Mr Porter

Do not use Mr. Porter. Mr. Porter is a fraudulent website. I ordered a product by 5:30 pm set for overnight delivery. It did not get sent as promised. Both their website and the customer service representative stated that items ordered by 5:30 pm eastern standard time are guaranteed overnight deliver for a $20 fee. I paid the $20 but my item was not shipped. They are not honest. They take the money but do not ship the product as promised. Mr. Porter is not a legitimate online retailer.

I ordered 2 shirts from the mr. Porter app and finally received my order today. However they sent me the same shirt twice instead of what I ordered. I reached out to their 24/7 customer service and the rep told me I ordered the same shirt twice. I had to email her a screenshot of the app as well as my invoice number to prove I did not before she would help me. I was then told I have to return the shirt, wait for a refund and buy the shirt I originally ordered again. I asked to speak to a manager who was also of no help and disputed with me to then be told the shirt was sold out and just create a return and wait for a refund. Will NEVER shop here again. End clothing, saks 5th ave, ssense and a lot of other sites offer the same items without the sketchiness. Buyer beware.

I had complications with the UPS delivery of my order. The driver allegedly didn't find me (although I was at home) - but the delivery didn't arrive at the UPS shop either. That can happen and is not in Mr Porter's control.
However, further handling of my complaint by Mr Porter's customer service was very poor. Responses always came quite quickly, but obviously they consisted mostly of copy & paste; So they wanted to send me back to the shop several times (despite a note that the package had never arrived in the UPS shop), because the package would be there (according to the package tracking, it was still being delivered). The whole thing has dragged on for more than 4 weeks since the order was placed. After several phone calls, I was finally informed that Mr Porter had received the shipment a few days ago. However, it was not considered necessary to actively inform me about it. Redelivery was not possible, the refund was initiated on my call. The confirmation came a short time later by email: however, I was deducted 8 EUR shipping costs. So I had to contact Mr Porter again.
Incidentally, there was no accommodation from Mr Porter in the form of a voucher or similar, despite the massive problems and time-consuming telephone calls and emails.
I can only warn against ordering from Mr. Porter. With the high prices that are being asked, you would expect a premium mail-order shop. In case of problems, they offer almost useless (albeit always friendly but ineffective) customer service. If something goes wrong, you run after your money.

The selection is fantastic, but the operational side of the business is horrendous. Most recently I ordered a product, and the incorrect product was delivered to me. I shipped the product back, and asked for a refund. 6 weeks later I am still waiting for a refund for what was an obvious mistake on the merchant's part. Calls and emails to their customer service team are wholly unhelpful. I had been a loyal customer in the past, but no more.

Ordered two pairs of shoes here on two separate occasions. Made both purchases between 2-3 hours of each other. I received one pair, and after not receiving the 2nd, I decided to reach out to them. Because it was my first time shopping there, there was some sort of "verification error," as it was explained to me.
1. never received an email or notification telling me to verify my account
2. My second purchase was cancelled and I was never made aware of it until I called
3. They cannot help me receive my order, I now have to go back to the website and purchase them again. The item was on sale and it is no longer on sale. Additionally, my size is no longer available.

First and last time shopping here

I contacted Mr P. Twice, once where a sweater was reduced while it was shipped to me and I asked if the price could be adjusted. They didn't, fine bc quickly afterwards it had sold out.
The second time I ordered a lilac TF polo which was advertised as 100% cotton, it home it had 15% elasthan. I contacted Mr P who argued that it was the same shirt that I had ordered and I could send it back if I didn't want it. Maybe if they had offered me something I would have kept it, but I am now very likely to send it back.

I did not receive the item I ordered, but a cheaper item instead. This was for a gift so time was of the essence. Mr. Porter customer service did not care and all they could do was tell me I could return it as long as it wasn't used. They were more concerned about whether I used the item than about why they sent me the wrong item. No other remedies were given, not even sending me the correct item or refunding me the difference between what I ordered and what was sent to me, even though I gave them that option. I am extremely disappointed in their customer service and will not be shopping with them again.

I purchased a black cotton Smedley polo neck from MR PORTER in November 2022. I paid £180 for it. I ordered a size L but hey sent me a size XL. On the MR PORTER applied tag they had stated this garment was L so I took the tag off and wore the garment. Only when wearing I realised it was not my size. When I returned home that evening I checked the actual Smedley tag to see it was in-fact a size XL. After much back and forward with MR PORTER they accepted responsibility for incorrect labelling and asked me to return the item and they would send a size L as I had ordered.

Yesterday the garment arrived, the size L. It is not new, not in the usual protective sleeve, no tags on the garment and quite obvious that it hard been worn, it had hairs on it. Possibly in a photo shoot it was worn but that is beside the point. I ordered and paid for a new John Smedley garment and after they made a mess of the first order they feel it is acceptable to send me a used piece of clothing.

