MiniInTheBoxReviews 2,349

I am now writing a review on the alleged 'ticket' issued to me because I haven't received my phone cover. Below is the original review I wrote regarding the non receipt of my phone cover
"Samsung phone cover ordered on 01st October 2016, allegedly dispatched on 07th October, supplied with tracking number LX*******CN. Apparently it is still in transit, Somewhere. What I would like to know is where exactly is it and when can I expect it to arrive,"

I was subsequently issued with a ticket number ******* - which I could allegedly go in to to read their reply... guess what, my account says I don't have an outstanding ticket. Unfortunately it has come to the point whereby, I will be reporting this company to 'Paypal', as a company which appears to be running a SCAM.

Hi,
I have ordered 2 studs on September 29, I didn't receive my order still, when I contacted your customer service they asked me to wait till October 27 and if I didn't receive them until that date they asked me to contact them immediately. When I contacted them when I didn't receive my order after October 27, they answered me as something went wrong and they provided me 2 options, whether I need a money back or resend the parcel again.
I asked them to return my money since I was so tried waiting for my order, but I didn't get any response till now.
I'm highly dissatisfied with your customer service. I never had this experience with any other online shopping.

I ordered to be shipped to Canada, I paid extra for shipping and tracking which said delivery would be done in 5 to 8 days, its 10 days now and I still haven't received the product plus tracking for the past 7 days says the shipment is in Canada. Feeling sad :( Only reason I give three stars is because they reply to the complaints promptly.
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Updates The customer service (Tammy) was nice enough to promptly give full refund.(including shipping).
My feedback.
- The company is legit,
- their customer service is efficient.
They need to improve/focus on
- shipping and tracking process
- Give proper timelines so the customers have correct expectations.

Wish them all the best, I would do business with them again, once they improve their shipping process.
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I received the package today so in all it took around 31 days.

Paid for expedited shipping (3-5 days) this never happened was shipped by airmail(seemingly). After numerous attempts & automated replies I got a response explaining the situation & offered a full refund as compensation for their error. Guess what? Delivery never arrived & the full refund was not processed. Tracking system for the parcel doesn't work, my guess it was never sent! Now yet again I'm back to automated responses which are not answering my questions so disappointed as had used this site before a few times & had been happy with the service other than the odd thing being "cheap" looking on arrival but for the price I accepted that but non delivery & making false promises disgusts me.

On 9/23/16 I placed an order for my son's Halloween Costume. Being that I got "expedited 5-8 business day" shipping I thought I was well ahead of the game and should have absolutely NO problem getting his costume in time for Halloween. After almost 2 weeks with no shipping confirmation email I checked and found that my item wasn't even expected to ship until approx 10/15. The response I got to being upset about my much longer shipping time was " the shipping can "usually" take 10 business days BUT there is also "processing" time. Here we are now on 10/13 and I found out that my item has just shipped BUT guess what? Its coming from China and I'm seeing that the average time for arrival based on my tracking number is 10-20 working days... but not to worry... if I don't receive my item by 11/7/16 then they can help me. WHAT? Who are these people and what kind of company is this? I thought I would simply place an order and get the item within about 2 weeks at the most. Unbelievably I will probably not even receive my son's Halloween Costume in time for Halloween.

Ordered an iPhone case on September 19,2016. Paid for 5-8 day shipping. It's now October 11. Still nothing. I wish I had seen this site before ordering from them. It seems like other people have had the same automated "ticket" complaint responses. Whatever that's all about. How about having an email. I'm pretty sure they ripped me off for $42. Extremely disappointed. But still hoping the case will show up.

From st. Catharines, Canada

This is the worst website I have come across. I ordered for a Samsung s6 cover in September and I was told that I will receiving my package within 5-8 business days from the time of order. I also paid extra for postage as I wanted to receive my package earlier as it is a need. It is way past 8 business days and I still haven't received anything. I contacted customer service only to be told that they have contacted the courier to prioritize my package which I doubt coz I still haven't received anything. I was also told that I should contact the courier to prioritize my package. Why should I do that when that is not my job, it is yours. Had I known it would take this long to receive my package, I wouldn't have paid for fast postage. This is so frustrating and disappointing. I will not be buying anything from you guys again and I will make sure I warn all my friends and families about this website. My only regret is I wish I had read all these reviews before I ordered from you guys. Never again will I use your services. Still haven't recieved my package to this day. What a rip off.

Ordered a small item on September 5. Tracking it was a waste of time. Could not get tracking updates past the ship date. Contacted customer service only to be asked to wait until October 6 for the parcel. It is now Oct 10 and still no parcel nor is the tracking info updated. Contacted customer service again to cancel my order and for them to issue a credit. Instead, I was informed that "the package is delayed due to an extremely busy schedule of the courier." and if I did not receive the order by [2016-10-16], to contact them again. They also promised to arrange the reshipment with Trackable Airmail of the package to me, or send you a reward which values the package cost as the compensation.
Well, so much for my refund! I look forward to another delay and empty promise. I guess the refund is on the same slow train from China.

Oct 9,2016
I was contacted by Miniinthebox supervisor advising me that she will personally ensure that a credit is issued. (I wonder if the credit is on the same delivery train).
Well... at least I got their attention. It's a pity that it took a bad review to get resolution. Had they responded properly the first time, this poor review would not have been written.
A TIP for Miniinthebox... "don't wait for bad reviews to be posted before corrective action is taken"
On that basis, my review will not be deleted.

I ordered and paid for my purchase on 24 of August, I paid extra for faster shipping with tracking number. I supposed to receive my purchase in 5 to 8 business days. I was given a fake tracking number, every time when I try to track it the status on the line - I get messages "Web error has occurred". Today is 29 of September and I did not received my purchase, only what I receiving is about 10 junk emails every day from the seller website - MINIINTHEBOX.COM, very hard to unsubscribe.
I WARNED EVERY BODY ABOUT THOSE CROOKS - DO NOT BUY FROM THIS WEBSITE.
Deceived buyer from Toronto, Canada.