Mr Porter

Premium online shopping is not only about the convenient website interface, beautiful packaging and express delivery. Mr. Porter does not produce it's own goods and even the most premium brands have defective things once in a while, but... the quality of service, the lack of customer focus and rudeness that you will encounter in this store can not be compared with anything. The business development department could use my case as a vivid example of how to lose a potential loyal customer (and not just one, bad experience is usually spread way more then a good one). I have never written reviews before, but Mr. Porter definitely deserves 1 star. Greetings to Marta from the customer service department. And how do they answer the phone, it's better not to start. Even the tax office staff is more friendly during the declaration period

I never write reviews, but I am for this one. I have never engaged with such a terrible organization. Customer service is insanely poor - so bad they may as well not have or offer it. Even for Premier Service I have waited more than 2 hours on the phone line for an answer. Email takes a week to respond; then they turn up with no notice to collect a return.

Items are fine but customer service is appalling. Very said as I buy a lot of designer items online. I will never use Mr Porter again and will advise all my friends against them.

I've called the CS team now 3 times. They always say that they will get back to me, but never happens.
Next time will then be the 4th time calling them as this case is not yet solved.

I'm simply just trying to get my refund for 2 items.

I will definitely not be buying from them again, even though working with Mr Porter as my client. Very sad.

I ordered a wallet for my bf' birthday but after it arrived, my bf thinks it's too big for him. So I want to have the refund for it. When I try to contact them by the hotline, i am 100% sure the cs can hear me. But after she said hello, and I told her I want to do the refund.

She just directly HANG UP the phone call and pretend she can't hear me. This is crazy and totally not acceptable. The attitude is so disappointed and I will never shop from mr. Porter again.

Long time Mr. Porter customer and sadly they have been trending downward. Lots of overpriced casual clothing like designer T-shirts made of cotton and manufactured in China selling for $300-$500. They used to sell high quality value oriented clothing but now its just overpriced labels made in China, Romania, or Portugal.

They also used to find lesser know quality brands from Europe but its all LVMG stuff sadly... overpriced crap you can find at outlet stores for 60% off at the end of the season.

The misleading thing about Mr. Porter is they will lie about the country of manufacture it the item description. Bought a pair of Falke underwear which was stated as being manufactured in Germany but on delivery the label said made in Portugal. I have run into this issue many many times with them. BTW, when their description says 'imported' thats a euphemism for made in China.

Not a fan anymore.

I've been shopping from Mr. Porter since the beginning and it saddens me that this once industry leader has now well and truly been surpassed by its rivals, such as SSENSE, Matches and Barney's. I'm sure I'm not alone in saying that Mr. Porter served as my introduction to many great brands, many of which, disappointingly, are no longer stocked by Mr. Porter, whose curation grows increasingly boring. Its prices have always been somewhat inflated, but this was compensated for by the deep discounts during sales. No more. The Barney's sales are so much better than Mr. Porter's these days. I have bought one shirt from Mr. Porter in the current sale, now at 70% off (US site). One shirt! I used to buy ten-plus items easily, including expensive items such as suits and coats. Even the product information no longer meets the uniformly excellent standards established by Mr. Porter as industry standard. Unfortunately, it has grown to be frequent that product measurements are absent. At least the customer service is still good, especially on the UK site, which has always done a better job of this than the US site in my opinion, and their shipping is certainly faster. The rot began to set in with the departure of Natalie Massenet.

Despite the negative comments about this website, I decided to order from them anyways. Of cos, I was skeptical. I asked myself,"Is this a good idea?" Oh well... let's take the risk!

Guess what - the customer service was good (there were a few emails exchange between me and them re my order and they came back to me with fast response) and delivery was smooth. Dispatched on Monday and received the item on Wednesday (from UK to Singapore). Packing was nicely done and item is in good condition. Hope my bf loves his birthday present.

Well, now I know where to get a gift for V Day! Xx

I recently made a purchase from their website, and attempted to contact their customer service regarding a price adjustment, as the item had since gone on sale for a lower amount. They refused to help me regarding this. I can't believe that over $14 (the difference in price of the items), they would be so unhelpful. I have since refunded my entire purchase ($500.55), and will never purchase from them again.

