it saddens me that this once industry leader has now well and truly been surpassed by its rivals, such as SSENSE, Matches and Barney's. I'm sure I'm not alone in saying that Mr. Porter served as my introduction to many great brands, many of which, disappointingly, are no longer stocked by Mr. Porter, whose curation grows increasingly boring. Its prices have always been somewhat inflated, but this was compensated for by the deep discounts during sales. No more. The Barney's sales are so much better than Mr. Porter's these days. I have bought one shirt from Mr. Porter in the current sale, now at 70% off (US site). One shirt! I used to buy ten-plus items easily, including expensive items such as suits and coats. Even the product information no longer meets the uniformly excellent standards established by Mr. Porter as industry standard. Unfortunately, it has grown to be frequent that product measurements are absent. At least the customer service is still good, especially on the UK site, which has always done a better job of this than the US site in my opinion, and their shipping is certainly faster. The rot began to set in with the departure of Natalie Massenet.

I tried getting some pants from this site i was going back and forth with them for two days they was telling me that ALL 5 of my card accounts was canceling my order and to speak to all my banks about this i had to put in a personal code from my bank to a lot of other outrageous process even spoke to a manager that told me it was really them that was canceling my order and i could not order from there site with no reason why at all i have never went through something like this in my life

Ordering from Mr. Porter for many years and had no problems, until recently. I had placed a substantial order and one week had passed and the order was still not processed. I contacted Mr. Porter and they said due to the high volume of sales they were unable to tell me when my order would be sent. I looked at another business review website and there were over 300 complaints similar to mine. Subsequently I contacted Mr. Porter again and I got the same answer, so I cancelled my order. So disappointed. They don't seem to care about the customers anymore.

This is the worst customer service i have encountered with mrporter.com, i have sent them multiple emails and have yet to get a reply from them. The person who has so "kindly" agreed to follow up on my case goes by the name of Muhammad (Zack).

I ordered a pair of shoes from Mr porter and had to wait a couple of days before it was shipped out to me, given that it is during sale period, thats fine with me and it is understandable that shipment would be delayed 1-2 days.

Upon receiving the product, the whole entire shipping box was smashed and slashed through (mind you Mr Porter has gone budget and you dont get their official Mr porter boxes anymore, it is simply a flimsy brown carton box). Thankfully, the gaping side was on the opposite side of where the shoes were packed.

However, upon opening up the package, both Shoes were damaged at the heel portion, as though the product purchased was seconds or factory rejects. The sole of the shoes were also slightly black, which possibly mean that it was a return pair by a previous customer.

I then called Mr porter right away from Australia, and this "Zack" Muhammad so kindly assisted me and offered me numerous options - a discount + Store credit or a full refund.

I decided to go ahead with a full refund upon return as i do not believe i should be paying good money for a faulty product.

Muhammad then assured me that he will "personally" follow up on my case and even told me to send him the tracking details so that he can track it himself and upon receiving the returned product, will personally Release the refund immediately.

Up to now, i have not heard from this so called Muhammad or from MR porter whether or not they have received the return faulty item.

I had to make numerous phone calls before being notified that the return product has finally been received by Mr Porter.

I was then told it will take 10 business days before i will received any emails that the refund has been released and if not, i should be contacting MY CREDIT CARD PROVIDER?! ARE YOU SERIOUS MR PORTER? YOU SENT ME A FAULTY $#*! PRODUCT AND I HAVE TO GO THROUGH ALL THIS TROUBLE TO GET MY MONEY BACK?

I am still awaiting for "ZACK" Muhammad to call me back and release my funds.

I will not hesitate to take legal action against your company and this is the very last time i will be placing any order with your lousy company. You guys are not the Mr Porter i used to purchase from anymore!

There are many other online shopping website out there, so future buyers please BEWARE!

Long time Mr. Porter customer and sadly they have been trending downward. Lots of overpriced casual clothing like designer T-shirts made of cotton and manufactured in China selling for $300-$500. They used to sell high quality value oriented clothing but now its just overpriced labels made in China, Romania, or Portugal.

They also used to find lesser know quality brands from Europe but its all LVMG stuff sadly... overpriced crap you can find at outlet stores for 60% off at the end of the season.

The misleading thing about Mr. Porter is they will lie about the country of manufacture it the item description. Bought a pair of Falke underwear which was stated as being manufactured in Germany but on delivery the label said made in Portugal. I have run into this issue many many times with them. BTW, when their description says 'imported' thats a euphemism for made in China.

Not a fan anymore.

I recently made a purchase from their website, and attempted to contact their customer service regarding a price adjustment, as the item had since gone on sale for a lower amount. They refused to help me regarding this. I can't believe that over $14 (the difference in price of the items), they would be so unhelpful. I have since refunded my entire purchase ($500.55), and will never purchase from them again.

I ordered about £650 worth of good to be delivered. DHL their delivery partner did not show up - I have since spoken with DHL who admitted that their driver wasn't even in the area when he said he tried to deliver.
I wanted the clothes for a holiday so I spoke to Mr Porter and they said that the only solution was to buy another lot at £650 and get it on their premium delivery and they would recall the orignal and refund me the first £650. THAT WAS NEARLY TWO MONTHS AGO! They are currently refusing to honour my refund because DHL seem to have lost the original order. NEVER EVER BUY FROM THIS CORRUPT DISGRACE OF A COMPANY!

Do not use Mr. Porter. Mr. Porter is a fraudulent website. I ordered a product by 5:30 pm set for overnight delivery. It did not get sent as promised. Both their website and the customer service representative stated that items ordered by 5:30 pm eastern standard time are guaranteed overnight deliver for a $20 fee. I paid the $20 but my item was not shipped. They are not honest. They take the money but do not ship the product as promised. Mr. Porter is not a legitimate online retailer.