I bought a gift for my fiancé's birthday. It's a ring and I only received AN EMPTY BOX without ring! I contacted them 4 times and kept being told the investigation is in process. It's been 2 weeks already! What should I do in this case? That's ridiculous! Wordless! No response yet. Who has the gut to buy expensive stuff from a website like that again? They don't care and 24/7 customer service means no solution at all and no explanation. Will never trust them again