I tried ordering some cufflinks and got a confirmation that it was sent to Brooklyn, NY. I double checked the address on the order to make sure the mistake wasn't mine and the address on my order was entered correctly for upstate. I emailed them with screenshots of both address and after over a week of waiting I got an email addressing me by someone else's name with information about someone else's issue with their order. I apologize to Mr. Stack out there looking for his sweater, maybe he has my cufflinks. Not holding my breath for a resolution on this one, off to call the credit card to refute the charge.

I attempted to order a pair of RL sneakers from Mr Porter - three times.

Each time the documents confirmed the size ordered - and each time the sneakers were sent in the wrong size with paperwork that said they were the right size ordered. After the second return I was told I was not allowed to make a second exchange so I placed a new, third order.

Then the third shipment arrived - still wrong size - I now have two pairs that are the wrong size to return.

14 calls to customer service - mostly to overseas call centers where the only responses are monotone read scripts that don't answer the question asked... and 9 emails - with only from responses that ignore the copy of the inquiry sent...

I have been trying to get a supervisor at the call center to contact me with out luck. I have also been trying to find a phone number or contact for a USA-based office of Mr Porter... without success.

The worst.

I bought a gift for my fiancé's birthday. It's a ring and I only received AN EMPTY BOX without ring! I contacted them 4 times and kept being told the investigation is in process. It's been 2 weeks already! What should I do in this case? That's ridiculous! Wordless! No response yet. Who has the gut to buy expensive stuff from a website like that again? They don't care and 24/7 customer service means no solution at all and no explanation. Will never trust them again

This review is Specific to Porter furniture shifting division.
They work on a outsourcing model and they have tied up with the most low cost cheapsters who have no experience in professional services.
Looks like their managers work hand in glove to select the service companies.
Had a very very bad experience with one of them. Complained to the manager but not much of action taken.
If higher ups want to understand, I have some voice recordings of the person who shifted our furniture, for them to understand how dirty and unprofessional they were.And gave us such a bad time.
Pls avoid porter service for house shifting.
They work on a flop model.

Just received my stussy hoodie and completely in love with it, after seeing the reviews I was hesitant to use the website but went ahead anyways and don't fault them at all! Because of the item being rare was shipped from Italy from one of there over wear house's and received the item within a week which baring in mind with COVID happening is pretty damn good! Got hold of customer services to see where my item was at and they we're spot on with helping me out where my parcel was! Would highly recommend.

Honestly the worst experience online shopping I've ever had. DHL delivered to a communal area not to my flat didn't ring the bell and then after an extremely patronising and condescending telephone call with a lady called Kenisha I was told I ticked a box for no signature and it would take 3-6 weeks to investigate.

This is untrue; at the end of the order page there is an option for either 'signature MR Porter packaging' or the 'go green carbon friendly plain packaging'. Obviously, most people are going to go for the greener option. To then be penalised for this is outrageous and I'll be following this up with my lawyer and lodging it as a fraudulent transaction with my bank. Will never be using this fork again.

I purchased an item from the website, but halfway through the delivery they filed a "return to sender" which I have documentation of, and it was returned to the sender for a reason I was not made aware of. They have not issued a refund and every time i call, the help like either hangs up before i can speak, or does not help. They are literally stealing from me and I dont understand how something like this can occur for a legitimate company.

Absolute terrible place to shop, had several orders cancel on me without an explanation. They love to point fingers at your bank but i can tell you 100% without a doubt the problem is on their end. I've used 4 cards and all cards resulted in my order canceling. After having paid with apple pay, they held the amount on my card and insisted that they can't see the order being placed on their end. After having been in contact with the support team they finally admitted it must be a technical error on their end and that i'd need to wait a couple days to hear back from them. In the meantime, they've informed me that the items in my cart have all sold out. I would rather get hit by a car than to attempt to buy something from here.

Ordering from Mr. Porter for many years and had no problems, until recently. I had placed a substantial order and one week had passed and the order was still not processed. I contacted Mr. Porter and they said due to the high volume of sales they were unable to tell me when my order would be sent. I looked at another business review website and there were over 300 complaints similar to mine. Subsequently I contacted Mr. Porter again and I got the same answer, so I cancelled my order. So disappointed. They don't seem to care about the customers anymore.