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MiniInTheBoxReviews 2,349

3.4

From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.


miniinthebox.com
Founded in 2009
Beijing, NY, China
+130
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MiniInTheBox Reviews Summary

The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
276
value
262
shipping
273
returns
197
quality
249
Italy
1 review
0 helpful votes
Follow Claudio P.
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Il servizio è OTTIMO spero di comprare ancora in futuro altri prodotti del genere e non

Date of experience: June 21, 2016
Italy
1 review
0 helpful votes
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Sito raccomandabile, con prezzi molto bassi. Unica pecca i tempi per la spedizione ma vale la pena dato il risparmio

Date of experience: June 21, 2016
Belgium
1 review
0 helpful votes
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Gewoon perfect
June 21, 2016

Zeer snelle afwerking van zaken en terug betaling van douane kosten als je de verzekering er bij neemt natuurlijk zou gek zijn het niet te doen zal zeker in de toekomst nog inkopen tedoen.

Date of experience: June 21, 2016
France
1 review
0 helpful votes
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Très bon site
June 21, 2016

Site sécurisé, les menus pas toujours simple mais barre de recherche au point et efficace. Service client réactif
Excellent rapport qualité prix

Date of experience: June 21, 2016
Chile
1 review
0 helpful votes
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Great customer service...
Great post sales service...
If something does go wrong (it can happen) they will take care of it and find a way to satisfy the customer.

Date of experience: June 21, 2016
RU
1 review
0 helpful votes
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В течение нескольких лет я приобретаю различные товары у MinilnTheBox. Здесь легко и просто совершить заказ, произвести оплату. Доставка тоже достаточно быстрая. Предлагаемый товар описывается понятно и вполне информативно. Качество товара соответствует заявленному. Очень хорошо действует обратная связь. Есть возможность легко связаться непосредственно с продавцом товара.

Date of experience: June 21, 2016
Italy
1 review
0 helpful votes
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Ottimo!
June 21, 2016

Il sito e davvero facile da esplorare e ci si può trovare di tutto a ottimi prezzi! Gli articolo sono spesso come nelle foto e davvero carini, spesso di più rispetta a quanto ci si potrebbe aspettare. Consigliatissimo!

Date of experience: June 21, 2016
Spain
1 review
0 helpful votes
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Perfecto
June 21, 2016

Llegó en plazo y forma, todo correcto, servicio de atención al cliente muy atento

Date of experience: June 21, 2016
VE
1 review
0 helpful votes
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Excellent sales company. Products are of fair to good quality and prices are low. Ordering through Mini in the Box is straightforward. Following up shipments is also simple. I have received most of the items ordered and my very few complaints were answered promtly. What else can we ask for?

Date of experience: June 21, 2016
NL
1 review
0 helpful votes
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Super
June 21, 2016

Dit is echt een super horloge, ziet er veel duurder uit dan het werkelijk kost, echt een mooi horloge TOP!

Date of experience: June 21, 2016
RU
1 review
0 helpful votes
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Заказывала чехол для планшета. Пришёл быстро, качество отменное, все очень понравилось!

Date of experience: June 21, 2016
Germany
2 reviews
0 helpful votes
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Perfect service
June 21, 2016

I love how the business is handled specially customer service, I can say they really care for their own customers.

Date of experience: June 21, 2016
Brazil
1 review
0 helpful votes
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Great quality
June 21, 2016

Great quality, the case is beautiful and the time's delivery is just.

Date of experience: June 21, 2016
Texas
1 review
0 helpful votes
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Not my favorite place to shop. Wouldn't waste my time. They give me a refund when my stuff doesn't show up but I ordered the stuff because I wanted it.

Date of experience: June 21, 2016
Denmark
1 review
1 helpful vote
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God woek
June 21, 2016

Delivery on time I am very satisfied. Quality product for little money

Date of experience: June 21, 2016
Italy
2 reviews
1 helpful vote
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Buoni prodotti
June 21, 2016

I prodotti sono buoni e il prezzo è decisamente conveniente. La spedizione però è un po' lenta. Tutto sommato sono soddisfatto.

Date of experience: June 21, 2016
Reunion
1 review
0 helpful votes
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Super site!
June 21, 2016

C'est la 2e fois que je commande sur ce site. Et je suis satisfaite, les produits sont ok. Les 2 fois, mes colis ont été bloqué à la poste j'habite à l'ile de la Reunion. J'ai prévenu et miniinthebox m'a répondu le jour suivant en me disant qu'ils feront le nécessaire. 3 jours après mon colis était dans ma boite aux lettres.

Date of experience: June 21, 2016
Brazil
1 review
0 helpful votes
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Excelente
June 21, 2016

Excelente loja para compra de artigos variados. Pagamento facilitado e produtos de qualidade. Os valores são um pouco mais caros se comparados com outros sites. A entrega é rápida.

Date of experience: June 21, 2016
Brazil
2 reviews
1 helpful vote
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Gostei da forma de como o site nos trata. A comunicaçao é muito clara e objetiva.

Date of experience: June 21, 2016
Italy
1 review
0 helpful votes
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Positive
June 21, 2016

The website is very cool, the order arrived everytime,

Date of experience: June 21, 2016