From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
Said our items shipped on 7/30/16, and we used the 5-8 business days. It's now 8/12/16 and NOTHING. When I try to contact customer service, there is NO way to get hold of them! It claims item has shipped, but there is NOTHING. DO NOT ORDER FROM THIS WEBSITE!
'Official' 'Original' Samsung tablet cover was a cheap plastic counterfeit item.
Company refuses to refund the full costs for the product.
Avoid this company.
"This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13197239 in our ticket center and provide a solution for your case. Please log in your light in the box account--go "" personal center""--""my ticket"" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation."
I have been waiting for the order since july2014. We gonna file a suite in consumer court against you
After posting the review these people contacted me. Now after quite a few mails exchanged they have refunded my payment.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13183349
Sincerely,
MiniInTheBox Customer Service
I ordered from them on July 16 and after waiting for weeks for my order to process it said my order was cancelled on August 6th. I've been trying to get my money back since but they're not responding to any of my messages.
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13174631
Sincerely,
MiniInTheBox Customer Service
My original complaint was: Ordered an iPhone cover that looked really attractive and well priced. Still have not received it although it said 24 hour delivery. Unable to contact anyone as I can't get into my account as the password seems to be wrong. When I try to reset my password it comes up with an error message. So I am locked out of my accounts not having received purchased goods and am drowning in spam that I cannot stop. Disaster!
Mini in the Box responded within 24 hours and explained their delivery policy and made sure that I could get into my account. The cover arrived about 10 days later. It was a reasonable cheap and badly aligned print but, to be honest at just over £3 I couldn't expect much more. The cover fits the phone, looks ok and serves it's purpose but I was impressed with the way they responded to the complaint. Fair enough.
Dear Customer,
Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13145963
We are really sorry but you may misunderstand our order procedure. Please note 24 hours only means the processing time, which not including the shipping time for the item. The Total Delivery Time consists of processing time and shipping time TWO parts. You can see the processing time for your item on the product page above the Yellow "Add to Cart" button.
Please note because the shipping method you chose for this order was Super Saver Shipping(without tracking service). It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-20 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the check out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. And it doesn't provide online tracking service. We guess you might haven't noticed this so you're inquiring about your order.
Sincerely,
MiniInTheBox Customer Service
Got my package stuck in customs and had to pay 100% duty. So my order cost me 200% of what was stated on miniinthebox.
I was not aware the the package would come from outside of Europea Union, everything on the site looked to be from within EU. The language was my local language, the currency was local currency and nothing stated that the package was shipped from outside European Union.
I've tried several times to contact customer support, but they are completely non-responsive.
As far as I know this company is order and pray, because once they have our money, pray is all you can do.
Dear customer, could you send us a correct order number so we can check it for you? Please kindly note that usually your local Custom Office will charge you the tax fee for imported products. Being aware of this situation and we'd like to provide better service, so we started Tax Insurance service. As long as customers paid for the Tax Insurance, we'll fully refund the Tax fee to them. The Tax Insurance could be paid at the checkout page when you're placing the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7
I totally love this website! The customer service is very good. Usually I receive my order in 3 to 4 weeks. However two months back I ordered 4 items, they were shipped in 3 packages. I received 2, and upon enquiring last week, I was told that the original package 1 might be held by customs or lost in transit- which was unusual. But they would reship again and with Tractable airmail services-at their cost!. I tracked it and my package was in transit at Malaysia. Very impressive!
I haven't yet received the goods, but would warn anyone using this company to use a "disposable" email address because of the huge volume of spam that is generated and won't stop. I'm talking two or three emails a day at times. I've asked them to stop and "unsubscribed" via my account, all to no avail.
This is Pinni from miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13121196 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I received it. It was exactly what i purchased. 21 business days later.
This is Pinni from miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13121179 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered a ps2 memory card and even paid for the 5-8 business day shipping and still haven't received my package. Very disappointed with not being able to contact the company or track my package.
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13095859
Sincerely,
MiniInTheBox Customer Service
Ive been purchasing items from this site for over 3 years and have never had a problem. Returns are easy and anything that is defective or that breaks, they replace it immediately upon receiving your request. Pricing is great as you cut out the middleman when purchasing because the items are made there and shipped directly to you. No increases because of taxes or 3rd party ordering. Try it for yourself and see!
I bought 3 cell phone cases June 22 it's not July 20 won't refund my money can't track my package never again just ordered the same cases for a cheaper price off eBay came with it 5 says this site needs to be put out of business
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13084716
Sincerely,
MiniInTheBox Customer Service
My package was shipped 7/07/16 and I even paid $10 extra for expedited shipping! I've just read on my "account" that I need to contact SF-Express INT to resolve an issue with my mailing address otherwise the product will be destroyed. Who is SF-Express INT?
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13084614
Sincerely,
MiniInTheBox Customer Service
Still waiting for my order to arrive. Said it was shipped on 1st July 2016. 5-8 days delivery time... I have one very unhappy little girl.
Did not have this problem last time I ordered something.
Not happy at all.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13077680
Sincerely,
MiniInTheBox Customer Service
Ordered something. Stated free shipping but charged shipping! Tried to cancel order but only got "ticket' and later shipping confirmation email! I don't trust them.
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13077435
Sincerely,
MiniInTheBox Customer Service
CAREFULL EU deliveries will come with over 50% on duties. Site does not warn you, you can then only return for less than 50% of the orignial costs!
Dear Customer,
Please kindly note that usually your local Custom Office will charge you the tax fee for imported products. Being aware of this situation and we'd like to provide better service, so we started Tax Insurance service. As long as customers paid for the Tax Insurance, we'll fully refund the Tax fee to them. The Tax Insurance could be paid at the checkout page when you're placing the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7
However, you didn't pay for this tax insurance so that's why we didn't refund the Tax Fee to you. Hope you could understand.
In regards of this issue, our supervisor already contacted you in ticket. So please kindly check the ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13022862
Sincerely,
MiniInTheBox Customer Service
Placed first order & waited forever for delivery. Only after I complained, did the order arrive.
Needed additional products, so I placed a second order. 10 days after order was placed, payment confirmed and debited from my account, I receive an e-mail stating there was an issue with my payment. They requested that I send all new account information, so they can be paid (Again?) Sorry, I'm not going to play that game. I demanded that the entire order to be cancelled and my account credited for the entire purchase price deducted from my account.
BE WARY!
Dear customer, This is Pinni, i would like to help, i had conducted a ticket in our system to follow up your question. Please contact her in this ticket and she'll definitely solve the problem. You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=12974772
I purchase from many online stores and am able to say that I have no regrets purchasing from Mini in the box. I have received all my orders in good time and where there have been disputes of any nature it is addressed very efficiently.
The product quality is sometimes questionable but i cant really blame that on the site. I make it my duty to research all the products I order beforehand.
You can find cool products for a very low price there. Of course it reflects in the quality. For example in my case, I ordered phone cases, which at the first sight are beautiful but at a closer insight, you can see the picture is pixeled and some are even slightly blurry. I can't complain though since I bought them for 1 and considering the price I've bought them for, the quality is great actually.
You also have to wait pretty long when you order by standard shopping but when you are a patient person who doesn't have much money to spare and doesn't mind waiting 3 to 4 weeks, then it's perfect for you.
второй раз заказывал товар на этом сайте, все пришло быстро, и именно то что заказывал, один в один с картинкой. Спасибо!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13208979 in our ticket center and provide a solution for your case. Please log in your light in the box account--go "" personal center""--""my ticket"" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation."