I was doubtful about ordering from Modanisa, given the mixed reviews, but my friend just ordered hijabs from the website and had a great experience, so I decided to go ahead and try it out as well. I did follow the measurements guidelines to pick the correct size and ordered few items (including dresses, jacket and skirt). Since I didn't register when ordering, I was just provided with order number but no follow up email. Waited patiently for 1 week, putting my trust in Almighty and Allhamduillah got my package yesterday. No extra shipping fees. Everything I ordered fit perfectly, beautiful clothes, I already got comments on my new dresses. So happy, will definitely order again soon:-) and recommend to all my friends. So glad that there is a muslim company helping us to look modest and beautiful.
They said the items were sent out, so they have nothing to do with it and to sort with shipping company who doesn't respond. Unless the shipping company would return the lost package then only they can give me a refund. Ridiculous
Dear Customer,
We are sorry for the inconvenience. Please provide us your order number so we can help you.
Kind Regards.
My husband made an order for 60 us dollars several days ago. He didnt get any confirmation email from modanisa. When we checked our account at the website it turned out that the order information was removed. My husband opened a case with paypal to get money back after he had written an email to modanisa but had got no response. This is horrible experience and not smth that you expect from islamic enterprise.
Dear Customer,
Firstly, we apologize for the inconvenience. We are always here to help our customers. Please provide us your order number according to this issue so we can look it up for you.
Have a nice day.
My advice, despite the temptation to save on postage and order multiple items, just get one and see if the size is ok. Their sizings are tighter fit than they look and shrinkage even when handwashed is a problem. I will not be ordering again. I give them 3 stars because the items arrived within 2 weeks and seemed to be sewn well. One item arrived with three obvious marks on it. Wasted $40.
We are sorry for this inconvenience. If you could provide your reference number to us, we will gladly help you in this case.
Kind Regards.
I ordered two shirts in the same size and the same brand, but one of them was perfect and the other one was too small. I have sent an email to the customer service but they have never replied back to me... I am not going to buy form this company ever again.
We are sorry for this inconvenience. If you could provide your reference number to us, we will gladly help you in this case.
Kind Regards.
I ordered from the website and the sizing was complete wrong in comparision to what was listed - some of the dresses were too big and others too small (even though the measurements on the website were listed the same for all), when I tried to return the items, the shipping was triple the prices of the items itself, so I asked them if there was any other option to get around this issue. The customer service rep said someone will be in touch with me but no one has yet and when I try to reach out to them by email or phone, no one replies or picks up the call. Never buying from them again.
Dear Zainab N,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
First time and last time Ordering from this online clothing store. I ordered few items from them and
I was excited about them so much, unfortunately when I received them the material was poor and size was wrong so I had to send them back pay the shipping and wait for my refund, it's been almost 3 months now and I didn't receive anything yet. I contacted them so many times via WhatsApp and they keep sending me a refund receipt and telling me we processed your refund and you will
Have to check with your bank. My bank doesn't see any refund coming from this company and I'm
Here waiting for my money that I'm not sure I will receive.
BE AWARE AND MAKE SURE IF YOU RECEIVED YOUR ORDER AND SOMETHING WENT WRONG IT WILL TAKE YOU MONTHS TO GET YOUR MONEY BACK THAT'S IF YOU GET IT.
Dear Khalid T.,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
I have tried for 6 months to be reimbursed for a package never received. The company gave me the runaround for six months and refuses now to reimburse me or even give me store credit. Deplorable business ethics.
We are sorry for the inconvenience. Please provide us your order number so we can help you.
Kind Regards.
These people took my money (90$) through paypal 20 days ago, and they are not even responding to my emails! No order no refund and every time I call, they say they are going to email their manager and respond in 24hours. Needless to say its been 10 days after my first contact and they are just not responding since the manager doesn't know any English! At least give me my money back.
Do not order any thing from this website!
I have a really bad experience with them. I returned two dresses to them and I never received my money back. The opened a case for me with number: ******* but nothing happened. I contacted them through emails, live chat and phone calls and no one contacted me back and they always say that they'll get back to you but this never happens. This is the worst customer service that I have dealt with and I will never deal with them again.
Dear Customer,
Thank you for providing us your ticket ID which helped us check the case shortly. We would like you to know that your case is still being evaluated by the relevant department and we are waiting for a response to be able to give you a reply. Please continue checking your e-mail as we will be sending you the information about your refund. Again, we apologize for the inconvenience. We are always here to help our customers.
Have a nice day.
Cigarette lighter in pocket
I have never seen such a thing in my life. Today i received my order and as i was unpacking a tunik i found found a Cigarette LIGHTER in one of its pockets! Like imagine! Plus the tunik has no label, i am sure it was worn before.
Very disappointing
Dear Customer,
We want to help you in the best way we can about your issue. Please, send us your contact information for us to get in touch with you.
Best Regards
Modanisa Customer Experience Team
I ordered a swimsuit online, my order was confirmed and I got a message stating that my order is awaiting shipment. The next day I missed a call from an unknown foreign number which I did not recognise. The following day I missed another call from the same number, when, against my best judgement and against all safety rules, I called the number back I was told my Modanisa order was cancelled which is expected from an unreliable company, but I am told my money will be refunded in two weeks! The operator claimed there is no seniors or managers to discuss this further and that was that my money disappeared only God knows if/ when Ill see it again, This is not only a scam but raises suspicions of money laundering scam. Everyone stay away don't get get scammed like me
Dear Customer,
We understand your concern and apologies for any inconvenience caused, please make sure you check your personal e-mail inbox for updates as one of our customer support members will contact you.
