I totally love this website! The customer service is very good. Usually I receive my order in 3 to 4 weeks. However two months back I ordered 4 items, they were shipped in 3 packages. I received 2, and upon enquiring last week, I was told that the original package 1 might be held by customs or lost in transit- which was unusual. But they would reship again and with Tractable airmail services-at their cost!. I tracked it and my package was in transit at Malaysia. Very impressive!