From the business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
MiniInTheBox Reviews Summary
The company has garnered a predominantly negative reputation among customers, with frequent complaints about delayed shipments, poor product quality, and a confusing return policy. Many customers expressed frustration over the lack of accessible customer support, making it difficult to resolve issues or obtain refunds. Additionally, the inconsistency in product descriptions and sizes has led to dissatisfaction. While a few customers noted positive experiences with specific products, these are overshadowed by widespread concerns regarding service reliability and communication. Overall, the feedback suggests a critical need for improvements in customer service and operational transparency.
This summary is generated by AI, based on text from customer reviews
Hi.
My oder no. **************
I paid twice for an order. I have cancelled them bought but still show pending. Im wondering when should i get the refund? It has been more than 4days now but no response from your company. Its annoying. I might end up contacting paypal and my bank regarding this matter.
I dont know how else i can get in contact with your company
I wish to thanks the supervisor of Miniinthebox, Pinni for big effort she gives to ensure the customer care service. Thanks.
Overall, miniinthebox has so many stuffs which is of much good quality and cheaper.
Error is human, in case of delivery and all. Just liaise with them accordingly and they will provide you a good support.
Regards
Milesh
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13436647 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I have waited for my items 1 1/2 months and yet I reported it to the seller. They are very active in responding complaints, they told me that they will reship again my items and wait again for another month to be received. Unfortunately, the post office send me a slip that saying, I need to claim it under custom and pay additional amount. The date indicated at the slip was sept 14 and yet today is Sept 22. Almost 1 week my items were slept in custom custody. Shipping fee is FREE and yet so much trouble is happening. I hope those items were good to use and original. Or else, I will never ever order again on this online store.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13436565 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I brought at least 3 phone cases on the 30th August, where the money was taken from my account and everything. I was then told on the 1st September that my parcel has been shipped and would be here within the 10-20 days. Its now the 20th September. They still have not arrived and it's getting ridiculous. I've ordered from her before and the packages were here well and truly before the time frame given but yet I'm still waiting for this order. I am unable to track it and I have tried emailing miniinthebox to find out where it is yet I have received no reply. At this point in time I would like my money back and there is no way in the future I will be buying from here again.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=13415067 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Don't promise a delivery time frame if it's not going to be shipped as such, that's unprofessional and that's one way of losing your customers. And, stop apologizing for not being on time for deliveries - instead do something about it!
At the delivery some small (but essential) parts were missing. It took some time to come in touch, but after all, the problem was solved very quickly and effectively.
Dear Customer,
We're sorry that we don't use the email address confirmation function any more and we'll remove that button from the website later. So that's why you haven't received the confirmation email, but it will not affect you to receive any notification email from us. Please don't be worried.
Please log in this account: de***13@telfort.nl
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13401001
Sincerely,
MiniInTheBox Customer Service
Ordered an item (SKU - S*******002)for the first time from them. It took so long to arrive. Each time I logged in to try and contact them - my email address was not recognised or my password wasn't - therefore I did not 'exist'. No other way to chase the order. Eventually contacted bank to request money back - then the item arrived. I contacted bank to cancel the investigation - but now the item doesn't even work properly - so once again - i cannot contact them as no email, phone number or address is available. So once again - its back to the bank I go t request investigation. ARGH! Should have stuck to the ever faithful amazon..
Dear customer, we will contact you in message for the order number
On August 27th I placed an order for ALL my bridal party jewelry. I Recieved an email for confirmation of payment. On August 31st, I recieved an email saying it was shipped. But I Wasn't able to track it And stated it was a carrier I never heard of before it also stated that I would recieve my package by September 5th. September 10th comes and I'm getting worried. My wedding is in 7days at this point. I send an email (there is NO number to call) Exactly 24 hrs later I get a response saying that it was shipped on the 5th with the same unheard of carrier and that I can now track it. I go to track it and it says package NOT FOUND! Still can't track it. Still NOT here. My wedding is in 3 days now and I HAVE NO JEWELRY FOR MY GIRLS.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13390182
Sincerely,
MiniInTheBox Customer Service
I ordered something on September 4th and I paid $18 for 3 day shipping. I got an email that my order was shipped on September 5th. So with basic math 3 day shipping means my order would be here the 8th. I really needed for the 9th. It still didn't arrive on the 9th, it's now the 12th and still nothing. I want my $18 back for the 3 day shipping. Every time I click on the tracking number it says I have no account. I'm never doing business with this company again. MinilnTheBox sucks!
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13376938 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I paid for my parcel, it was confirmed via email twice that i paid and that the parcel was sent.
But if I want to track it it is said there are no parcels for me. Even my bank tells me I paid for it.
So where is it?
The Parcel Number is #*******
Kind regards
*******@gmail.com
Dear Customer,
We sincerely apologize for the inconvenience. You can log in this account: herrsanderschmidt@googlemail.com
"2016-09-08 13:12 Erftstadt-Lechenich (DE), Delivered" We are wondering if you received the package successfully
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13351833
Sincerely,
MiniInTheBox Customer Service
Send my order with direct payment and it says 3-4 days. Now 7 days after order, there is still no package. In my mail its paid and on the website tracking system its not paid. Even my bank account say its paid. I cant contact the customer support... could one of your team respond to this and open a ticket for me?
As far i am not very happy with this side.
Dear Customer,
Please log in this account: bop***12@gmail.com and you will find your order information.
After checking, the package was delivered on today.
2016-09-07 11:07 DE, BREUNIGWEILER, Delivered
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13344837
Sincerely,
MiniInTheBox Customer Service
I am a small new business and ordered a couple of items, i paid for fast delivery ect, my order should have been here yesterday and now there saying upto 15 days... erm thats not what i paid for, very unprofessional.
I WILL NOT be using these again as there customer service leaves alot to desire too, i pad for fast delivery not snail pace, thanks but im now out of pocket due to cancellations of my services as my clients were promised a date and you couldnt follow
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13344744
Sincerely,
MiniInTheBox Customer Service
Placed my order three weeks ago. (Promised delivery in 5 to 8 days) In one day they had my money; but I have not seen my order and their tracking system is crap!
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13318815
Sincerely,
MiniInTheBox Customer Service
I always liked miniinthebox because it's so cheap, although it isn't very good quality, but you can expect that when you see the price. Though I've been meaning to contact them, I really don't understand how you can make a 'ticket' to contact them, its really unclear how to do that.
Update: minion turbo responded very quickly and I really like how they resolved my problem! And that's why I really like miniinthebox too!
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13306945
Sincerely,
MiniInTheBox Customer Service
Well, they tried hard to fix it. Customer support came through right away and offered to reship or a refund, which I accepted - and the refund arrived a few days later.
My original review: "They either don't deliver or, if at all, very, very late with poor quality products.
This amounts to online fraud, typical of many Chinese companies.
Avoid this company at all costs."
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13298469
Sincerely,
MiniInTheBox Customer Service
When i first ordered i chose items that said "ships within 24 hours" i was impressed that i could have my items so fast! Apparently that means in 24 hours they put my stuff in a box and sent it away. Do not be confused by this it does not mean you get your stuff in 24 hours i have been waiting for 16 days and when i try to track my parcel it tells me that it has just arrived in Canada same for the past week. I am beginning to hope my parcel was lost and not that it is supposed or even normal for it t take this long.
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13280956 in our ticket center and provide a solution for your case. Please log in your light in the box account--go "" personal center""--""my ticket"" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
If you do any business with this company you will get bombarded with adverts and spam that you do not want. It will not allow you to unsubscribe. DO NOT USE THIS COMPANY or you will have lots of RUBBISH adverts sent to you.
CAN YOU PLEASE UNSUBSCRIBE ME NOW.
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13267336
Sincerely,
MiniInTheBox Customer Service
I originally wrote a negative review for light in the box/mini in the box because I had trouble corresponding with their customer service regarding a return. The matter has since been resolved. I do feel that it was more difficult to to contact their customer service than it should have been and hopefully they can streamline this process in the future. That said, I did get my refund and will consider using using them again.
Dear Customer,
We sincerely apologize for the inconvenience.
Our website has a "PayPal Checkout" function, even though customers didn't have an account with us, they can check out with their PayPal accounts and paid for the order directly. After the order is paid, our system will create the account automatically, which will be the same account as PayPal. Then customers can use this account to shop in our website in the future.
So although you had an account with us (the account in which you're unable to find out this order), but when you placed this order, you didn't log into that account and meanwhile you used the paypal checkout function. So our system created this account using your paypal account automatically for you, you shall find out the password in this email, so that you can log in our website and find out this order.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13259199
Sincerely,
MiniInTheBox Customer Service
Non riesco a trovare il numero ordine xche'dall'altro numero da cui ho ordinato non mi fate piĆ¹ accedere...
Dear customer, will you please send us a private message for the order #? So we may check it first.
This website it's a big scam, the tracking number shows nothing, it's no way to contact this people, they have no contact options, the order shows is shipped but in fact you receive nothing, someone has to do something with them, are many complains and nobody care? Where is the police to investigate all this fraud?
Already escalated the case to paypal, you are a website full of scammers, that tracking number is fake, we can't contact you directly and you answer to us only when we forward the case to paypal because you are afraid. I already contact the the authorities, bad luck for you because i am an experienced IT person who understand very well how this things works. I contact a lawyer and the authorities and together we will investigate your website.
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13216468
Sincerely,
MiniInTheBox Customer Service
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- Sitejabberās sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Your order was pending and it was cancelled by yourself. Please note that your order was canceled when it was pending, which means your account will not be charged.
If you believe we charge you twice, please send us your trasaction proof, payment date, payment amount and paypal account so we can check further.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13441787
Sincerely,
MiniInTheBox Customer Service