Roger K.

I did not receive the item I ordered, but a cheaper item instead. This was for a gift so time was of the essence. Mr. Porter customer service did not care and all they could do was tell me I could return it as long as it wasn't used. They were more concerned about whether I used the item than about why they sent me the wrong item. No other remedies were given, not even sending me the correct item or refunding me the difference between what I ordered and what was sent to me, even though I gave them that option. I am extremely disappointed in their customer service and will not be shopping with them again.