business logo of MiniInTheBox

MiniInTheBoxReviews 2,349

3.4

From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.


miniinthebox.com
Founded in 2009
Beijing, NY, China
+130
How would you rate MiniInTheBox?
grey star
grey star
grey star
grey star
grey star

MiniInTheBox Reviews Summary

The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
276
value
262
shipping
273
returns
197
quality
249
Mexico
1 review
0 helpful votes
Follow Manuel P.
Unfollow Manuel P.
Send Message
Share Review
Report Review

Recensione
June 21, 2016

Mi sono trovato molto bene prezzi convenienti staff molto cordiali spedizioni veloci

Date of experience: June 21, 2016
NL
1 review
0 helpful votes
Follow Lennart N.
Unfollow Lennart N.
Send Message
Share Review
Report Review

This site is an amazig site for al the little gadgets for your phone or just the little things you need in life. The products you can find here are cheap and of good quality.

Date of experience: June 21, 2016
Denmark
1 review
0 helpful votes
Follow Peter S.
Unfollow Peter S.
Send Message
Share Review
Report Review

Everything works like a charm, easy and cheap. I can only recommend them!

Date of experience: June 21, 2016
NL
1 review
0 helpful votes
Follow Fokke v.
Unfollow Fokke v.
Send Message
Share Review
Report Review

Broken item replaced at no cost (2X)
Quick reaction by mail
Very clear website
Ensuranse for extra custom costs. Refund payed at no time.

Date of experience: June 21, 2016
Portugal
1 review
0 helpful votes
Follow joao p.
Unfollow joao p.
Send Message
Share Review
Report Review

Gosto muito de comprar no site MiniInTheBox, Porque são muito sérios e competentes, sempre tive um feedback muito possitivo. Gosto muito e recomendo

Date of experience: June 21, 2016
Switzerland
1 review
0 helpful votes
Follow RENATO I.
Unfollow RENATO I.
Send Message
Share Review
Report Review

Le micro câble HDMI vers HDMI 1,5 m est conforme à mes attentes. La livraison a été plus rapide que d'habitude.

Date of experience: June 21, 2016
Italy
1 review
0 helpful votes
Follow Sonia I.
Unfollow Sonia I.
Send Message
Share Review
Report Review

Stupendi!
June 21, 2016

Ho acquistato sia gli orecchini che la collana, fanno un figurone! Sono molto brillanti e solidi, sembrano oggetti molto costosi. Come sempre soddisfatta!

Date of experience: June 21, 2016
Italy
1 review
0 helpful votes
Follow Renato D.
Unfollow Renato D.
Send Message
Share Review
Report Review

*******019383
June 21, 2016

Sito eccellente ottimi prodotti a prezzi irrisori

Date of experience: June 21, 2016
Italy
1 review
0 helpful votes
Follow Sara S.
Unfollow Sara S.
Send Message
Share Review
Report Review

Love it!
June 21, 2016

Really a lot of products, with very low prices!
The quality is quite good, not the best obviously, you can't demand the best quality with these prices. If you choose the free shipping you'll have to wait a bit, in case of urgency you can choose the express shipping.

Date of experience: June 21, 2016
NL
2 reviews
0 helpful votes
Follow Fokko H.
Unfollow Fokko H.
Send Message
Share Review
Report Review

Delivery as told, great service, pricing very good. Possibility to Ensure against FAT and other taxes

Date of experience: June 21, 2016
Italy
1 review
0 helpful votes
Follow Federico P.
Unfollow Federico P.
Send Message
Share Review
Report Review

Oramai sono al quarto o quinto ordine. Tirando le somme devo ammettere di essere rimasto sempre pienamente soddisfatto delle transazioni, anche perché non si trova in giro un altro sito che, anche per ordini minimi garantisce la spedizione gratuita (tra l'altro con questi prezzi davvero mini).
Complimenti a chi gestisce questo che, nel tempo è diventato un gigante

Date of experience: June 21, 2016
Belgium
1 review
0 helpful votes
Follow Pascal S.
Unfollow Pascal S.
Send Message
Share Review
Report Review

