Purchased a Thom Browne tie which came with defects. Contacted customer support who in turn replied with a 10% discount as a courtesy.
Told them that their offer was a bad joke, to which they said I should take that 10% to use at a tailor to fix the tie.
Are you for real? How do you guys have any business in this day and age? Mr. Porter, END, every other online retailer in this space has CS far superior to yours.
Get it together SSENSE. Or don't, I'm staying the hell away in the future.
Hi Calvin - We're sorry to hear this was your experience. After seeing your review, we went directly to Customer Care to discuss your order. We're happy to hear they were able to help you find a solution. If you need anything else, feel free to send us a PM.