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Modanisa Reviews Summary
Modanisa has a rating of 1.7 stars from 255 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Modanisa most frequently mention customer service, order number and many times. Modanisa ranks 1854th among Women's Clothing sites.
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I do not recommend purchasing items through Modanisa. I will no longer buy anything from them due to their deceptive pricing practices. They charge significantly higher prices than the original brand sites for the same products. I have attached a screenshot as evidence, showing the substantial price differences. Modanisa's markup exceeds 250% above the actual price. Please avoid shopping at Modanisa. Having recommended them to my entire family for the past five years, I am deeply disappointed and will not endorse them any longer.
The product prices in Canada are literally 4 times more expensive than if you were ordering the same products to a Turkish address (I've lived in both countries and used to order from their site). I paid $23 in shipping to Canada! And the return fee is on me, which I've yet to find out how much it is. All that to get one skirt, I pretty much wasted $50+ just in shipping and returns. They seem to think that people living in the west are picking dollar bills from trees.
The quality of the skirt wasn't even good. This will be my last time ordering from this website due to those reasons. Customer lost forever.
Dear Orderer N.,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
They took my money and they didn't send my package. It has been over a month, almost two months, that I've been wasting my time. I even have the proof that they didn't send it. The only thing you get from them when you ask about your package is "we're sorry" or "we're working on it".
Dear Lina S,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
I placed an order with them over a month.
My order stock in the transit. Tried to send emails, no reply. The only way is the live chat. Which is useless as it is only same person every time and not helping at all. All he says we are monitoring your case. No one care. No response. Took my money and no order.
Dear Omar S,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
The pictures don't match the item and the quality was horrible and then to return the items they expect you to pay and no refund on your return price that's out of pocket. Customer service was not helpful very short and on to the next customer type of attitude. I will never shop here again and will WARN anyone against it as well.
Dear Hoyo A,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
I didn't receive my order and FedEx say order delivered but nobody sign on the paper...I contacted the customer service of modanisa but they don't want to do anything.I losses my money for nothing..
Dear Hanane S.,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
I have stopped buying from modanisa few years ago after they refused to refund or resend me 6 items I never received. It's like you calling your customers liers
Dear Sam H.,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
They send us wrong color skirt, when asked for refund or item replacement, only offering only coupon of same value, with no shipping cost. On there web site they are saying free returns and refund, which is completely wrong.
Dear Tauheed I.,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
One of the worse customer service ever. I am an online shopper and I am familiar with online shopping. When a site make a mistake and you complain with proof they usually apologize and try to fix it not make nonsense excuses. Some sites even go further after fixing the issue, and send a coupon for you as an apology.I don't know what's up with Muslims sites and their entitlement. I once got the wrong size sent to me and I sent a complain with proof and all I got was sorry ship it back at your own expense and order another one. They absolutely didn't care that they made a mistake. I over looked at the situation and didn't want to argue with them. A family member of mine once made a large order and something technically went wrong with the site and they charged her the same order five times. And shipped the same thing five times. She tried contacting them to explain that they charged her five times and for them to cancel it. No response! After a while all she got "after you receive your orders just return everything at your expense. Another problem is their false advertising. They advertise " Free shipping for orders over $50, available sitewide, and limited time only" to make people rush to buy. Then they charge you when you check out. My bag even said "Great! You've bagged free express shipping! And then I get charged. I contacted them to explain everything with screenshots. And all I got was oh no it said something else and wasn't for all products, and it clearly said "available sitewide" with the other comment assuring I got free shipping when I checked out. They also usually reply to any complain with some automatic nonsense. Modanisa got some great products. But If they continue to treat customers horribly after they spent their hard earn money, they will lose them. Stop false advertising and dismissing customers complains. I really hope a Muslim based company can do better!
Dear Abeer S.,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
This company is a scam! This is a warning to all Canadian customers, DON'T BUY MODANISA CLOTHES! The quality of the items is very poor, the fabrics are horrible and above all, you have to pay the return shipping fee if you don't like the product! What is this? In other words, you're stuck with anything you buy, wether you like it or not, what a waste of money!
Dear Djohra D.,
Greetings from Modanisa!,
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
Worst experience i ever had purchasing online. The quality of the material is sooo poor and the size also very inappropriate. Once we buy we have to pay 4 times the order to return it. And to receive the product we need to pay additional shipping charges also. Very unfair. Please do not buy from them. Do not get trapped.
Dear Reja R.,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
I made sure to read all the fine details of their return policy before I made my order, I noticed that they mention that you are responsible for shipping costs but I figured it would be the standard 10$ not 220$! Which is more than the cost of the dress! I sent multiple emails and the solution they had for me was to cancel my complaint!
They should have prepaid shipping labels for returns like all the other online companies. Such a scam considering you never know sizing with them either!
Dear Amena H,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
First time and last time Ordering from this online clothing store. I ordered few items from them and
I was excited about them so much, unfortunately when I received them the material was poor and size was wrong so I had to send them back pay the shipping and wait for my refund, it's been almost 3 months now and I didn't receive anything yet. I contacted them so many times via WhatsApp and they keep sending me a refund receipt and telling me we processed your refund and you will
Have to check with your bank. My bank doesn't see any refund coming from this company and I'm
Here waiting for my money that I'm not sure I will receive.
BE AWARE AND MAKE SURE IF YOU RECEIVED YOUR ORDER AND SOMETHING WENT WRONG IT WILL TAKE YOU MONTHS TO GET YOUR MONEY BACK THAT'S IF YOU GET IT.
Dear Khalid T.,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
I bought 3 dresses and I just wore once and they got ribbed and stitching comes off when I contacted them they said they can not help me. Poor customer service and poor quality of clothes.
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
This company is a total scam. I ordered 6 products and they delivered only 2. I reported this immediately and for weeks they have been giving me the runaround that they are looking at CCTV footage and trying to contact fedex to find out what happened. This is a total fraud. I will report this to my credit card company.
Dear Noor N,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
I ordered for the first time, they gave me the wrong size of one of the dresses, size 38 instead of 48 and they refuse to send the right size because they only give out coupon which is same price as the dress but the trick is you have to buy more than the coupon and you cannot use any other coupon that you are eligible for. IT IS A TOTAL SCAM! Be careful people! That is all I can say.
They suppose to correct their mistake and send the customer the right size they ordered but NOPE they don't do that.
Another issue the "my order " button is not working as soon as they dispatch the order and they didn't answer after asking why!
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Never had issues ordering from Modanisa until my recent order where the company did NOT ship two of the items I paid for. I reached out and told them I didn't receive two of the suits and they said that in their system it shows it was sent and delivered and asked me to send a photo. A photo of what? The items I did NOT receive. They STOLE my money and did not send me the items I paid for. So disappointed in this so called Islamic company that STEALS from customers money and doesn't send them items they paid for. SHAME ON YOU!
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
I made an order and it never arrived, I sent them the proofs and they just told me excuses saying they sent me a mail because they got a wrong address but is not true, then they said that they going to talk to the delivery company but they didn't and nothing change... it's happened a month ago and I didn't receive my refund, every time I tried to communicate with them they said they can't do anything because the don't have the package yet, DONT WASTE YOUR MONEY
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
I received my order today although there was some misunderstanding which got solve. I am very satisfied of the way the staff handled the situation. I would recommend Modanisa to anyone. I love my hijab!
Dear Marie s.,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
The quality of the things I ordered were not at all what I expected to receive and unfortunately the full refund was not issued right away
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
From the business
Discover the latest hijab fashion and modest women? ۪s dresses online at Modanisa.com, with great prices and a return guarantee.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear liya h,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team