MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
Mi sono trovato molto bene prezzi convenienti staff molto cordiali spedizioni veloci
This site is an amazig site for al the little gadgets for your phone or just the little things you need in life. The products you can find here are cheap and of good quality.
Everything works like a charm, easy and cheap. I can only recommend them!
Broken item replaced at no cost (2X)
Quick reaction by mail
Very clear website
Ensuranse for extra custom costs. Refund payed at no time.
Gosto muito de comprar no site MiniInTheBox, Porque são muito sérios e competentes, sempre tive um feedback muito possitivo. Gosto muito e recomendo
Le micro câble HDMI vers HDMI 1,5 m est conforme à mes attentes. La livraison a été plus rapide que d'habitude.
Ho acquistato sia gli orecchini che la collana, fanno un figurone! Sono molto brillanti e solidi, sembrano oggetti molto costosi. Come sempre soddisfatta!
Sito eccellente ottimi prodotti a prezzi irrisori
Really a lot of products, with very low prices!
The quality is quite good, not the best obviously, you can't demand the best quality with these prices. If you choose the free shipping you'll have to wait a bit, in case of urgency you can choose the express shipping.
Delivery as told, great service, pricing very good. Possibility to Ensure against FAT and other taxes
Oramai sono al quarto o quinto ordine. Tirando le somme devo ammettere di essere rimasto sempre pienamente soddisfatto delle transazioni, anche perché non si trova in giro un altro sito che, anche per ordini minimi garantisce la spedizione gratuita (tra l'altro con questi prezzi davvero mini).
Complimenti a chi gestisce questo che, nel tempo è diventato un gigante
Très satisfait de mon achat, la qualité correspond à mes attentes je recommande vraiment ce site
I live in the Netherlands and use miniinthebox mainly to order new phone cases for a very low price. The overall quality is ok, especially for the cost. I would not order anything expensive, because of taxes, or anything I want to be 100% sure of the quality. They have an incredible wide assortment of cheap and fun and useful stuff and I am happy about everything I ordered there. It does take a long time to ship (4-8 weeks) but that makes sense and shipping is free. Just do not order anything you need within the coming 2 months and you will be fine.
I like to use this site to order little 'presents' for myself, such as a pretty watch, for a very low price and they often arrive around the time I forgot I ordered them. I never had any problems with orders not arriving.
My review for their phone case(s):
"Since discovering these cheap! Phonecover I have always order these. They fit well on my S4. I wanted a cover going all the way around like this one does, because it makes me feel my phone is extra safe, and this provides that. The only problem is interference with some screen protectors, because the soft plastic material on the sides goes all the way around and even slightly covers the front, so my current glass screenprotector bumps into this phonecover in the uppercorner, creating a slight airbubble. This is much less a problem with plastic, thinner screenprotectors. Especially if you apply them well if they stick out a bit more on one side, that is a problem with this phonecover.
Furthermore after lots of taking it from your pocket especially with tight girl jeans! The little flap is damaged because of all the up-and-down movement it isn't made for. The flap itself is relatively ok but the decorative pattern on top 'breaks' and that doesn't look nice, so I tend to pick a new design every 4 months or so. For the price however this is a perfect deal, especially if you don't jam your phone into thight spaces all day. "
Wanted some covers for my iPhone. Order was delivered in a timely fashion, with great price and I was satisfied! I recommend it!
conforme a la description je l'ai testé d'abord avec un mouchoir la pochette est bien etanche j'attends les vacances pour e tester en condition réelle.
This online business in miniinthebox is very good, cheap... i recommend you it
Het is echt super goed gedaan, alles op tjd binenn gekregen
Zeer mooie hoes, die 360 graden kan draaien, alleen is mijn tablet te zwaar om verticaal te staan.
I trust MiniInTheBox for a long time to shop online. I'm allmost allways satisfied with the process of my orders and, in the few times that something happens, the comunication is good and the problem is weel solved...
I have bought so many items from Mininthebox and I have never been disappointed.
Always got a good value for a low price, even articles difficult to find elsewhere.
Recommended A++
Answer: Just Block the email, that's what I did.
Answer: I just dragged their email into my spam folder. The filter on my account then did the rest.
Answer: I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
Answer: They don't want you to contact them. Period! Nobody should order anything from this company!
Answer: And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
Answer: Dear customer, We apologize for the problem you have. As for your case, please kindly log in your account and submit a ticket to contact our after sales customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0
Answer: Dear customer, We are sorry for the concern. Could you please provide us with your Order Number or your Full Name so we can check it for you? Thank you for in advance.
Answer: Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Answer: I am really sorry for this unusual situation. I feel really sorry for any confusion about tax. Please allow me to remind you that this matter is well discussed on our F. A. Q section, as you may see at https://bit.do/litb-tax In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy. That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance I really appreciate your time and comprehension. If you need anything else, please let me know and I will do my best to assist you.