Pascal sauvage
June 21, 2016

Très satisfait de mon achat, la qualité correspond à mes attentes je recommande vraiment ce site

Date of experience: June 21, 2016
NL
1 review
5 helpful votes
Follow E B.
Unfollow E B.
Send Message
Share Review
Report Review

I live in the Netherlands and use miniinthebox mainly to order new phone cases for a very low price. The overall quality is ok, especially for the cost. I would not order anything expensive, because of taxes, or anything I want to be 100% sure of the quality. They have an incredible wide assortment of cheap and fun and useful stuff and I am happy about everything I ordered there. It does take a long time to ship (4-8 weeks) but that makes sense and shipping is free. Just do not order anything you need within the coming 2 months and you will be fine.

I like to use this site to order little 'presents' for myself, such as a pretty watch, for a very low price and they often arrive around the time I forgot I ordered them. I never had any problems with orders not arriving.

My review for their phone case(s):

"Since discovering these cheap! Phonecover I have always order these. They fit well on my S4. I wanted a cover going all the way around like this one does, because it makes me feel my phone is extra safe, and this provides that. The only problem is interference with some screen protectors, because the soft plastic material on the sides goes all the way around and even slightly covers the front, so my current glass screenprotector bumps into this phonecover in the uppercorner, creating a slight airbubble. This is much less a problem with plastic, thinner screenprotectors. Especially if you apply them well if they stick out a bit more on one side, that is a problem with this phonecover.

Furthermore after lots of taking it from your pocket especially with tight girl jeans! The little flap is damaged because of all the up-and-down movement it isn't made for. The flap itself is relatively ok but the decorative pattern on top 'breaks' and that doesn't look nice, so I tend to pick a new design every 4 months or so. For the price however this is a perfect deal, especially if you don't jam your phone into thight spaces all day. "

Date of experience: June 21, 2016
Portugal
1 review
0 helpful votes
Follow Joao P.
Unfollow Joao P.
Send Message
Share Review
Report Review

Wanted some covers for my iPhone. Order was delivered in a timely fashion, with great price and I was satisfied! I recommend it!

Date of experience: June 21, 2016
brahim z.
France
1 review
0 helpful votes
Follow brahim z.
Unfollow brahim z.
Send Message
Share Review
Report Review

parfait
June 21, 2016

conforme a la description je l'ai testé d'abord avec un mouchoir la pochette est bien etanche j'attends les vacances pour e tester en condition réelle.

Date of experience: June 21, 2016
Italy
1 review
0 helpful votes
Follow giovanni f.
Unfollow giovanni f.
Send Message
Share Review
Report Review

Wonderful
June 21, 2016

This online business in miniinthebox is very good, cheap... i recommend you it

Date of experience: June 21, 2016
NL
1 review
0 helpful votes
Follow Suzanne O.
Unfollow Suzanne O.
Send Message
Share Review
Report Review

Fantastisch
June 21, 2016

Het is echt super goed gedaan, alles op tjd binenn gekregen

Date of experience: June 21, 2016
NL
1 review
0 helpful votes
Follow Anja K.
Unfollow Anja K.
Send Message
Share Review
Report Review

Zeer mooie hoes, die 360 graden kan draaien, alleen is mijn tablet te zwaar om verticaal te staan.

Date of experience: June 20, 2016
Portugal
1 review
0 helpful votes
Follow Goncalo A.
Unfollow Goncalo A.
Send Message
Share Review
Report Review

I trust MiniInTheBox for a long time to shop online. I'm allmost allways satisfied with the process of my orders and, in the few times that something happens, the comunication is good and the problem is weel solved...

Date of experience: June 17, 2016
Italy
1 review
0 helpful votes
Follow Brian Z.
Unfollow Brian Z.
Send Message
Share Review
Report Review

I have bought so many items from Mininthebox and I have never been disappointed.
Always got a good value for a low price, even articles difficult to find elsewhere.
Recommended A++

Date of experience: June 16, 2016