Thank you for your understanding.
Their sizes fit too small. Their customer service is pretty much does not exist. They advice me the sizing based on that I set my order. It is too small. They expect for me to pay the shipping fee which is over $200Usd. The also charge me additional custom fee.
Stay away from this site. I wish I read the reviews before I ordered from this company.
Dear Customer,
We understand your concern and apologies for any inconvenience caused, please make sure you check your personal e-mail inbox for updates as one of our customer support members will contact you.
Thank you for your understanding.
So I just received my order today. I have everything I ordered. I dont know why it took two weeks for my order to get here but it got here. I got everything I expected. I will give them another try considering that they have really nice things on the website. The only issue I had with them was the shipping. The website says 48 hours to ship out the items. Well it took a week for my items to actually get shipped out. That was my main concern but if anyone has any concern with shipping, just know that if you are in the USA, realistically, it will not take 48 hours to ship out considering that the items are coming from Turkey. So yes, it will take time. But I would say that it was worth the wait. Thank you Modanisa. I will order from you again.
Dear Customer,
In order for us to provide a better service, we were currently improving our warehouse. We apologize for the delay during the maintenance period. We are very happy to hear that you have received your order. We try to do the best we can for our customer’s satisfaction. Kind Regards. Have a pleasant day.
I do not what is going on, but I have called customer service reps and each of the reps keeps givingme a different answer as to when they will ship out my order. To make a long story short, on October 20th I placed and order for some items. (I live in the USA). Ocotber 20th was a friday so I get that the order will not technically go through until Monday. So it now Wednesday and my order status still says
"dispactching". When I called the first time, the rep said that it was still in dispactching. Ok. I get that. The second time I called, the rep said that it was shipped out via UPS but there was no tracking number availble :/. The third time I called, the rep told me that it was being prepared for shipping. I dont know what is going on, and why Modanisa reps keeps giving me the run around. I tried to find out for my own self if the website was good or now but some of the reviews are true. I hope I either get my order or I get a refund.
I made so many purchases from Modanisa but they have very bad services nowadays, because i made an order and when i receive it i discovered one item was defected and the other item was very very very bad chemical odor. Therefore, i decided to return it, so, I shipped both items through ups and they receive it. Online says refund was completed on November 18, but they never refund my money. Although, i contact them many times through whatsapp, many emails but no response and this is the return number *******.
Although they charged my 10 dollars for shipping and I'm totally disappointed
Note, I contact my credit card and they told me there is nothing wrong from my side.
Dear Najlaa,
Greetings from Modanisa!
Unfortunately, we tried to call you to solve your issue but couldn’t reach you at that time.
Please send us your current contact information as a private message. Feel free to contact us at trustpilot@modanisa.com.
Our Warmest Regards,
Modanisa Customer Experience Team
I wrote a review a while ago about the terrible service received by modanisa when I received the wrong order. I should have updated this review a long time ago. Eventually I contacted a member of the management team and the matter was speedily resolved. My money was refunded. Items required were sent out to me again. And a £100 gift voucher given because of the inconvenience afforded me. I have to say that the management dealt with things well. It is just a shame that the staff were so slow to respond. Still happy to say that all ended well. Can trust the company to come through.
Razina Karim
Dear Customer, We kindly inform you that, your problem has been solved. We want you to know that we always try to do the best for your happiness.
Kind Regards
I ordered clothes and belts from modanisa the belt was broken clothes had gaps in stitches. Contacted then and they kept saying email here and there and kept going arpund in circles they still have not resolved the issue. Dont buy from here
Dear S K.,
Greetings from Modanisa!
Your issue is only one step away from getting resolved!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
I ordered 5 times from this website, mainly around 10 tops, 2 pants, 2 suits / swimsuit/ Shawls, and every time they deliver my items super fast and accurate. You just need to read size chart for each item. The item will be exactly like the picture. I LOVE U MODANISA
Dear Customer,
We are very glad you are satisfied with our service, please remember we are just an e-mail/call away. If you require any further assistance, let us know.
Have a nice day.
Quality is ok not impressive to somewhat different from whats shown in pictures as een in picture cutting is not neat at all and on other abaya i thought is embroidery when saw online but its glitter embedded on net. Which is falling everywhere
Dear Customer,
We apologize for the inconvenience. We are always here to help our customers. Please provide us your order number according to this issue so we can help you shortly.
Kind Regards
I've made quite a few orders on modanisa and most of them were good. Recently I ordered a dress and the quality of it was soooo poor. I knew I would never wear it so I decided to return it. I took it to the post office and paid £12.57 for signed for delivery to turkey. 3 weeks later it gets posted back to me so I call royal mail and they said that no one accepted the delivery in turkey so it's come back so I'd have to speak to modanisa. I spoke to modanisa and they gave me a new prepaid label but they said £12.90 will come out of my refund for the fee for this so for an £18 dress after my refund I'm getting -£6 what a jokeeeeee
Dear Customer,
We want to help you in the best way we can about your issue. Please, send us your contact information for us to get in touch with you.
Best Regards
Modanisa Customer Experience Team
Overview
Modanisa has a rating of 1.7 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Modanisa most frequently mention customer service, order number and many times. Modanisa ranks 1893rd among Women's Clothing sites.
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- Istanbul, 34, Turkey
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear customer;
We are glad that you are satisfied with the service that had been provided by Modanisa. Our aim is to serve you as better as we could. Your valuable feedbacks are very important to us. Please do not hesitate to contact us on our Sales and Support Line +90 850 333 6472 and info@modanisa.com
Thank you for your interest.