Luna K.

Such a disappointment. I had high hopes but when ordering omg I saw how unprofessional, low quality their products are and how their dis-regard fit customer care is ruining their business.
My order took a very long time to arrive, when arrived items were missing and one of the items was not as picture indicated (Low quality, cheap material) or to the size specified.
I notified Modanisa immediately to only be ignored for a few weeks. To then be told my issue has been resolved without ever having exchanged with me to understand the issue. After raising again, and being ignored for weeks I was told they've looked at photos sent and they can confirm there's no issue. That was shocking as I'd never sent any photos! So clearly they were making it up, and trying to dismiss the issue and the error on their side. A few circles of chasing and them telling me they've closed issue. Thrn they tell me they have checked video footage and I should have raised it immediately. Again I did all if that and there's been no real evidence of video footage, if there was where is my paid for item? They seemed to then blamed the courier. It's been months and the issue still unresolved.

I have been extremely disappointed with Modanisa. They bring shame onto this part of the modest fashion industry. Unfortunately it forces us to continue to shop in high street stores and not trust in true entrepreneurs.

I hope my issue gets resolved until then it's a zero rating and advice to all to steer clear. Products are bad, customer service non existence and shocking, just want your money no customer care, no way to really get in touch or corespond (took me ages and a few attempts via different routes). STEER CLEAR. ROB YOU AND GIVE POOR PRODUCTS. REFUND POLICY NOT ADHERED, plus they make it hard to even consider. I requested refund to be ignored.