s s.

This is the worst customer service i have encountered with mrporter.com, i have sent them multiple emails and have yet to get a reply from them. The person who has so "kindly" agreed to follow up on my case goes by the name of Muhammad (Zack).

I ordered a pair of shoes from Mr porter and had to wait a couple of days before it was shipped out to me, given that it is during sale period, thats fine with me and it is understandable that shipment would be delayed 1-2 days.

Upon receiving the product, the whole entire shipping box was smashed and slashed through (mind you Mr Porter has gone budget and you dont get their official Mr porter boxes anymore, it is simply a flimsy brown carton box). Thankfully, the gaping side was on the opposite side of where the shoes were packed.

However, upon opening up the package, both Shoes were damaged at the heel portion, as though the product purchased was seconds or factory rejects. The sole of the shoes were also slightly black, which possibly mean that it was a return pair by a previous customer.

I then called Mr porter right away from Australia, and this "Zack" Muhammad so kindly assisted me and offered me numerous options - a discount + Store credit or a full refund.

I decided to go ahead with a full refund upon return as i do not believe i should be paying good money for a faulty product.

Muhammad then assured me that he will "personally" follow up on my case and even told me to send him the tracking details so that he can track it himself and upon receiving the returned product, will personally Release the refund immediately.

Up to now, i have not heard from this so called Muhammad or from MR porter whether or not they have received the return faulty item.

I had to make numerous phone calls before being notified that the return product has finally been received by Mr Porter.

I was then told it will take 10 business days before i will received any emails that the refund has been released and if not, i should be contacting MY CREDIT CARD PROVIDER?! ARE YOU SERIOUS MR PORTER? YOU SENT ME A FAULTY $#*! PRODUCT AND I HAVE TO GO THROUGH ALL THIS TROUBLE TO GET MY MONEY BACK?

I am still awaiting for "ZACK" Muhammad to call me back and release my funds.

I will not hesitate to take legal action against your company and this is the very last time i will be placing any order with your lousy company. You guys are not the Mr Porter i used to purchase from anymore!

There are many other online shopping website out there, so future buyers please BEWARE!