From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
I prodotti sono effettivamente come descritti, i prezzi decisamente vantaggiosi, un solo neo tempi di consegna un po' lunghi
Pacco arrivato velocemente, prodotto come da foto illustrative e caratteristiche come descritte. Funziona bene. Prezzo buono.
Получила чехол, полностью оправдал ожиданию по качеству супер!
The whole experience with shopping in this site is great, I can tell this since I'm a frequent buyer. When you buy from this site, you are aware that the goods are inexpensive, but offer expected value for money! Once asks himself if buying brands is worthwhile when you receive goods from this site for several times less money! Delivery time concerns buyers, but that is mostly dependent on local delivery service. Mini InThe Box enables trackings of parcels, however, I did not have any trouble at all, with my orders, from several years ago up to now.
I love the Miniinthebox products! I buy a lot of Apple accessories and they are very good! Recommend!
La mia nuova cover preferita. La adoro follemente. Perfetta, trasparente, lucida, fatta benissimo. Rapporto qualità/prezzo eccellente. Super consigliata.
For the last 3 or 4 years I've brought several articles from MiniInTheBox website.
(also from LightInTheBox).
Never had a problem with any order.
Only once a item get lost but was a problem with the local postman (CTT) that has delivered the item to a different address.
All the articles took about 1 month to arrive to Portugal.
The quality is excellent for the price and in absolute value also.
A couple of friends have started to buy there also.
I can only say positive thinghs. Realy.
I RECOMMEND with no reserves.
Just be aware with local customs if the item price is superior than around 20.
An European Warehouse will be a major update.
Ótimo site para compra, pois chega dentro do prazo, a forma de pagamento é segura e a entrega e rápida. Recomendo para todos...
I ordered ended having to pay income taxes upon delivery (wich was not made clear upon sale), ended up getting a product that did not fit the description at all and they said i could return it, but all shipping costs would have been on me.
Realmente entregam e atendem rapidamente para tirar qualquer dúvida.
Muito bom, seguro e de confiança. Pena que demore muito tempo a chegar as encomendas.
El producto tardo un poco mas de lo indicado pero llego en perfecto estado y tal como lo indicaron
Le meilleur site que j'ai vu il y a beaucoup de choix la communication elle est bonne et la livraison est assez rapide
Apesar de ter um atraso na entrega e acabei sendo taxada pela receita, os produtos chegaram bem, em bom estado e de ótima qualidade!
My last experience comforted me to work again and recommend MiniInTheBox, the fast reactivity, open customer listening, quick exchange if damaged product are a 5 Stars quality.
And if I want, I can speak French!
They have a big variety products and it's not very expensive. It does take a while before the stuff arrives but you know that beforehand. If something is wrong with your order they reimburse you or replace the defect product, if you choose so.
Temps de livraison respecté. Colis bien emballé. Suivi de commande disponible. Service client agréable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bianca Williams,
Your order was shipped out via PostNL-untrack on 2016-06-08. The reference number is PNL9937237589. This number is merely a serial number which cannot be used to track your package online. Our most economical shipping method does not support tracking services.
It usually takes 10-20 working days (14-28 days) for the package to arrive. So it's normal that you still haven't received the package because it's still in transit. However, if you do not receive your order by 2016-07-06, please contact us as soon as possible. We will then contact the courier for you.
We thank you for your understanding in this matter. Please feel free to contact us if you have any further questions.
Sincerely,
CustomerService
www.miniinthebox.com