Mr Porter
Questions & Answers

I ordered 2 shirts from the mr. Porter app and finally received my order today. However they sent me the same shirt twice instead of what I ordered. I reached out to their 24/7 customer service and the rep told me I ordered the same shirt twice. I had to email her a screenshot of the app as well as my invoice number to prove I did not before she would help me. I was then told I have to return the shirt, wait for a refund and buy the shirt I originally ordered again. I asked to speak to a manager who was also of no help and disputed with me to then be told the shirt was sold out and just create a return and wait for a refund. Will NEVER shop here again. End clothing, saks 5th ave, ssense and a lot of other sites offer the same items without the sketchiness. Buyer beware.

Generally legit. But they take their time to process anything. Not sure if it's tardiness, stupidity or lack of proper staff.

Based on my experience, not that sure. They canceled my order 3 times, but my bank told me they still hold my money.