ModanisaReviews 255

I ordered a combo of tunic and pants from Modanisa for a special occasion. I was excited to receive the suit because I absolutely loved everything about it, especially the color. When I received it, the color was nothing like in the picture. According to Modanisa my only option is to return the clothing. But by returning I'll lose money as the refund doesn't cover the shipping and the cost of clothing. I really just wanted to have it in the right color. I am so disappointed that I don't think I will be ordering anymore. It's too bad, because I've bought most of my clothing from Modanisa.

I ordered Anthracite- Unlined- suit and came dirty so disappointed Is is the first time I order from modanisa

I ordered from the website and the sizing was complete wrong in comparision to what was listed - some of the dresses were too big and others too small (even though the measurements on the website were listed the same for all), when I tried to return the items, the shipping was triple the prices of the items itself, so I asked them if there was any other option to get around this issue. The customer service rep said someone will be in touch with me but no one has yet and when I try to reach out to them by email or phone, no one replies or picks up the call. Never buying from them again.

I used to love modanisa but recently all my orders have had problems. One dress arrived ripped and broken and the other ones were not the size described. Customer service took over 2 weeks to reply to me and then when they did reply the returns label is NOT SHOWING and their website won't let me delete the return and try again. Basically, don't waste your money. I used to be an advocate for Modanisa but they've gone downhill, most of the dresses I've gotten are cheap, poor quality and their customer service doesn't help. Be careful of what these hijab influencers advertise.

Very low quality different from the advertised photos and products' description
High prices
Rude customer services
Couldn't return the purchased items:(
Really disappointed

It has been a terrible experience of Shopping with modanisa. I had ordered 3 dresses from Modanisa and none of them arrived. Since then I am contacting them for my refund but everytime they say that they are investigating with the shipping company. Now I am afraid that, I might not get the money back.

The worst online store I've been seen in the past couple of years horrible experience very very late deliveries when we speak about the clothes is like a whole another level of disappointment! It's like expectation vs reality shopping. Very bad quality horrible materials if you washed three times it's already for a trash sizing is not realistic and to short us well even if you order a bigger size to fit won't fit you accept if you are not 150cm and when you try to return something you need to cover international shipping you self in order to return back to them so you can eventually get your money back but that will not gonna happen either because they're going to say that they haven't receive the return package

They have contacted me and responded to my case in a way that made me very happy. Now that I have better experience of Modanisa, I can that they are a customer-focused company that always strives to meet the customer in the best possible way.

I have gained good experience with modanisa and their clothes are of the best quality.

Be aware of this company, they are thieves, please take care of your money. They took from me 503 dollars and 498, without a purchasing any thing from them

I am so utterly disappointed with the service provided by modanisa. 3 times in a row, they sent me the wrong order, and when I tried contacting them they kept saying 'your product matches the order' and then 'case closed'. I've never dealt with such terrible service in my life. I will definitely not be purchasing from modanisa ever again. I ended up having to pay for something I hadn't even ordered.

I ordered clothes from there website modanisa but they never delivered by clohtes and i tried emailing them but they never answer back but on my tracking number it shows its delievered altho it is not. I want to get in touch with one of the customer representative. I hate this webiste i want my refund.

I was not satisfied with my purchase. I purchased 13 items. One of their campaign terms is that you get free shipping if you purchase under 12 items. For one item, they made me pay an extra $25 of shipping. It's not right, they should be more transparent with customers. In their home page when you click on the area where it says that there is no shipping fee (terms and conditions apply), it doesn't take you anywhere where it states only 12 items. There is no terms and conditions are, they call it campaign. I could have easily made it 2 purchases and not had to pay for shipping. As much as I love their products, I will not be purchasing from them again.

I am genuinely disgusted with this company. It has been over three months since I ordered, and not only has my products NOT been delivered, they do not refund the money. Their customer service is APPALLING and if you do manage to get a response from them, they'll just say their 'working on it.' their latest scam with me was when they emailed saying that my issue was finally resolved. I opened my account--no money from them.

They are dishonest and will literally steal your money. Do yourself a favor and never buy from them.

Such a disappointment. I had high hopes but when ordering omg I saw how unprofessional, low quality their products are and how their dis-regard fit customer care is ruining their business.
My order took a very long time to arrive, when arrived items were missing and one of the items was not as picture indicated (Low quality, cheap material) or to the size specified.
I notified Modanisa immediately to only be ignored for a few weeks. To then be told my issue has been resolved without ever having exchanged with me to understand the issue. After raising again, and being ignored for weeks I was told they've looked at photos sent and they can confirm there's no issue. That was shocking as I'd never sent any photos! So clearly they were making it up, and trying to dismiss the issue and the error on their side. A few circles of chasing and them telling me they've closed issue. Thrn they tell me they have checked video footage and I should have raised it immediately. Again I did all if that and there's been no real evidence of video footage, if there was where is my paid for item? They seemed to then blamed the courier. It's been months and the issue still unresolved.

I have been extremely disappointed with Modanisa. They bring shame onto this part of the modest fashion industry. Unfortunately it forces us to continue to shop in high street stores and not trust in true entrepreneurs.

I hope my issue gets resolved until then it's a zero rating and advice to all to steer clear. Products are bad, customer service non existence and shocking, just want your money no customer care, no way to really get in touch or corespond (took me ages and a few attempts via different routes). STEER CLEAR. ROB YOU AND GIVE POOR PRODUCTS. REFUND POLICY NOT ADHERED, plus they make it hard to even consider. I requested refund to be ignored.

My wife ordered 32-33 items on July 21st and we paid about $ 500, but we got nothing on September 4th today. I contacted customer service several times - about 10 times - they told me "We will get back to you as soon as possible or the investigation is ongoing" but it has been around 46 days since my order, I could not get any relevant and satisfactory information from them. ABSOLUTELY, IF YOU DON'T WANT TO PAY MONEY FOR NOTHING, PLEASE STAY AWAY FROM THIS COMPANY. Do not believe customer service even if they left some comments under your review, they normally have all of your information and you have contacted them several times. This is just a trick...

This is very unfortunate that you guys do not have any price protection period. Paid 44.95 for an item and within 2 week it drop to 34.95 and no price match. This is the first time i see in my whole life. Same for return item. You guys make buyer to pay for your item to return, it should be from your end for return
I am sorry but I am determined that i will never come back to you...
My Order Number #*******
Regards
Mohammad
Toronto, canada