MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
Sito raccomandabile, con prezzi molto bassi. Unica pecca i tempi per la spedizione ma vale la pena dato il risparmio
Zeer snelle afwerking van zaken en terug betaling van douane kosten als je de verzekering er bij neemt natuurlijk zou gek zijn het niet te doen zal zeker in de toekomst nog inkopen tedoen.
Site sécurisé, les menus pas toujours simple mais barre de recherche au point et efficace. Service client réactif
Excellent rapport qualité prix
В течение нескольких лет я приобретаю различные товары у MinilnTheBox. Здесь легко и просто совершить заказ, произвести оплату. Доставка тоже достаточно быстрая. Предлагаемый товар описывается понятно и вполне информативно. Качество товара соответствует заявленному. Очень хорошо действует обратная связь. Есть возможность легко связаться непосредственно с продавцом товара.
Il sito e davvero facile da esplorare e ci si può trovare di tutto a ottimi prezzi! Gli articolo sono spesso come nelle foto e davvero carini, spesso di più rispetta a quanto ci si potrebbe aspettare. Consigliatissimo!
Excellent sales company. Products are of fair to good quality and prices are low. Ordering through Mini in the Box is straightforward. Following up shipments is also simple. I have received most of the items ordered and my very few complaints were answered promtly. What else can we ask for?
Dit is echt een super horloge, ziet er veel duurder uit dan het werkelijk kost, echt een mooi horloge TOP!
Заказывала чехол для планшета. Пришёл быстро, качество отменное, все очень понравилось!
I love how the business is handled specially customer service, I can say they really care for their own customers.
Great quality, the case is beautiful and the time's delivery is just.
Not my favorite place to shop. Wouldn't waste my time. They give me a refund when my stuff doesn't show up but I ordered the stuff because I wanted it.
I prodotti sono buoni e il prezzo è decisamente conveniente. La spedizione però è un po' lenta. Tutto sommato sono soddisfatto.
C'est la 2e fois que je commande sur ce site. Et je suis satisfaite, les produits sont ok. Les 2 fois, mes colis ont été bloqué à la poste j'habite à l'ile de la Reunion. J'ai prévenu et miniinthebox m'a répondu le jour suivant en me disant qu'ils feront le nécessaire. 3 jours après mon colis était dans ma boite aux lettres.
Excelente loja para compra de artigos variados. Pagamento facilitado e produtos de qualidade. Os valores são um pouco mais caros se comparados com outros sites. A entrega é rápida.
Gostei da forma de como o site nos trata. A comunicaçao é muito clara e objetiva.
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.