I am absolutely disgusted that they have done this. They are the lowest of the low and probably the person in charge has no values that it rubs off on the staff to do such a thing to a customer. As the saying goes a fish stinks form the head and you can clearly see from the reviews that company is not well run, complaint after complaint.

I bought a pair of yeezys with them and any one who has tried to buy yeezys will know because of the exclusivity it's hard to manage stock control. But I clicked on my size and ordered.

I read all the negative reviews and was worried it would take long to get my order, plus on the second day I had not received any dispatch information so I decided to call customer service and they were really helpful and told me exactly where the package was and moments after I received tracking information and to my surprise the order came on the third day. The product is real and I am very happy.

And FYI I ordered from the uk during coronavirus times

I placed an order for xmas and called a few days to inquire since I had not yet received it. I was told they had the wrong zip code but would amend and ship it promptly so it could arrive before the holiday. I called again and was told that the order was cancelled and that I had to place a new order. I realized that the shoe size was sold out so I called again. During this 3rd phone call, I was told to wait a few days before placing the order. I did. Low and behold, the item was sold out and there was nothing they could do...

I tried getting some pants from this site i was going back and forth with them for two days they was telling me that ALL 5 of my card accounts was canceling my order and to speak to all my banks about this i had to put in a personal code from my bank to a lot of other outrageous process even spoke to a manager that told me it was really them that was canceling my order and i could not order from there site with no reason why at all i have never went through something like this in my life

I ordered a pair of shoes, got a confirmation email and got charged on my credit card. A few hours later my order got cancelled for no reason. I checked my credit card and the charge was still on it. After contacting their costumer support, they basically told me that I had to contact my bank and ask the bank to give me my money back. I now have to wait for three months to get my money back after I filed for a fraudulent charge. I also contacted the FTC for this, and if you got scammed I recommend you do too.

Contacted Mr. Porter to let them know that I was missing items that I have ordered it took them one week to respond to my email for them to tell me to send another email in explaining what was missing in my box and pictures which I did I received another email from them a week later asking to take more pictures this website and company gets a one star form me I will never do business with them again Very unprofessional and dishonest

What happened:
During sale I purchased two items, one was promoted with additional 20% off at checkout, which didn't work because of technical issues at the website, the promo code didn't apply automatically at checkout via chat I contacted customer service, which was helpful, nice and quick and offered that I could buy the items now and should get back to them once the order was dispatched and they would adjust the price.

This is what I did and since then they haven't managed (1 month later) to adjust the price. But I have been on the phone twice, wrote about 8 emails with different agents, contacted even the feedback@ email address voluntarily because I thought people might be able to look into a case a bit further apart from standardized replies and provided proof in form of screenshots. But still only confused standard replies.

The replies differed from:
"yes we can give it to, but then you couldn't return the item, because it would be final sale"
"sorry the item you would like to purchase is not available any longer"
"no, we can't give it to you"
"we received your refund"
"unfortunately we can't adjust the price, because adjustments could only be made within 7 days after purchase." (email no. 8)

It has cost me so much time already to explain to them their mistake, but it won't help. Gladly I used a payment provider and I opened a case with them.
I was a mrporter customer but this simply was too much. Will not buy from them again.

Mr Porter looses a returning client, since 2016.

The order number: 1006ZD6BF2219J

I raised concern out of return period as I had not worn the shoes until a few weeks before as they are Autumn shoes purchased in summer. The reason I raised a concern is that the seams inside the shoes are not equal and hence one shoe was uncomfortable.
On consulting by email, they kept pushing the matter back saying its wear and tear. On explaining the matter over the telephone, a refund was agreed by the the representative (they claim to record phone calls). And a return slip sent to me out of the period of return.
A return was accepted by Mr.Porter as I received a return slip for the shoes to be returned by UPS from Mr. Porter outside period of return.

Time went bye and Mr Porter was quiet, on contacting the Client Care Team, we are kept being given push backs, and no solution. It got tiring, and therefore I requested to speak with a Manager. No they just don't put you on with a manager neither does this person have a telephone number, one must wait for this person to call, she/he was to call, and never did that call take place. The shoes in question were returned to me today without any communication, that is rude. I yet await to speak with a Manager.
I shall take a loss of a FAULTY pair of OFFICINE CREATIVE / Bullet Suede Desert Boots
Colour: Tan / Size: EU 46
Product Code: 0400 5953 6058 7, which I never should have received in the first place.
Mr Porter has lost returning client, since 2016.

WORST OF THE WORST ONLINE STORE I HAVE EVER DEALT WITH

NO HESISTATION TO GIVE THEM A NEGATIVE RATING

AVOID BUYING ANYTHING FROM THIS STORE AT ALL COST

ORDERS WILL BE CANCELLED FOR NO REASON BUT STILL HOLDING MY MONEY

ABSOLUTELY DREADFUL CUSTOMER SERVICE

I HAVE ALSO RECEIVED DAMAGED ITEMS FROM MR PORTER WHICH CANNOT BE RETURNED